Fixed Ops Journal - August 2022 - F3

FIXED OPS JOURNAL
12
inside
August 2022
features
15
8 Cover story: A simple solution to
dealership staffi ng woes? Hire more
women
12 Grand scan: Automakers, dealerships
embrace UVeye's service drive technology
20 Stress test? Customer surveys
harmful to service advisers' mental
health, experts say
22 Targeted texts: Personalized
messages motivate customers to
return for service
departments
17
20
4 Editor's Letter
6 Other Voices
19 Legal Lane
the toolbox
16 Spotlight
17 Feedback
17 Fixed in Time
17 Newsmaker
18 3 Things
18 FOJ Tip
18 Service Counter
19 Overheard
ON THE COVER: Arianna Afzal, a 27-year-old certifi ed
master technician at Austin Infi niti in Texas, has liked to
fi x things from a young age. She and other women in
automotive are slowly changing the face of dealerships.
Story on Page 8. COVER PHOTOGRAPH BY SHELBY RAE
Fixed Ops Journal Staff
EDITOR: Dan Shine l MANAGING EDITOR: Mary Beth Vander Schaaf
DESIGNER: Steve Massie l REPORTER: Richard Truett
COPY EDITORS: Amy Butters, Tim Good, Elizabeth Hardy
CORRESPONDENTS: Jack Ferry, Julie Halpert, Arlena Sawyers, Ken Wysocky

ADVERTISING: Matt Miller, Sales Director, mmiller@crain.com
AUGUST 2022 PAGE 3

Fixed Ops Journal - August 2022

Table of Contents for the Digital Edition of Fixed Ops Journal - August 2022

Fixed Ops Journal - August 2022 - Intro
Fixed Ops Journal - August 2022 - F1
Fixed Ops Journal - August 2022 - F2
Fixed Ops Journal - August 2022 - F3
Fixed Ops Journal - August 2022 - F4
Fixed Ops Journal - August 2022 - F5
Fixed Ops Journal - August 2022 - F6
Fixed Ops Journal - August 2022 - F7
Fixed Ops Journal - August 2022 - F8
Fixed Ops Journal - August 2022 - F9
Fixed Ops Journal - August 2022 - F10
Fixed Ops Journal - August 2022 - F11
Fixed Ops Journal - August 2022 - F12
Fixed Ops Journal - August 2022 - F13
Fixed Ops Journal - August 2022 - F14
Fixed Ops Journal - August 2022 - F15
Fixed Ops Journal - August 2022 - F16
Fixed Ops Journal - August 2022 - F17
Fixed Ops Journal - August 2022 - F18
Fixed Ops Journal - August 2022 - F19
Fixed Ops Journal - August 2022 - F20
Fixed Ops Journal - August 2022 - F21
Fixed Ops Journal - August 2022 - F22
Fixed Ops Journal - August 2022 - F23
Fixed Ops Journal - August 2022 - F24
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