Fixed Ops Journal - February 2018 - 44
FIXED OPS JOURNAL
Compiled by Anisa Jibrell
Send suggestions for future
Shop Talks to foj@autonews.com
SHOP TALK
We asked fixed ops managers: What are you doing this year
to increase the profitability of your quick-service operation?
"Constant training. If you have a student that has
the technical background, is good with their hands,
you can grow them your way. It's a lot easier. You're
planting a seed at a young age, and you grow them
into a seasoned technician. They're learning the
ways that you do business, as opposed to
someone coming in with bad habits who
is not always 100 percent on board with
your procedures."
"We've extended the hours of our
quick-service lane to accommodate
more clients. This year, we've
embarked on an initiative to make
sure we're not missing any
opportunities. We're going through
our database and reaching out to
as many clients as possible. We're
offering appointments in the
afternoon, times that aren't
historically as busy as the
morning."
DAVID MacCORMICK
Parts and service director,
Copeland Toyota, Brockton, Mass.
RUTH TOMCZYK
Parts and service director,
Esserman International Acura, Doral, Fla.
PAGE 44
"We have implemented an electronic
multipoint inspection so that it can be
done quicker and in a cleaner presentation
for the customer that's easy to understand.
We have three speed bays, so we can get
lower-mileage vehicles done in a timely
manner. This will increase our customer
satisfaction, as well as free up more senior
technicians to focus on vehicles with
higher mileage, where there is opportunity
for inspection and upsell."
BRYAN DUNN
Service manager,
Power Ford, Albuquerque, N.M.
"I converted two empty bays to expressservice bays for maintenance
opportunities that we're missing. If a
customer comes in and, let's say, they're
due for transmission service or a coolant
flush, basically the conversation is: 'You're
due for this, but unfortunately we can't do
it for you today.' It'd be hit or miss if they
came back and got it done. Now, we have
it set up so we can transfer that [work]
out to those maintenance bays."
"We work in teams, so there's
two technicians to a team. One
is going to do the under-hood
and the oil change, and the
other team member is going to
do the under-car and tire
rotation. We also have one
advanced technician who will do
things like belts, batteries, those types of repairs
that aren't real time-consuming, so we can get the
car in and out in a timely manner."
MATT ZIMMERMAN
Service manager,
Weld County Garage Buick-GMC, Greeley, Colo.
DAN WOLF
Service manager,
Wilson Toyota, Ames, Iowa
FEBRUARY 2018
Table of Contents for the Digital Edition of Fixed Ops Journal - February 2018
Fixed Ops Journal - February 2018
Contents
Editor’s Letter
Service Counter
Legal Lane
Jim Roche
Assembly line
Need for speed
Overcoming hurdles
Coupon clippers
Future market
Saab story
Feedback
Remote start
Richard Truett
Loaner management
Machine learning
Augmented reality
Letters
Shop Talk
Service benefit
Fixed in Time
Fixed Ops Journal - February 2018 - Intro
Fixed Ops Journal - February 2018 - Fixed Ops Journal - February 2018
Fixed Ops Journal - February 2018 - Cover2
Fixed Ops Journal - February 2018 - Contents
Fixed Ops Journal - February 2018 - Editor’s Letter
Fixed Ops Journal - February 2018 - 5
Fixed Ops Journal - February 2018 - Service Counter
Fixed Ops Journal - February 2018 - 7
Fixed Ops Journal - February 2018 - Legal Lane
Fixed Ops Journal - February 2018 - 9
Fixed Ops Journal - February 2018 - 10
Fixed Ops Journal - February 2018 - Jim Roche
Fixed Ops Journal - February 2018 - Assembly line
Fixed Ops Journal - February 2018 - 13
Fixed Ops Journal - February 2018 - 14
Fixed Ops Journal - February 2018 - 15
Fixed Ops Journal - February 2018 - 16
Fixed Ops Journal - February 2018 - 17
Fixed Ops Journal - February 2018 - 18
Fixed Ops Journal - February 2018 - 19
Fixed Ops Journal - February 2018 - 20
Fixed Ops Journal - February 2018 - 21
Fixed Ops Journal - February 2018 - Need for speed
Fixed Ops Journal - February 2018 - 23
Fixed Ops Journal - February 2018 - 24
Fixed Ops Journal - February 2018 - 25
Fixed Ops Journal - February 2018 - Overcoming hurdles
Fixed Ops Journal - February 2018 - 27
Fixed Ops Journal - February 2018 - Coupon clippers
Fixed Ops Journal - February 2018 - 29
Fixed Ops Journal - February 2018 - Future market
Fixed Ops Journal - February 2018 - 31
Fixed Ops Journal - February 2018 - Saab story
Fixed Ops Journal - February 2018 - Feedback
Fixed Ops Journal - February 2018 - Remote start
Fixed Ops Journal - February 2018 - Richard Truett
Fixed Ops Journal - February 2018 - Loaner management
Fixed Ops Journal - February 2018 - 37
Fixed Ops Journal - February 2018 - Machine learning
Fixed Ops Journal - February 2018 - 39
Fixed Ops Journal - February 2018 - Augmented reality
Fixed Ops Journal - February 2018 - 41
Fixed Ops Journal - February 2018 - Letters
Fixed Ops Journal - February 2018 - 43
Fixed Ops Journal - February 2018 - Shop Talk
Fixed Ops Journal - February 2018 - Service benefit
Fixed Ops Journal - February 2018 - Fixed in Time
Fixed Ops Journal - February 2018 - Cover3
Fixed Ops Journal - February 2018 - Cover4
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