Fixed Ops Journal - June 2018 - F26

FIXED OPS JOURNAL

FOJ in ATL

Fixed Ops Journal's first conference will be held Aug. 9 in Atlanta. The Fixed Ops
Journal Forum will focus on some of the biggest issues facing the parts, service
and collision departments at franchised dealerships. Special emphasis will be
placed on best practices - fixed ops pros sharing their strategies for success.

THE PROGRAM
"Lessons on Leadership From
Three Decades in Fixed Ops"
A veteran's strategy for helping potential leaders prepare for a career in fixed operations
 Bob Cawley, fixed operations director, Horne Auto
Group, Gilbert, Ariz.
Spent 15 years as a full-time minister. Former counterperson, service adviser, service manager and service director. Horne's
fixed ops director since 2009

"Game-Changing Innovations"
A panel of pros will share tested ideas that have made
their shops better.
 Ruth Tomczyk, fixed operations manager, Esserman
International, Miami
Graduate of the NADA Academy. Formerly of ATcon.
Spent 14 years at Fred Beans Automotive Group. Oversees fixed ops for Esserman International Acura and Esserman International Volkswagen.
 Bill Housholder, director of fixed operations, Ganley
Management, Cleveland
Started career at Ford. Worked for AutoNation and a
Penske group store. Responsible for 31 Ganley parts and
service departments and seven collision centers.
 Dave Wright, fixed operations director, Shaheen Chevrolet, Lansing, Mich.
Grew up in dealerships. In fixed ops for nearly four decades, including 10 years at AutoNation and 23 at Shaheen. Member of General Motors Dealer Fixed Operations Board.
 Moderator: Lee Harkins, CEO, M5 Management Services Inc.
Former parts-truck driver, parts manager, service man-

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JUNE 2018

EXCLUSIVE LEAD SPONSOR

ager and service director. Longtime fixed ops performance coach at ATcon. Started own consulting company in 2009.

"Compensation Plans for
Service Department Employees"
A deep dive into a key issue for attracting and retaining
talent
 Andy Church, founder and CEO, ASE Americas
More than 20 years in auto industry. Seeks to create future leaders and
change the way the industry develops its employees - with a focus on
profitability.

"The Future of Service Loaners"
New approaches to a linchpin of customer satisfaction

 Trevor Gile, general manager, Motorcars Honda, Cleve-

land Heights, Ohio
Self-described innovator. Assembly line for express service can handle 30 cars per hour. Carbon-neutral dealership has led to several awards for sustainability.
 Russell Lemmer, executive vice president and general manager, Dealerware
Co-founder of Silvercar. While at Bain & Co., focused on
identifying disruptive business ideas. Dealerware is fully
digital, fully connected loaner-car management platform.

"Tech Live Look"
Porsche technicians now can
don smart glasses to beam what
they're seeing under the hood to a
technical support team thousands
of miles away. The goal is to solve
thorny problems faster. Forum attendees will get a demo.

Table of Contents for the Digital Edition of Fixed Ops Journal - June 2018