Fixed Ops Journal - April 2021 - F6

FIXED OPS JOURNAL

SERVICE COUNTER
 Crystal ball

Cox Automotive asked
franchised dealers how fixed
operations will fare in 2021
vs. 2020. Their responses:
 Worse ............................6%
 Better ..........................37%
 Same ..........................46%
Percentage of dealers who said
they planned to offer consumer
pickup and delivery for service
vehicles this year.
 Franchised dealers ........48%
 Independents ...............15%
Source: Cox Automotive

 Time crunch

Nearly 8% of consumers delay
routine vehicle maintenance,
according to IMR's Delayed
Vehicle Maintenance Tracking
Study. Main reasons for delays:
 Couldn't find a convenient
time 33%
 Cost of repair too much 30%
 Repair isn't important to
overall driveability of vehicle
14%
 I don't plan on owning the
vehicle much longer 4%
 Repair takes too long/can't
be without my vehicle 3%
 Part not available 2%
 Wanted second opinion on
whether repair needed 1%
 Other 13%

 Store bought

The specialty-equipment industry saw a rise in
online sales during the pandemic, but
forecasts show a return of customers to
brick-and-mortar stores.
 Share of specialty-equipment sales
Fall 2018
Fall 2019
Fall 2020
2021
2022
2023

ONLINE

IN-STORE

36%
39%
44%
44%
39%
40%

64%
61%
57%
56%
61%
60%

 4 in 10 retailers/installers of
specialty equipment saw sales decline last
year, but a majority expect an increase in
2021.
2020 industry sales vs. 2019
INCREASE STAY THE SAME DECREASE

Manufacturer
47%
Distributor
38%
Retailer/installer 32%

25%
28%
27%

28%
34%
41%

Expectations for 2021 sales
INCREASE STAY THE SAME DECREASE

Manufacturer
63%
Distributor
64%
Retailer/installer 51%

28%
27%
39%

8%
8%
10%

Source: SEMA Future Trends

Source: IMR Inc.

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Fixed Ops Journal - April 2021

Table of Contents for the Digital Edition of Fixed Ops Journal - April 2021

Contents
Fixed Ops Journal - April 2021 - Intro
Fixed Ops Journal - April 2021 - F1
Fixed Ops Journal - April 2021 - F2
Fixed Ops Journal - April 2021 - Contents
Fixed Ops Journal - April 2021 - F4
Fixed Ops Journal - April 2021 - F5
Fixed Ops Journal - April 2021 - F6
Fixed Ops Journal - April 2021 - F7
Fixed Ops Journal - April 2021 - F8
Fixed Ops Journal - April 2021 - F9
Fixed Ops Journal - April 2021 - F10
Fixed Ops Journal - April 2021 - F11
Fixed Ops Journal - April 2021 - F12
Fixed Ops Journal - April 2021 - F13
Fixed Ops Journal - April 2021 - F14
Fixed Ops Journal - April 2021 - F15
Fixed Ops Journal - April 2021 - F16
Fixed Ops Journal - April 2021 - F17
Fixed Ops Journal - April 2021 - F18
Fixed Ops Journal - April 2021 - F19
Fixed Ops Journal - April 2021 - F20
Fixed Ops Journal - April 2021 - F21
Fixed Ops Journal - April 2021 - F22
Fixed Ops Journal - April 2021 - F23
Fixed Ops Journal - April 2021 - F24
Fixed Ops Journal - April 2021 - F25
Fixed Ops Journal - April 2021 - F26
Fixed Ops Journal - April 2021 - F27
Fixed Ops Journal - April 2021 - F28
https://www.nxtbook.com/nxtbooks/crain/fixedops_202106
https://www.nxtbook.com/nxtbooks/crain/fixedops_202104
https://www.nxtbook.com/nxtbooks/crain/fixedops_202102
https://www.nxtbook.com/nxtbooks/crain/fixedops_202012
https://www.nxtbook.com/nxtbooks/crain/fixedops_202010
https://www.nxtbook.com/nxtbooks/crain/fixedops_202008
https://www.nxtbook.com/nxtbooks/crain/fixedops_202006
https://www.nxtbook.com/nxtbooks/crain/fixedops_202004
https://www.nxtbook.com/nxtbooks/crain/fixedops_202002
https://www.nxtbook.com/nxtbooks/crain/fixedops_201912
https://www.nxtbook.com/nxtbooks/crain/fixedops_201910
https://www.nxtbook.com/nxtbooks/crain/fixedops_201908
https://www.nxtbook.com/nxtbooks/crain/fixedops_201906
https://www.nxtbook.com/nxtbooks/crain/fixedops_201904
https://www.nxtbook.com/nxtbooks/crain/fixedops_201902
https://www.nxtbook.com/nxtbooks/crain/fixedops_201812
https://www.nxtbook.com/nxtbooks/crain/fixedops_201810
https://www.nxtbook.com/nxtbooks/crain/fixedops_201808
https://www.nxtbook.com/nxtbooks/crain/fixedops_201806
https://www.nxtbook.com/nxtbooks/crain/fixedops_201804
https://www.nxtbook.com/nxtbooks/crain/fixedops_201802
https://www.nxtbook.com/nxtbooks/crain/fixedops_201712
https://www.nxtbook.com/nxtbooks/crain/fixedops_201709
https://www.nxtbook.com/nxtbooks/crain/fixedops_201706
https://www.nxtbook.com/nxtbooks/crain/fixedops_201704
https://www.nxtbook.com/nxtbooks/crain/fixedops_201702
https://www.nxtbook.com/nxtbooks/crain/fixedops_201611
https://www.nxtbook.com/nxtbooks/crain/fixedops_201608
https://www.nxtbook.com/nxtbooks/crain/fixedops_201605
https://www.nxtbook.com/nxtbooks/crain/fixedops_201602
https://www.nxtbook.com/nxtbooks/crain/fixedops_201708
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