Fixed Ops Journal - August 2021 - F6
FIXED OPS JOURNAL
SERVICE COUNTER
The year in parts and service
Total parts and service sales in U.S. dealerships dipped to $111.2 billion last year, a decline of 7.8% from 2019.
Here are some other fi xed ops fi gures from pandemic-stricken 2020, according to the annual NADA Data fi nancial profi le.
Parts and labor
Dealerships' service labor sales in billions
Customer mechanical
Warranty
Internal
Customer body
Sublet
Other
Total
Dealerships' parts sales in billions
Customer mechanical
Wholesale
Warranty
Internal
Counter
Customer body
Other
Total
$19.9
$9.8
$8.5
$3.6
$3.5
$4.2
$49.5
$17.3
$16.9
$12.1
$6.1
$3.6
$3.2
$6.3
$65.3
Top fi xes
Repair orders by type, in millions
Customer mechanical
Warranty
Internal
Express service
Service contract
107.7
54.8
47.5
36.7
11.6
Dealership snapshot
Average dealership parts and
service performance
Total service and parts
sales: $6.7 million
Service and parts gross
profi t as percentage of service
and parts sales: 46.8%
Total dealership net profi t
as percentage of service and parts sales: 29.4%
Total repair orders written: 15,949
Total service and parts sales per customer repair
order: $331
Total service and parts sales per warranty repair
order: $396
Parts sales per service labor sale: $1.56
Number of technicians (including body shop): 15
Total parts inventory: $401,407
Average customer mechanical labor rate: $130
Note: Figures are rounded.
The year in recalls
The number of light vehicles recalled in the U.S. in 2020 - aside from those involving Takata airbags - was 27.8 million, a drop
of 400,000 from the previous year. The number of individual recall campaigns also fell, to 303, from a record 317 in 2019, according
to consulting fi rm Stout. Here are other highlights from the 8th annual State of Automotive Recalls Summit.
Big 5
There were 5 non-Takata defects in 2020 that affected more than
1 million vehicles. Together, these 5 accounted for 41% of U.S. recalls.
Toyota fuel pump
Toyota airbags
Ford door latch
Nissan hood latch
Honda airbags
3.3 million
2.9 million
2.1 million
1.8 million
1.4 million
Old trouble
Both the number of unique recall campaigns and vehicles affected
for cars and trucks at least 8 years old increased to their highest
levels since at least 2000.
2020
2019
2018
2017
PAGE 6 AUGUST 2021
UNIQUE CAMPAIGNS
27
14
18
21
VEHICLES AFFECTED
(IN MILLIONS)
11.3
3.1
1.2
2.7
Fixed Ops Journal - August 2021
Table of Contents for the Digital Edition of Fixed Ops Journal - August 2021
Contents
Fixed Ops Journal - August 2021 - Intro
Fixed Ops Journal - August 2021 - F1
Fixed Ops Journal - August 2021 - F2
Fixed Ops Journal - August 2021 - Contents
Fixed Ops Journal - August 2021 - F4
Fixed Ops Journal - August 2021 - F5
Fixed Ops Journal - August 2021 - F6
Fixed Ops Journal - August 2021 - F7
Fixed Ops Journal - August 2021 - F8
Fixed Ops Journal - August 2021 - F9
Fixed Ops Journal - August 2021 - F10
Fixed Ops Journal - August 2021 - F11
Fixed Ops Journal - August 2021 - F12
Fixed Ops Journal - August 2021 - F13
Fixed Ops Journal - August 2021 - F14
Fixed Ops Journal - August 2021 - F15
Fixed Ops Journal - August 2021 - F16
Fixed Ops Journal - August 2021 - F17
Fixed Ops Journal - August 2021 - F18
Fixed Ops Journal - August 2021 - F19
Fixed Ops Journal - August 2021 - F20
Fixed Ops Journal - August 2021 - F21
Fixed Ops Journal - August 2021 - F22
Fixed Ops Journal - August 2021 - F23
Fixed Ops Journal - August 2021 - F24
Fixed Ops Journal - August 2021 - F25
Fixed Ops Journal - August 2021 - F26
Fixed Ops Journal - August 2021 - F27
Fixed Ops Journal - August 2021 - F28
Fixed Ops Journal - August 2021 - F29
Fixed Ops Journal - August 2021 - F30
Fixed Ops Journal - August 2021 - F31
Fixed Ops Journal - August 2021 - F32
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