FIXED OPS JOURNAL SERVICE COUNTER Our statistical snapshot of the fixed ops world Profit center Elder car care These are the 10 most profitable categories of accessories installed by new-vehicle dealerships. 1. Protection products 2. Alarms, remote starters and recovery products 3. Window tint 4. Step bars 5. Body side moldings 6. Upholstery 7. Floor mats 8. Factory exterior products such as splash guards 9. Dealer packages such as lift kits 10. Radar detectors The states with the oldest average-age vehicles tend to be ones where pickups rule, with a few exceptions. Here are the average vehicle ages, in years. Massachusetts Vermont Oklahoma New Hampshire Texas New Mexico Florida Delaware Michigan Illinois Maryland Connecticut Rhode Island Hawaii Louisiana Maine California Ohio Wisconsin Pennsylvania Nevada Virginia Georgia Minnesota North Carolina 9.6 9.8 9.8 9.9 10.0 10.1 10.5 10.6 10.6 10.7 10.7 10.8 10.8 11.0 11.0 11.0 11.1 11.3 11.3 11.4 11.6 11.8 11.9 11.9 12.0 North Dakota Utah Missouri West Virginia Arizona Indiana Arkansas Tennessee Colorado Iowa Kentucky New Jersey New York South Carolina Kansas Mississippi Nebraska South Dakota Alaska Alabama Washington Wyoming Oregon Idaho Montana 12.0 12.0 12.1 12.1 12.2 12.2 12.5 12.5 12.6 12.6 12.7 12.7 12.7 12.7 13.2 13.3 13.3 13.3 13.5 13.6 13.6 13.6 13.7 14.4 15.4 Source: NADA Parts sources Percentage of body shop spending, by source, on parts used in collision repair from April through June 2017 New OEM parts Aftermarket parts Recycled parts Remanufactured parts Source: Mitchell International PAGE 6 OCTOBER 2017 64% 21% 11% 4% Source: 2017 Auto Accessories Trend Report, Reynolds & Reynolds Body of work Average body shop labor rates in selected states from April through June 2017 CHANGE California Illinois Hawaii Arizona New York New Jersey Ohio Rhode Island Michigan Texas Florida RATE/HR. FROM '16 $56.62 $52.11 $51.46 $51.42 $49.27 $47.98 $47.81 $46.79 $46.59 $45.96 $43.18 2% 0% 2% 1% 0% 0% 4% 2% 1% 0% 1% Source: Mitchell International