Fixed Ops Journal - February 2021 - F15
FIXED OPS JOURNAL
MUSCLE
continued from previous page
service director at Helfman Ford, a Houston-area dealership.
" We have to provide the utmost customer service. They're
buying a unique piece of equipment, " says the 32-year Ford
service veteran.
Ikner says only two of his staff members - both senior master Ford technicians with a total of 38 years of experience -
touch special Fords such as the Shelby Mustangs.
In fact, before a dealer technician is allowed to work on a
Shelby vehicle, he or she must successfully complete Ford's
Service Technician Specialty Training, which consists of 500
hours of classroom and online learning.
At Helfman's Dodge stores, Hellcats and other SRT specialty
vehicles go through a detailed inspection to ensure that there
are no issues, the supercharger engages, there are no abnormal noises and all of the vehicle's computer systems are working correctly.
" With a Hellcat, we make sure we get it up in the air and make
sure there are no undercarriage issues. It's vital with as much
horsepower as they have, " says Steven Olsen, service manager
of Helfman Dodge-Chrysler-Jeep-Ram-Fiat. " The SRT owners
are great customers. We take care of them. If it's a $100,000 car,
it doesn't look good for Helfman or FCA (now Stellantis) if it
breaks down a mile down the road. "
Leo Tamayo of Helfman Dodge-ChryslerJeep-Ram-Fiat in Houston inspects a 2021
Dodge Charger SRT Hellcat Redeye to
ensure there are no undercarriage issues.
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CITRIN.CO/AUTOMOTIVE
FEBRUARY 2021
PAGE 15
http://www.CITRIN.CO/AUTOMOTIVE
Fixed Ops Journal - February 2021
Table of Contents for the Digital Edition of Fixed Ops Journal - February 2021
Contents
Fixed Ops Journal - February 2021 - Intro
Fixed Ops Journal - February 2021 - F1
Fixed Ops Journal - February 2021 - F2
Fixed Ops Journal - February 2021 - Contents
Fixed Ops Journal - February 2021 - F4
Fixed Ops Journal - February 2021 - F5
Fixed Ops Journal - February 2021 - F6
Fixed Ops Journal - February 2021 - F7
Fixed Ops Journal - February 2021 - F8
Fixed Ops Journal - February 2021 - F9
Fixed Ops Journal - February 2021 - F10
Fixed Ops Journal - February 2021 - F11
Fixed Ops Journal - February 2021 - F12
Fixed Ops Journal - February 2021 - F13
Fixed Ops Journal - February 2021 - F14
Fixed Ops Journal - February 2021 - F15
Fixed Ops Journal - February 2021 - F16
Fixed Ops Journal - February 2021 - F17
Fixed Ops Journal - February 2021 - F18
Fixed Ops Journal - February 2021 - F19
Fixed Ops Journal - February 2021 - F20
Fixed Ops Journal - February 2021 - F21
Fixed Ops Journal - February 2021 - F22
Fixed Ops Journal - February 2021 - F23
Fixed Ops Journal - February 2021 - F24
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