Fixed Ops Journal - October 2017 - 6

FIXED OPS JOURNAL

SERVICE COUNTER
Our statistical snapshot of the fixed ops world
 Profit center

 Elder car care

These are the 10 most profitable
categories of accessories installed
by new-vehicle dealerships.
1. Protection products
2. Alarms, remote starters and
recovery products
3. Window tint
4. Step bars
5. Body side moldings
6. Upholstery
7. Floor mats
8. Factory exterior products such
as splash guards
9. Dealer packages such as lift kits
10. Radar detectors

The states with the oldest average-age vehicles tend
to be ones where pickups rule, with a few exceptions.
Here are the average vehicle ages, in years.
Massachusetts
Vermont
Oklahoma
New Hampshire
Texas
New Mexico
Florida
Delaware
Michigan
Illinois
Maryland
Connecticut
Rhode Island
Hawaii
Louisiana
Maine
California
Ohio
Wisconsin
Pennsylvania
Nevada
Virginia
Georgia
Minnesota
North Carolina

9.6
9.8
9.8
9.9
10.0
10.1
10.5
10.6
10.6
10.7
10.7
10.8
10.8
11.0
11.0
11.0
11.1
11.3
11.3
11.4
11.6
11.8
11.9
11.9
12.0

North Dakota
Utah
Missouri
West Virginia
Arizona
Indiana
Arkansas
Tennessee
Colorado
Iowa
Kentucky
New Jersey
New York
South Carolina
Kansas
Mississippi
Nebraska
South Dakota
Alaska
Alabama
Washington
Wyoming
Oregon
Idaho
Montana

12.0
12.0
12.1
12.1
12.2
12.2
12.5
12.5
12.6
12.6
12.7
12.7
12.7
12.7
13.2
13.3
13.3
13.3
13.5
13.6
13.6
13.6
13.7
14.4
15.4

Source: NADA

 Parts sources

Percentage of body shop spending,
by source, on parts used in collision
repair from April through June 2017
New OEM parts
Aftermarket parts
Recycled parts
Remanufactured parts
Source: Mitchell International

PAGE 6

OCTOBER 2017

64%
21%
11%
4%

Source: 2017 Auto Accessories Trend Report,
Reynolds & Reynolds

 Body of work

Average body shop labor rates in
selected states from April through
June 2017
CHANGE
California
Illinois
Hawaii
Arizona
New York
New Jersey
Ohio
Rhode Island
Michigan
Texas
Florida

RATE/HR.

FROM '16

$56.62
$52.11
$51.46
$51.42
$49.27
$47.98
$47.81
$46.79
$46.59
$45.96
$43.18

2%
0%
2%
1%
0%
0%
4%
2%
1%
0%
1%

Source: Mitchell International



Table of Contents for the Digital Edition of Fixed Ops Journal - October 2017

Fixed Ops Journal - October 2017
Contents
Editor’s Letter
Service Counter
Legal Lane
Dealers vs. OEMs
Parts disposal
Chicago way
Certifi ed repairs
Richard Truett
After the deluge
Labor rates
Off lease, on the lot
Paragon model
Feedback
Net benefi ts
Sometimes on Sunday
Get ready
Shop Talk
Five Minutes With
Fixed in Time
Fixed Ops Journal - October 2017 - Intro
Fixed Ops Journal - October 2017 - Fixed Ops Journal - October 2017
Fixed Ops Journal - October 2017 - Cover2
Fixed Ops Journal - October 2017 - Contents
Fixed Ops Journal - October 2017 - Editor’s Letter
Fixed Ops Journal - October 2017 - 5
Fixed Ops Journal - October 2017 - Service Counter
Fixed Ops Journal - October 2017 - 7
Fixed Ops Journal - October 2017 - Legal Lane
Fixed Ops Journal - October 2017 - 9
Fixed Ops Journal - October 2017 - 10
Fixed Ops Journal - October 2017 - Dealers vs. OEMs
Fixed Ops Journal - October 2017 - Parts disposal
Fixed Ops Journal - October 2017 - 13
Fixed Ops Journal - October 2017 - 14
Fixed Ops Journal - October 2017 - 15
Fixed Ops Journal - October 2017 - 16
Fixed Ops Journal - October 2017 - 17
Fixed Ops Journal - October 2017 - Chicago way
Fixed Ops Journal - October 2017 - 19
Fixed Ops Journal - October 2017 - 20
Fixed Ops Journal - October 2017 - 21
Fixed Ops Journal - October 2017 - 22
Fixed Ops Journal - October 2017 - 23
Fixed Ops Journal - October 2017 - Certifi ed repairs
Fixed Ops Journal - October 2017 - 25
Fixed Ops Journal - October 2017 - 26
Fixed Ops Journal - October 2017 - Richard Truett
Fixed Ops Journal - October 2017 - After the deluge
Fixed Ops Journal - October 2017 - 29
Fixed Ops Journal - October 2017 - 30
Fixed Ops Journal - October 2017 - 31
Fixed Ops Journal - October 2017 - Labor rates
Fixed Ops Journal - October 2017 - 33
Fixed Ops Journal - October 2017 - Off lease, on the lot
Fixed Ops Journal - October 2017 - 35
Fixed Ops Journal - October 2017 - Paragon model
Fixed Ops Journal - October 2017 - Feedback
Fixed Ops Journal - October 2017 - Net benefi ts
Fixed Ops Journal - October 2017 - 39
Fixed Ops Journal - October 2017 - Sometimes on Sunday
Fixed Ops Journal - October 2017 - 41
Fixed Ops Journal - October 2017 - Get ready
Fixed Ops Journal - October 2017 - 43
Fixed Ops Journal - October 2017 - Shop Talk
Fixed Ops Journal - October 2017 - Five Minutes With
Fixed Ops Journal - October 2017 - Fixed in Time
Fixed Ops Journal - October 2017 - Cover3
Fixed Ops Journal - October 2017 - Cover4
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