Fixed Ops Journal - June 2020 - F3

FIXED OPS JOURNAL

inside
June 2020

14

features

19

10 Pickup lines: Why service
departments are hauling clients' cars
into shops and returning them
14 Going mobile: Routine repairs and
maintenance are increasingly being
done in customers' driveways
16 Vital videos: How video
inspections have boosted one
dealership group's repair business
18 Roads less traveled: While traffic
volumes are down, collision shops
should prepare for a rebound
19 Body blows: Beyond the current
challenges, there are advantages to
being in the collision business
20 Staff injection: Pandemic-related
furloughs will change service drive
roles, present opportunities

20

22 Empty bays: When service
business returns, so will a persistent
problem: A shortage of technicians
23 School in session? Schools for
the next generation of techs deal with
coronavirus shutdowns

departments

23

4 Editor's Letter
6 Service Counter
13 Feedback

17 Legal Lane
23 Fixed In Time

ON THE COVER: Spurred by a pandemic, Volvo
sped up plans to promote pickup and delivery
for service customers. Story on PAGE 10.

Fixed Ops Journal Staff
EDITOR: Dan Shine l CHIEF OF EDITORIAL OPERATIONS: Dave Versical
DESIGN DIRECTOR: Steve Massie l REPORTER: Richard Truett
COPY EDITORS: Amy Butters, Tim Good, Elizabeth Hardy, Cynthia Orosco-Wright
CORRESPONDENTS: Mark Elias, Eric Freedman, Jim Henry, Alex Kwanten,
Rick Popely, Ken Wysocky


ADVERTISING: Karen Rentschler, Associate Publisher, krentschler@crain.com

JUNE 2020

PAGE 3



Fixed Ops Journal - June 2020

Table of Contents for the Digital Edition of Fixed Ops Journal - June 2020

Contents
Fixed Ops Journal - June 2020 - F1
Fixed Ops Journal - June 2020 - F2
Fixed Ops Journal - June 2020 - Contents
Fixed Ops Journal - June 2020 - F4
Fixed Ops Journal - June 2020 - F5
Fixed Ops Journal - June 2020 - F6
Fixed Ops Journal - June 2020 - F7
Fixed Ops Journal - June 2020 - F8
Fixed Ops Journal - June 2020 - F9
Fixed Ops Journal - June 2020 - F10
Fixed Ops Journal - June 2020 - F11
Fixed Ops Journal - June 2020 - F12
Fixed Ops Journal - June 2020 - F13
Fixed Ops Journal - June 2020 - F14
Fixed Ops Journal - June 2020 - F15
Fixed Ops Journal - June 2020 - F16
Fixed Ops Journal - June 2020 - F17
Fixed Ops Journal - June 2020 - F18
Fixed Ops Journal - June 2020 - F19
Fixed Ops Journal - June 2020 - F20
Fixed Ops Journal - June 2020 - F21
Fixed Ops Journal - June 2020 - F22
Fixed Ops Journal - June 2020 - F23
Fixed Ops Journal - June 2020 - F24
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