Fixed Ops Journal - August 2022 - F14

FIXED OPS JOURNAL
UVEYE
continued from Page 13
time-consuming and subject to error, " he says.
Th e three systems create condition reports
with high-resolution photos detailing the inspection
results that can be shared with the
customers, often as soon as they get out of
their cars in the service lane.
Volvo Cars USA announced in March it was
rolling out the UVeye technology to select
dealerships on the East Coast to improve customer
satisfaction and safety.
Rick Bryant, vice president of sales operations,
says Volvo ran a pilot on the UVeye technology
at four dealerships.
As a result , Volvo will
launch the technology
across its dealership network.
How much Volvo is
paying for the systems
and the amount the automaker
is subsidizing for
dealerships is proprietary
and covered by a non disclosure
agreement, the
two parties say.
Bryant: Units for
all Volvo stores
" Th e pilot dealerships have done well with
the technology, and we are ready to scale
now, " Bryant says. " We have just approved
funding to help off set the costs of the technology
to the dealerships. "
Bryant, who started his career as a technician
in a dealership and has worked as a service
adviser, service manager and sales manager,
is optimistic about what the technology
can do for service departments and to enhance
Volvo's reputation for safety.
" Th ere's not a human being alive that can do
"
The technology is " unlike anything I've ever
seen, " says McCluskey Chevrolet's Tim Shaw.
PAGE 14 AUGUST 2022
" This is an extremely
powerful service tool.
It has transparency,
repeatability and
results in a multipoint
inspection. I don't see
a better solution
anywhere. "
Rick Bryant, vice president of sales
operations, Volvo Cars USA
what this technology does, " he says. " It will spot
things consumers can't see. Th is will change
the way consumers interact with Volvo. "
He estimated that by the end of the year, 30
to 40 Volvo dealers would be using UVeye
technology in their service lanes. And he said
it would not replace technicians.
" It has transparency, repeatability and results
in a multipoint inspection. I don't see a
better solution anywhere. "
He says UVeye's technology can be applied
to the electric market because the scans can
identify issues with paint, glass and tires. He
said the technology would also help with
lease returns in determining wear-and-tear
conditions as well as assist in determining the
true value of trade-in vehicles.
'Jaw-dropping'
At McCluskey Chevrolet in Cincinnati, Service
Director Tim Shaw is using one UVeye
scanner and has ordered two additional units.
" It's jaw-dropping, " Shaw says. " It's unlike
anything I've ever seen in my 37 years at this
dealership. "
Shaw says the dealership is using a scanner
that contains the Helios underbody scan technology
and the Artemis tire scan technology.
He says the dealership plans to add the Atlas
exterior scan technology .
Shaw says that when customers are informed
they may need more repairs to their
vehicles than originally expected and are
shown the damage or wear and tear on the
high-res scans, they do not question it.
" Th e customers trust the technology more
than anybody in the stores, " he says. " Th is
technology allows us to share information
with a guest in a way we've never done before.
It's visual for the guest, with the technology
telling them there's a problem, and people
trust it. " 
UVeye's tire scanner can identify
tire brand, air pressure, tread
depth and more within seconds.
"
Fixed Ops Journal - August 2022

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