Fixed Ops Journal - April 2018 - F3
FIXED OPS JOURNAL
inside
April 2018
12
features
R E C O N D I T I O N I N G R E P O RT
28
30
32
14 Recon duty: Service shops under time,
cost pressures to prepare used vehicles
18 Detail oriented: Detailing is an often
overlooked, but critical, recon element
20 Cleaning up: Car washes are dealerships'
latest battleground in aftermarket
24 Keeping up: N.J. dealer wants to boost
profits by bringing recon work in-house
11 Dealers win: Supreme Court rules OT
mandate doesn't cover service advisers
12 Nissan's ninjas: Automaker's experts help
dealership techs make the toughest fixes
28 Chain link: New blockchain technology
makes collision repair data more secure
30 Gung ho: BMW opens training center for
service technicians on Marine base
32 Pay in advance: Dealerships expand
sales of prepaid maintenance plans
34 NADA mucho: Fixed ops tools, software
products debut at dealer show
35 Pulling its weight: New wiper puller is
designed to remove blade arms quicker
38 Facebook friend: Texas dealer forsakes
TV, direct mail ads for social media
departments
4 Editor's Letter
6 Service Counter
8 Legal Lane
27 Feedback
35 Letters
36 Richard Truett
37 Five Minutes With
40 Shop Talk
41 Roundup
42 Fixed in Time
Fixed Ops Journal Staff
Webinar on key fixed ops questions
EDITOR: David Kushma
DIRECTOR OF EDITORIAL OPERATIONS: Dave Versical
DEPUTY EDITOR: James B. Treece
DESIGNER: Steve Massie
REPORTERS: Richard Truett, Anisa Jibrell
COPY EDITORS: Tom Fetters, Omari Gardner, Tim Good,
Elizabeth Hardy
CORRESPONDENTS: Alan L. Adler, Mark Elias, Eric
Freedman, Jim Henry, Jenny King, Alex Kwanten, Stephanie
Hernandez McGavin, Alysha Webb
NEXT EVENT: "Questions Dealers Must Be Asking Their Fixed Ops
Managers"
PRESENTER: Larry Edwards, chairman, Edwards & Associates
Consulting Inc.
WHEN: Wednesday, May 23, 2 p.m.
SIGN UP: autonews.com/fixedopsquestions
Fixed Ops Journal is hosting 4 free webinars this year
ADVERTISING:
Karen Rentschler, director of sales, krentschler@crain.com
APRIL 2018
PAGE 3
http://www.autonews.com/fixedopsquestions
Table of Contents for the Digital Edition of Fixed Ops Journal - April 2018
Contents
Fixed Ops Journal - April 2018 - Intro
Fixed Ops Journal - April 2018 - F1
Fixed Ops Journal - April 2018 - F2
Fixed Ops Journal - April 2018 - Contents
Fixed Ops Journal - April 2018 - F4
Fixed Ops Journal - April 2018 - F5
Fixed Ops Journal - April 2018 - F6
Fixed Ops Journal - April 2018 - F7
Fixed Ops Journal - April 2018 - F8
Fixed Ops Journal - April 2018 - F9
Fixed Ops Journal - April 2018 - F10
Fixed Ops Journal - April 2018 - F11
Fixed Ops Journal - April 2018 - F12
Fixed Ops Journal - April 2018 - F13
Fixed Ops Journal - April 2018 - F14
Fixed Ops Journal - April 2018 - F15
Fixed Ops Journal - April 2018 - F16
Fixed Ops Journal - April 2018 - F17
Fixed Ops Journal - April 2018 - F18
Fixed Ops Journal - April 2018 - F19
Fixed Ops Journal - April 2018 - F20
Fixed Ops Journal - April 2018 - F21
Fixed Ops Journal - April 2018 - F22
Fixed Ops Journal - April 2018 - F23
Fixed Ops Journal - April 2018 - F24
Fixed Ops Journal - April 2018 - F25
Fixed Ops Journal - April 2018 - F26
Fixed Ops Journal - April 2018 - F27
Fixed Ops Journal - April 2018 - F28
Fixed Ops Journal - April 2018 - F29
Fixed Ops Journal - April 2018 - F30
Fixed Ops Journal - April 2018 - F31
Fixed Ops Journal - April 2018 - F32
Fixed Ops Journal - April 2018 - F33
Fixed Ops Journal - April 2018 - F34
Fixed Ops Journal - April 2018 - F35
Fixed Ops Journal - April 2018 - F36
Fixed Ops Journal - April 2018 - F37
Fixed Ops Journal - April 2018 - F38
Fixed Ops Journal - April 2018 - F39
Fixed Ops Journal - April 2018 - F40
Fixed Ops Journal - April 2018 - F41
Fixed Ops Journal - April 2018 - F42
Fixed Ops Journal - April 2018 - F43
Fixed Ops Journal - April 2018 - F44
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