Fixed Ops Journal - December 2017 - 6

FIXED OPS JOURNAL

SERVICE COUNTER
 Bottom line

A National Automobile Dealers Association survey
reports that in the 1st half of 2017, fixed operations
departments of franchised U.S. new-vehicle
dealerships
 Wrote nearly 159 million repair orders.
 Employed 273,260 service technicians, including
body-shop techs.
 Had total parts inventories worth nearly $6.5 billion.
 Represented half of all dealership workers.
Source: NADA Data 2017

 Service rewards

Financial performance of service, parts and body shop operations for the average
U.S. new-vehicle dealership from January through June.
Sales
Sales as % of total sales
Gross as % of total gross
Warranty work as % of
fixed ops sales

2017

2016

$3,575,298
12.2
48.5
18.8

$3,490,214
11.8
46.8
17.8

2015

$3,251,957
11.6
45.0
16.9

Source: NADA Data 2017

 Breakdown

Components of U.S. new-vehicle dealerships' total service and parts sales in
the first 6 months of 2017, in billions of dollars

 Law of averages

Service and parts operations for the average
new-vehicle dealership in the 1st half of 2017
 Service and parts sales represented 46.6% of total
dealership gross profit
 Service and parts sales represented 17.3% of total
dealership net profit
 Repair orders written: 9,446
 Service and parts sales per customer repair order:
$285
 Service and parts sales per warranty repair order:
$325
 Technicians (including body shop): 16
 Parts inventory: $385,455
 Average customer mechanical labor rate: $115
Source: NADA Data 2017

PAGE 6

DECEMBER 2017

Service labor
Customer mechanical
Warranty
Reconditioning
Customer body
Sublet to other repairers
Other
Total

$10.06
$5.04
$4.42
$2.03
$1.93
$1.94
$25.42

Parts
Customer mechanical
Wholesale
Warranty
Reconditioning
Customer body
Counter
Other
Total

$8.74
$8.42
$6.29
$3.14
$1.78
$1.44
$3.40
$33.21

Source: NADA Data 2017



Table of Contents for the Digital Edition of Fixed Ops Journal - December 2017

Fixed Ops Journal - December 2017
Contents
Editor’s Letter
Service Counter
Legal Lane
Big verdict
Ho-ho-ho
Battery charge
Price is right
Tomorrow’s techs
Selling accessories
SEMA dreams
To the rescue
Profit Builder
Richard Truett
On the line
Letters
Real time
Feedback
After hours
Efficiency expert
Longer lasting
Shop Talk
Five Minutes With
Fixed in Time
Fixed Ops Journal - December 2017 - Intro
Fixed Ops Journal - December 2017 - Fixed Ops Journal - December 2017
Fixed Ops Journal - December 2017 - Cover2
Fixed Ops Journal - December 2017 - Contents
Fixed Ops Journal - December 2017 - Editor’s Letter
Fixed Ops Journal - December 2017 - 5
Fixed Ops Journal - December 2017 - Service Counter
Fixed Ops Journal - December 2017 - 7
Fixed Ops Journal - December 2017 - Legal Lane
Fixed Ops Journal - December 2017 - Big verdict
Fixed Ops Journal - December 2017 - 10
Fixed Ops Journal - December 2017 - 11
Fixed Ops Journal - December 2017 - Ho-ho-ho
Fixed Ops Journal - December 2017 - 13
Fixed Ops Journal - December 2017 - Battery charge
Fixed Ops Journal - December 2017 - 15
Fixed Ops Journal - December 2017 - 16
Fixed Ops Journal - December 2017 - 17
Fixed Ops Journal - December 2017 - 18
Fixed Ops Journal - December 2017 - 19
Fixed Ops Journal - December 2017 - 20
Fixed Ops Journal - December 2017 - 21
Fixed Ops Journal - December 2017 - Price is right
Fixed Ops Journal - December 2017 - 23
Fixed Ops Journal - December 2017 - Tomorrow’s techs
Fixed Ops Journal - December 2017 - 25
Fixed Ops Journal - December 2017 - 26
Fixed Ops Journal - December 2017 - 27
Fixed Ops Journal - December 2017 - Selling accessories
Fixed Ops Journal - December 2017 - 29
Fixed Ops Journal - December 2017 - SEMA dreams
Fixed Ops Journal - December 2017 - 31
Fixed Ops Journal - December 2017 - To the rescue
Fixed Ops Journal - December 2017 - 33
Fixed Ops Journal - December 2017 - Profit Builder
Fixed Ops Journal - December 2017 - Richard Truett
Fixed Ops Journal - December 2017 - On the line
Fixed Ops Journal - December 2017 - Letters
Fixed Ops Journal - December 2017 - Real time
Fixed Ops Journal - December 2017 - 39
Fixed Ops Journal - December 2017 - Feedback
Fixed Ops Journal - December 2017 - After hours
Fixed Ops Journal - December 2017 - Efficiency expert
Fixed Ops Journal - December 2017 - Longer lasting
Fixed Ops Journal - December 2017 - Shop Talk
Fixed Ops Journal - December 2017 - Five Minutes With
Fixed Ops Journal - December 2017 - Fixed in Time
Fixed Ops Journal - December 2017 - Cover3
Fixed Ops Journal - December 2017 - Cover4
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