Fixed Ops Journal - February 2020 - F3
FIXED OPS JOURNAL
inside
February 2020
14
features
16
14 Eye spy: New, high-tech
glasses connect Porsche techs
with experts to help diagnose
issues, shorten repair time
20
16 Care correction: Honda dealer
retools customer retention program,
after first one hits some bumps, and
sees repair orders, net income grow
AUTOMOTIVE NEWS ILLUSTRATION
10 Profit potential: The number of
high-mileage, older vehicles is growing,
presenting repair opportunities for
dealer service departments
20 School's in session: Dealer service
departments increasingly see tech
and adviser training as keys to
revenue growth, employee retention
24 Turn time: Dealers adopt
the latest software in race
to track, shorten reconditioning
time for used cars and trucks
departments
24
4 Editor's Letter
6 Service Counter
13 Richard Truett
19 Feedback
on the cover
19 Roundup
26 Legal Lane
28 Shop Talk
30 Fixed In Time
The number of vehicles on the road that are 6 to 10
years old is approaching historic levels. With the right
marketing messages about quality service and price
competitiveness, dealership service departments can grab
a slice of this growing repair business. Story on PAGE 10.
Fixed Ops Journal Staff
EDITOR: Dan Shine l CHIEF OF EDITORIAL OPERATIONS: Dave Versical
DESIGN DIRECTOR: Steve Massie l REPORTER: Richard Truett
COPY EDITORS: Amy Butters, Tim Good, Elizabeth Hardy, Cynthia Orosco-Wright
CORRESPONDENTS: Mark Elias, Eric Freedman, Alex Kwanten, Rick Popely,
Danielle Szatkowski
ADVERTISING: Karen Rentschler, Associate Publisher, krentschler@crain.com
FEBRUARY 2020
PAGE 3
Fixed Ops Journal - February 2020
Table of Contents for the Digital Edition of Fixed Ops Journal - February 2020
Contents
Fixed Ops Journal - February 2020 - Intro
Fixed Ops Journal - February 2020 - F1
Fixed Ops Journal - February 2020 - F2
Fixed Ops Journal - February 2020 - Contents
Fixed Ops Journal - February 2020 - F4
Fixed Ops Journal - February 2020 - F5
Fixed Ops Journal - February 2020 - F6
Fixed Ops Journal - February 2020 - F7
Fixed Ops Journal - February 2020 - F8
Fixed Ops Journal - February 2020 - F9
Fixed Ops Journal - February 2020 - F10
Fixed Ops Journal - February 2020 - F11
Fixed Ops Journal - February 2020 - F12
Fixed Ops Journal - February 2020 - F13
Fixed Ops Journal - February 2020 - F14
Fixed Ops Journal - February 2020 - F15
Fixed Ops Journal - February 2020 - F16
Fixed Ops Journal - February 2020 - F17
Fixed Ops Journal - February 2020 - F18
Fixed Ops Journal - February 2020 - F19
Fixed Ops Journal - February 2020 - F20
Fixed Ops Journal - February 2020 - F21
Fixed Ops Journal - February 2020 - F22
Fixed Ops Journal - February 2020 - F23
Fixed Ops Journal - February 2020 - F24
Fixed Ops Journal - February 2020 - F25
Fixed Ops Journal - February 2020 - F26
Fixed Ops Journal - February 2020 - F27
Fixed Ops Journal - February 2020 - F28
Fixed Ops Journal - February 2020 - F29
Fixed Ops Journal - February 2020 - F30
Fixed Ops Journal - February 2020 - F31
Fixed Ops Journal - February 2020 - F32
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