Fixed Ops Journal - June 2018 - F3
FIXED OPS JOURNAL
inside
June 2018
22
features
C O L L I S I O N R E PA I R R E P O RT
25
32
35
12 Tech edge: Complex vehicle technology could help dealerships
win body shop competition
14 Chain reaction: Body shop consolidators spend big on
equipment, training, certification
18 Estimable work: Dealership collision estimator's job
gets tougher, more important
22 Factory certified: Subaru is latest automaker to
launch collision repair certification program
25 House specialty: This shop gets lots of work
from dealerships with their own repair centers
11 Fab Five: Guest columnist Jeremy Jacobs
gives dealerships 5 tips for keeping service
customers
28 No to nanny: N.J. dealer assails GM's
"intrusion" on local fixed-ops marketing,
purchasing
30 Trade deals: Service lane can be ideal
place to sell new vehicles to current customers
32 Service loaners: Guidance from an expert
on better management of loaner fleets
36 Invest in innovation: Tech spending pays
off for 3 Houston dealerships' service departments
departments
4 Editor's Letter
6 Service Counter
8 Legal Lane
34 Feedback
35 Hands On
38 Five Minutes With
39 Roundup
40 Letters
41 Shop Talk
42 Fixed in Time
ABOUT THE COVER
Aaron Morrison is lead estimator at Moran Service & Collision Center in suburban Detroit. The job of the dealership estimator
is getting tougher - and more important - as competition for collision repair business heats up among dealerships, big
chains and independent body shops. Our special report begins on Page 12. PHOTO BY GREG HORVATH
Fixed Ops Journal Staff
EDITOR: David Kushma
DIRECTOR OF EDITORIAL OPERATIONS: Dave Versical
DEPUTY EDITOR: James B. Treece
DESIGNER: Steve Massie
REPORTERS: Richard Truett, Anisa Jibrell
COPY EDITORS: Amy Butters, Tom Fetters, Omari Gardner,
Tim Good, Elizabeth Hardy
CORRESPONDENTS: Alan L. Adler, Mark Elias, Eric
Freedman, Jim Henry, Alex Kwanten, Stephanie Hernandez
McGavin, Rick Popely, Alysha Webb
Webinar on
inspection-based selling
Fixed Ops Journal is hosting 4 free webinars this year.
NEXT EVENT: "Inspection-Based Selling"
PRESENTER: Dean Estep, managing partner, Next Level Automotive
Group
WHEN: Wednesday, Aug. 22, 2 p.m. EDT
SIGN UP: autonews.com/inspection
ADVERTISING:
Karen Rentschler, director of sales, krentschler@crain.com
JUNE 2018
PAGE 3
http://www.autonews.com/inspection
Table of Contents for the Digital Edition of Fixed Ops Journal - June 2018
Contents
Fixed Ops Journal - June 2018 - Intro
Fixed Ops Journal - June 2018 - F1
Fixed Ops Journal - June 2018 - F2
Fixed Ops Journal - June 2018 - Contents
Fixed Ops Journal - June 2018 - F4
Fixed Ops Journal - June 2018 - F5
Fixed Ops Journal - June 2018 - F6
Fixed Ops Journal - June 2018 - F7
Fixed Ops Journal - June 2018 - F8
Fixed Ops Journal - June 2018 - F9
Fixed Ops Journal - June 2018 - F10
Fixed Ops Journal - June 2018 - F11
Fixed Ops Journal - June 2018 - F12
Fixed Ops Journal - June 2018 - F13
Fixed Ops Journal - June 2018 - F14
Fixed Ops Journal - June 2018 - F15
Fixed Ops Journal - June 2018 - F16
Fixed Ops Journal - June 2018 - F17
Fixed Ops Journal - June 2018 - F18
Fixed Ops Journal - June 2018 - F19
Fixed Ops Journal - June 2018 - F20
Fixed Ops Journal - June 2018 - F21
Fixed Ops Journal - June 2018 - F22
Fixed Ops Journal - June 2018 - F23
Fixed Ops Journal - June 2018 - F24
Fixed Ops Journal - June 2018 - F25
Fixed Ops Journal - June 2018 - F26
Fixed Ops Journal - June 2018 - F27
Fixed Ops Journal - June 2018 - F28
Fixed Ops Journal - June 2018 - F29
Fixed Ops Journal - June 2018 - F30
Fixed Ops Journal - June 2018 - F31
Fixed Ops Journal - June 2018 - F32
Fixed Ops Journal - June 2018 - F33
Fixed Ops Journal - June 2018 - F34
Fixed Ops Journal - June 2018 - F35
Fixed Ops Journal - June 2018 - F36
Fixed Ops Journal - June 2018 - F37
Fixed Ops Journal - June 2018 - F38
Fixed Ops Journal - June 2018 - F39
Fixed Ops Journal - June 2018 - F40
Fixed Ops Journal - June 2018 - F41
Fixed Ops Journal - June 2018 - F42
Fixed Ops Journal - June 2018 - F43
Fixed Ops Journal - June 2018 - F44
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