Fixed Ops Journal - August 2019 - F3
FIXED OPS JOURNAL
inside
August 2019
14
features
20
28
10 Exploring Amazon: How dealerships can work
- and compete - with the online leader to sell parts
14 Tariff tiff: U.S.-China trade war's effect on
replacement parts prices could hit service departments
18 Oil fixes: Honda extends warranties, updates
vehicle software to respond to oil-dilution issue
20 Mentor moves: Dealership shops assign
experienced service techs to guide younger colleagues
22 FOJ Forum: The buzz on this November's big
event in Orlando; join us and build your business
24 Stair-step stumble: Critics say Nissan's
sales-incentive plan attracts service customers
who can't pay
26 Profit builder: Dealerships save money by pairing
express techs with oil-extraction devices
28 Recruiting pitch: Florida dealership group wants
50 new techs, offers tools and air conditioning
29 Mixed nuts: Ford lug nuts get court vindication
but still create issues for service shops
34 Crack the code: Guest columnist says dealers
can sell more factory parts with better inventory coding
40 Formidable 50: Top dealership groups ranked by
service and parts revenue
departments
42
4 Editor's Letter
6 Service Counter
30 Richard Truett
36 Letters
37 Feedback
38 Shop Talk
about the cover
39 Legal Lane
41 Roundup
42 Fixed In Time
Even as Amazon accounts for an estimated
two-thirds of all online parts sales,
dealerships' advantages can help them win
in the marketplace. Story on PAGE 10.
FIXED OPS JOURNAL ILLUSTRATION
Fixed Ops Journal Staff
EDITOR: David Kushma l CHIEF OF EDITORIAL OPERATIONS: Dave Versical
DESIGN DIRECTOR: Steve Massie l REPORTERS: Richard Truett, Danielle Szatkowski
DATA: Mary Raetz, Heather Rowe l COPY EDITORS: Amy Butters, Tom Fetters, Tim Good, Elizabeth Hardy
CORRESPONDENTS: Mark Elias, Eric Freedman, Jim Henry, Jenny King, Alex Kwanten, Rick Popely, Alysha Webb, Ken Wysocky
ADVERTISING: Karen Rentschler, Associate Publisher, krentschler@crain.com
AUGUST 2019
PAGE 3
Fixed Ops Journal - August 2019
Table of Contents for the Digital Edition of Fixed Ops Journal - August 2019
Contents
Fixed Ops Journal - August 2019 - Intro
Fixed Ops Journal - August 2019 - F1
Fixed Ops Journal - August 2019 - F2
Fixed Ops Journal - August 2019 - Contents
Fixed Ops Journal - August 2019 - F4
Fixed Ops Journal - August 2019 - F5
Fixed Ops Journal - August 2019 - F6
Fixed Ops Journal - August 2019 - F7
Fixed Ops Journal - August 2019 - F8
Fixed Ops Journal - August 2019 - F9
Fixed Ops Journal - August 2019 - F10
Fixed Ops Journal - August 2019 - F11
Fixed Ops Journal - August 2019 - F12
Fixed Ops Journal - August 2019 - F13
Fixed Ops Journal - August 2019 - F14
Fixed Ops Journal - August 2019 - F15
Fixed Ops Journal - August 2019 - F16
Fixed Ops Journal - August 2019 - F17
Fixed Ops Journal - August 2019 - F18
Fixed Ops Journal - August 2019 - F19
Fixed Ops Journal - August 2019 - F20
Fixed Ops Journal - August 2019 - F21
Fixed Ops Journal - August 2019 - F22
Fixed Ops Journal - August 2019 - F23
Fixed Ops Journal - August 2019 - F24
Fixed Ops Journal - August 2019 - F25
Fixed Ops Journal - August 2019 - F26
Fixed Ops Journal - August 2019 - F27
Fixed Ops Journal - August 2019 - F28
Fixed Ops Journal - August 2019 - F29
Fixed Ops Journal - August 2019 - F30
Fixed Ops Journal - August 2019 - F31
Fixed Ops Journal - August 2019 - F32
Fixed Ops Journal - August 2019 - F33
Fixed Ops Journal - August 2019 - F34
Fixed Ops Journal - August 2019 - F35
Fixed Ops Journal - August 2019 - F36
Fixed Ops Journal - August 2019 - F37
Fixed Ops Journal - August 2019 - F38
Fixed Ops Journal - August 2019 - F39
Fixed Ops Journal - August 2019 - F40
Fixed Ops Journal - August 2019 - F41
Fixed Ops Journal - August 2019 - F42
Fixed Ops Journal - August 2019 - F43
Fixed Ops Journal - August 2019 - F44
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