Fixed Ops Journal - April 2020 - F3
FIXED OPS JOURNAL
inside
April 2020
18
features
23
10 A new approach: The
coronavirus pandemic is forcing
fixed ops departments to do things
differently
14 Going the distance: A
Montana dealer will travel hundreds
of miles to provide a tow for
stranded customers
18 Skip the line: More dealership
service departments are trying out
self-service kiosks to give
customers another check-in option
23 Rinse and repeat: The car
wash at Ohio's Ricart Automotive
Group keeps customers happy and
coming back for more
24
27
24 Hail yes: Ride-hail drivers are a
potentially lucrative untapped
market for dealership service
departments
departments
4 Editor's Letter
6 Service Counter
16 Feedback
22 Legal Lane
27 Fixed In Time
ON THE COVER: Signs on the service entrance at
Feldman Chevrolet of Livonia in Michigan show how
dealerships have had to adapt during the coronavirus
pandemic. Fixed ops departments have implemented new
rules and procedures to keep customers and employees
safe. Story on PAGE 10. PHOTO BY STEVE MASSIE
Fixed Ops Journal Staff
EDITOR: Dan Shine l CHIEF OF EDITORIAL OPERATIONS: Dave Versical
DESIGN DIRECTOR: Steve Massie l REPORTER: Richard Truett
COPY EDITORS: Amy Butters, Tim Good, Elizabeth Hardy, Cynthia Orosco-Wright
CORRESPONDENTS: Eric Freedman, Jim Henry, Alex Kwanten, Stephanie Hernandez McGavin,
Rick Popely, Ken Wysocky
ADVERTISING: Karen Rentschler, Associate Publisher, krentschler@crain.com
APRIL 2020
PAGE 3
Fixed Ops Journal - April 2020
Table of Contents for the Digital Edition of Fixed Ops Journal - April 2020
Contents
Fixed Ops Journal - April 2020 - Intro
Fixed Ops Journal - April 2020 - F1
Fixed Ops Journal - April 2020 - F2
Fixed Ops Journal - April 2020 - Contents
Fixed Ops Journal - April 2020 - F4
Fixed Ops Journal - April 2020 - F5
Fixed Ops Journal - April 2020 - F6
Fixed Ops Journal - April 2020 - F7
Fixed Ops Journal - April 2020 - F8
Fixed Ops Journal - April 2020 - F9
Fixed Ops Journal - April 2020 - F10
Fixed Ops Journal - April 2020 - F11
Fixed Ops Journal - April 2020 - F12
Fixed Ops Journal - April 2020 - F13
Fixed Ops Journal - April 2020 - F14
Fixed Ops Journal - April 2020 - F15
Fixed Ops Journal - April 2020 - F16
Fixed Ops Journal - April 2020 - F17
Fixed Ops Journal - April 2020 - F18
Fixed Ops Journal - April 2020 - F19
Fixed Ops Journal - April 2020 - F20
Fixed Ops Journal - April 2020 - F21
Fixed Ops Journal - April 2020 - F22
Fixed Ops Journal - April 2020 - F23
Fixed Ops Journal - April 2020 - F24
Fixed Ops Journal - April 2020 - F25
Fixed Ops Journal - April 2020 - F26
Fixed Ops Journal - April 2020 - F27
Fixed Ops Journal - April 2020 - F28
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