Fixed Ops Journal - October 2019 - F3
FIXED OPS JOURNAL
inside
October 2019
16
special report
24
AFTERMARKET WARS
10 Dealers vs. everybody: Price transparency, mobility
and apps are weapons in service battle
14 Express test: Dealerships promote bargains and
convenience to compete for quick service
16 At your door: Automakers and dealers begin to catch up
on offering mobile maintenance and repairs
18 Crash money: Chains and indies dominate, but body
shops stay profitable for many dealers
features
28
20 Filter tip: Reusable oil device could help dealerships
attract fleet maintenance work
22 Extended forecast: Longer service hours let shops
get more work done without adding bays
24 Line stays hot: After a decade, dealership executive
still responds to service emergencies 24/7
26 FOJ Forum: The latest on next month's session in
Orlando; join us for business-building ideas
28 Parts palace: GM's new processing center is designed
to ship repair parts to dealers sooner
36 Journey's end: Service must become a customer
experience, not a job, guest columnist says
37 Collision kings: Top 50 U.S. dealership groups
ranked by body shop revenue
departments
38
4 Editor's Letter
6 Service Counter
24 Second Look
30 Shop Talk
32 Feedback
33 Roundup
on the cover
34 Letters
35 Legal Lane
38 Fixed In Time
Competition for service and parts aftersales
is tougher than ever, but dealerships retain
big advantages. Story on PAGE 10.
FIXED OPS JOURNAL ILLUSTRATION
Fixed Ops Journal Staff
EDITOR: David Kushma l CHIEF OF EDITORIAL OPERATIONS: Dave Versical
DESIGN DIRECTOR: Steve Massie l REPORTER: Richard Truett
DATA: Mary Raetz, Heather Rowe l COPY EDITORS: Amy Butters, Tom Fetters, Tim Good, Elizabeth Hardy
CORRESPONDENTS: Mark Elias, Eric Freedman, Alex Kwanten, Stephanie Hernandez McGavin,
Rick Popely, Danielle Szatkowski, Alysha Webb, Ken Wysocky
ADVERTISING: Karen Rentschler, Associate Publisher, krentschler@crain.com
OCTOBER 2019
PAGE 3
Fixed Ops Journal - October 2019
Table of Contents for the Digital Edition of Fixed Ops Journal - October 2019
Contents
Fixed Ops Journal - October 2019 - Intro
Fixed Ops Journal - October 2019 - F1
Fixed Ops Journal - October 2019 - F2
Fixed Ops Journal - October 2019 - Contents
Fixed Ops Journal - October 2019 - F4
Fixed Ops Journal - October 2019 - F5
Fixed Ops Journal - October 2019 - F6
Fixed Ops Journal - October 2019 - F7
Fixed Ops Journal - October 2019 - F8
Fixed Ops Journal - October 2019 - F9
Fixed Ops Journal - October 2019 - F10
Fixed Ops Journal - October 2019 - F11
Fixed Ops Journal - October 2019 - F12
Fixed Ops Journal - October 2019 - F13
Fixed Ops Journal - October 2019 - F14
Fixed Ops Journal - October 2019 - F15
Fixed Ops Journal - October 2019 - F16
Fixed Ops Journal - October 2019 - F17
Fixed Ops Journal - October 2019 - F18
Fixed Ops Journal - October 2019 - F19
Fixed Ops Journal - October 2019 - F20
Fixed Ops Journal - October 2019 - F21
Fixed Ops Journal - October 2019 - F22
Fixed Ops Journal - October 2019 - F23
Fixed Ops Journal - October 2019 - F24
Fixed Ops Journal - October 2019 - F25
Fixed Ops Journal - October 2019 - F26
Fixed Ops Journal - October 2019 - F27
Fixed Ops Journal - October 2019 - F28
Fixed Ops Journal - October 2019 - F29
Fixed Ops Journal - October 2019 - F30
Fixed Ops Journal - October 2019 - F31
Fixed Ops Journal - October 2019 - F32
Fixed Ops Journal - October 2019 - F33
Fixed Ops Journal - October 2019 - F34
Fixed Ops Journal - October 2019 - F35
Fixed Ops Journal - October 2019 - F36
Fixed Ops Journal - October 2019 - F37
Fixed Ops Journal - October 2019 - F38
Fixed Ops Journal - October 2019 - F39
Fixed Ops Journal - October 2019 - F40
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