Fixed Ops Journal - August 2020 - F3

FIXED OPS JOURNAL

inside
August 2020

16

features

10 Finding good in bad: Fixed ops
departments use pandemic
slowdown to correct inefficiencies
16 Win-win: Third-party loans help
customers pay repair bills, keep
service departments busy

20

20 Parting words: Retiring GM
VP urges fixed ops directors to put
customers first
CARLTON MELTON, CARTER MYERS AUTOMOTIVE

21 Beyond price: Dealers need to
sell quality of OE parts to
independent repair shops
22 Doing the math: Service
departments use data to become
more efficient and profitable

22

24

24 Phone it in: Customers can skip
the adviser, use mobile phones for
service appointments

departments
4 Editor's Letter
6 Service Counter
14 Richard Truett

17 Feedback
19 Legal Lane
26 Fixed In Time

ON THE COVER: Barbara Sheffer, service adviser
at CMA's Valley Subaru, takes a video while doing a
vehicle inspection, a process the dealership refined
in the pandemic slowdown. Story on PAGE 10.
PHOTO: CARLTON MELTON, CARTER MYERS AUTOMOTIVE

Fixed Ops Journal Staff
EDITOR: Dan Shine l CHIEF OF EDITORIAL OPERATIONS: Dave Versical
DESIGNER: Tim Good l REPORTER: Richard Truett
COPY EDITORS: Amy Butters, Tim Good, Elizabeth Hardy, Cynthia Orosco-Wright
CORRESPONDENTS: Eric Freedman, Jim Henry, Alex Kwanten, Ken Wysocky


ADVERTISING: Karen Rentschler, Associate Publisher, krentschler@crain.com

AUGUST 2020

PAGE 3



Fixed Ops Journal - August 2020

Table of Contents for the Digital Edition of Fixed Ops Journal - August 2020

Contents
Fixed Ops Journal - August 2020 - FIntro
Fixed Ops Journal - August 2020 - F1
Fixed Ops Journal - August 2020 - F2
Fixed Ops Journal - August 2020 - Contents
Fixed Ops Journal - August 2020 - F4
Fixed Ops Journal - August 2020 - F5
Fixed Ops Journal - August 2020 - F6
Fixed Ops Journal - August 2020 - F7
Fixed Ops Journal - August 2020 - F8
Fixed Ops Journal - August 2020 - F9
Fixed Ops Journal - August 2020 - F10
Fixed Ops Journal - August 2020 - F11
Fixed Ops Journal - August 2020 - F12
Fixed Ops Journal - August 2020 - F13
Fixed Ops Journal - August 2020 - F14
Fixed Ops Journal - August 2020 - F15
Fixed Ops Journal - August 2020 - F16
Fixed Ops Journal - August 2020 - F17
Fixed Ops Journal - August 2020 - F18
Fixed Ops Journal - August 2020 - F19
Fixed Ops Journal - August 2020 - F20
Fixed Ops Journal - August 2020 - F21
Fixed Ops Journal - August 2020 - F22
Fixed Ops Journal - August 2020 - F23
Fixed Ops Journal - August 2020 - F24
Fixed Ops Journal - August 2020 - F25
Fixed Ops Journal - August 2020 - F26
Fixed Ops Journal - August 2020 - F27
Fixed Ops Journal - August 2020 - F28
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