Fixed Ops Journal - December 2017 - 44

FIXED OPS JOURNAL
Compiled by Jackie Charniga
Send suggestions for future
Shop Talks to foj@autonews.com

SHOP TALK

We asked managers: What was the biggest challenge you faced in 2017?
"This is not a one-year issue. We have
over 300 technicians in our group, we'll
turn over about 50 in the next couple of
years, and there aren't 50 in the area of
Buffalo or Rochester to pick up. Our
community college is down 25 percent
in enrollment for 2018 for the auto
technician program, and over 40 percent
for the collision technician program.
That's what we're focused on."
JAY GALLIGAN
Director of fixed operations, West Herr Auto
Group, Orchard Park, N.Y.

"Technician recruitment. A lot of young
men think they want to do this, but when
they see how complicated the vehicles
are, they run from it. And the way
technicians are paid is way out of date.
The more you're certified, the less you
make. The certified people get all the hard
work, and the uncertified guy gets the
easy, less time-consuming work."
JOHN CLONINGER
Fixed operations manager, Cloninger Ford,
Hickory, N.C.

PAGE 44

DECEMBER 2017

"Younger people don't
want to get into this
business. Their jobs, I
don't think, are as critical
to them as for people in
older generations. Their
personal time is perhaps
more important to them
and pay isn't necessarily
the factor. As an industry,
we've got to look at things
differently. We need to
come up with a different
approach to attracting
younger people."
BILL HOUSHOLDER
Corporate director for fixed
operations, Ganley Automotive
Group, Brecksville, Ohio

"Not enough repair technicians to
handle all the customers. Trying to pull
technicians out of our very small
community, or from other areas of the
state, has been extremely difficult. I've
had three [techs] retire within the last
year who were over 65. A lot of people
are saving their older vehicles, not
trading them in, so we've just seen a lot
more of them coming through."
TERRY WAYLAND
Fixed operations manager, Power Ford,
Albuquerque, N.M.

"Not just in '17 but
pretty much always, it's
staff replacements,
trying to get the right
people in the right
places. Especially with
technicians - when
you find a new one, it's
difficult trying to get them trained up.
Replacing service advisers is the same
way. When they go, it's very difficult to
try to replace them."
BLAKE CROMWELL
Service manager, Briggs Chrysler-Dodge-JeepRam, Lawrence, Kan.



Table of Contents for the Digital Edition of Fixed Ops Journal - December 2017

Fixed Ops Journal - December 2017
Contents
Editor’s Letter
Service Counter
Legal Lane
Big verdict
Ho-ho-ho
Battery charge
Price is right
Tomorrow’s techs
Selling accessories
SEMA dreams
To the rescue
Profit Builder
Richard Truett
On the line
Letters
Real time
Feedback
After hours
Efficiency expert
Longer lasting
Shop Talk
Five Minutes With
Fixed in Time
Fixed Ops Journal - December 2017 - Intro
Fixed Ops Journal - December 2017 - Fixed Ops Journal - December 2017
Fixed Ops Journal - December 2017 - Cover2
Fixed Ops Journal - December 2017 - Contents
Fixed Ops Journal - December 2017 - Editor’s Letter
Fixed Ops Journal - December 2017 - 5
Fixed Ops Journal - December 2017 - Service Counter
Fixed Ops Journal - December 2017 - 7
Fixed Ops Journal - December 2017 - Legal Lane
Fixed Ops Journal - December 2017 - Big verdict
Fixed Ops Journal - December 2017 - 10
Fixed Ops Journal - December 2017 - 11
Fixed Ops Journal - December 2017 - Ho-ho-ho
Fixed Ops Journal - December 2017 - 13
Fixed Ops Journal - December 2017 - Battery charge
Fixed Ops Journal - December 2017 - 15
Fixed Ops Journal - December 2017 - 16
Fixed Ops Journal - December 2017 - 17
Fixed Ops Journal - December 2017 - 18
Fixed Ops Journal - December 2017 - 19
Fixed Ops Journal - December 2017 - 20
Fixed Ops Journal - December 2017 - 21
Fixed Ops Journal - December 2017 - Price is right
Fixed Ops Journal - December 2017 - 23
Fixed Ops Journal - December 2017 - Tomorrow’s techs
Fixed Ops Journal - December 2017 - 25
Fixed Ops Journal - December 2017 - 26
Fixed Ops Journal - December 2017 - 27
Fixed Ops Journal - December 2017 - Selling accessories
Fixed Ops Journal - December 2017 - 29
Fixed Ops Journal - December 2017 - SEMA dreams
Fixed Ops Journal - December 2017 - 31
Fixed Ops Journal - December 2017 - To the rescue
Fixed Ops Journal - December 2017 - 33
Fixed Ops Journal - December 2017 - Profit Builder
Fixed Ops Journal - December 2017 - Richard Truett
Fixed Ops Journal - December 2017 - On the line
Fixed Ops Journal - December 2017 - Letters
Fixed Ops Journal - December 2017 - Real time
Fixed Ops Journal - December 2017 - 39
Fixed Ops Journal - December 2017 - Feedback
Fixed Ops Journal - December 2017 - After hours
Fixed Ops Journal - December 2017 - Efficiency expert
Fixed Ops Journal - December 2017 - Longer lasting
Fixed Ops Journal - December 2017 - Shop Talk
Fixed Ops Journal - December 2017 - Five Minutes With
Fixed Ops Journal - December 2017 - Fixed in Time
Fixed Ops Journal - December 2017 - Cover3
Fixed Ops Journal - December 2017 - Cover4
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