Fixed Ops Journal - December 2020 - F21

FIXED OPS JOURNAL

Most of the training is
hands on, but there is classroom
work, too, in an all-digital format.

Brittany Kovatch final-masks a
door and fender for painting, one
of the skills taught during a
collision repair-and-finish course.

MATRIX

continued from previous page

have no technician experience - only attend
part time, they can work in the afternoons at either a job or an internship. To keep the student-teacher ratio at about 8-to-1, Matrix limits
enrollment to 25 students per 20-week session.
In addition, each work bay in the 20,000square-foot shop is equipped with a time clock.
That way, as students apply what they just
learned, they get a feel for their own labor time
vs. a prescribed flat-rate time, Peugeot says.
For more specialized training, where experienced technicians can upgrade their skills,
Matrix offers efficiency " boot camps. " Each of
the five available sessions costs $3,000 and includes 30 hours of training split into 10 threehour afternoon sessions over two weeks. This
allows students to keep working part time
while attending school, he says.
Up-skill training that enables technicians to
advance is critical to employee retention,
Peugeot says.
" The auto repair industry has to evolve to retain people who want to get into the field, not
just complain that millennials don't want to

be technicians, " he asserts. " These boot camps
give dealerships a lever to pull to put people
on career tracks. "
By January, two years after classes started,
Peugeot expects to have 100 graduates of the
20-week course. Another 125 will have graduated from various boot camps, he says.
Bill Housholder, director of fixed operations
at Ganley Automotive Group in Cleveland, says
Matrix fills a valuable niche but can't completely replace other training options.
" But you can definitely feel there's something
different about Matrix, " he says. " It's a very
high-energy atmosphere and a state-of-the-art
operation. Their whole outlook is different. "
He noted that about a half-dozen Ganley technicians have attended Matrix, which the group
reimburses tuition for in exchange for certain
commitments from the techs. " We feel we're getting a good return on our investment. "
Ganley technicians could train and mentor
young technicians, but that's usually not the
best use of their time, Housholder says.
" We're not in the training business; we're in
the auto repair business, " he says. " We let people that are good at teaching do the teaching
while we concentrate on what we're good at. " 

Instructor Jim Azre observes as Giovan
Graziano performs acetylene torch repetitions
during a general service efficiency boot camp.

DECEMBER 2020

PAGE 21



Fixed Ops Journal - December 2020

Table of Contents for the Digital Edition of Fixed Ops Journal - December 2020

Contents
Fixed Ops Journal - December 2020 - Intro
Fixed Ops Journal - December 2020 - F1
Fixed Ops Journal - December 2020 - F2
Fixed Ops Journal - December 2020 - Contents
Fixed Ops Journal - December 2020 - F4
Fixed Ops Journal - December 2020 - F5
Fixed Ops Journal - December 2020 - F6
Fixed Ops Journal - December 2020 - F7
Fixed Ops Journal - December 2020 - F8
Fixed Ops Journal - December 2020 - F9
Fixed Ops Journal - December 2020 - F10
Fixed Ops Journal - December 2020 - F11
Fixed Ops Journal - December 2020 - F12
Fixed Ops Journal - December 2020 - F13
Fixed Ops Journal - December 2020 - F14
Fixed Ops Journal - December 2020 - F15
Fixed Ops Journal - December 2020 - F16
Fixed Ops Journal - December 2020 - F17
Fixed Ops Journal - December 2020 - F18
Fixed Ops Journal - December 2020 - F19
Fixed Ops Journal - December 2020 - F20
Fixed Ops Journal - December 2020 - F21
Fixed Ops Journal - December 2020 - F22
Fixed Ops Journal - December 2020 - F23
Fixed Ops Journal - December 2020 - F24
Fixed Ops Journal - December 2020 - F25
Fixed Ops Journal - December 2020 - F26
Fixed Ops Journal - December 2020 - F27
Fixed Ops Journal - December 2020 - F28
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