Fixed Ops Journal - October 2022 - F26

FIXED OPS JOURNAL
TOOLB X
The
A collection of news and notes from around the fi xed ops world
SPOTLIGHT IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII
A pivot from dentistry to
Mercedes service director
W
hen Jen Campbell worked as a
service adviser for MercedesBenz
of New London in Connecticut,
she liked making longlasting
connections with her customers.
" I work really hard to remember people's
names and faces, because they come often, "
she says.
If there was any doubt Campbell has built
meaningful connections with her customers,
that was erased when she returned to the
store in May after leaving to work for a software
company for a couple of years. On her
desk was a bouquet of fl owers from one of her
customers welcoming her back.
" Th at was pretty cool, " she says.
Campbell originally went to school to become
an orthodontist. After college, she
worked for a while as a dental assistant but, " I
hated it, " she says.
So in 2019 she moved from North Carolina
to Connecticut to take part in a management
training program for rental car company Enterprise.
Th ere, she connected with the service
director from the Mercedes-Benz dealership,
who asked if she'd be interested in learning
about a service adviser role. Campbell
knew nothing about cars.
" I came in and he showed me around and
I'm like, 'I could do this,' " she says. " I like people.
I can talk to people about anything. "
She worked at the dealership for about two
years before leaving to join service lane software
company eAdvisor. Campbell enjoyed
the work, but often found herself alone on the
road traveling.
In spring 2022, the owners of the Mercedes-Benz
store asked if she would return as
PAGE 26 OCTOBER 2022
service director. She jumped at the opportunity.
" One
of the big pros was coming back to all
the guys who I've worked with for years and I
love, " Campbell says. " I missed all my technicians. "
Her
goals as service director include increasing
revenue, adding technicians, and
hiring an assistant and a service adviser liaison.
Eventually, she'd like to become a fi xed
ops director.
" For me to create those positions, we have to
grow, " Campbell says.
Till then, she practices what her mentor
taught her when she fi rst got into the business:
" If you treat people well, the money will
follow. "
- Dan Shine
FOJ FAST 15
First car: Nissan Altima
First concert you attended: Mac Miller
Name a pet peeve: Disorganization
Most thrilling/adventurous thing you've
done: Climbed Camelback Mountain in
Arizona in 100-degree heat
Your personal hero: My mom. She is the
strongest and hardest-working woman I
know; I owe everything to her.
First job: I was a party attendant at a place
where children held birthday parties and
painted pottery.
Something on your bucket list: Go on a
safari in Africa with my husband
If you could pick up a new skill, what would
it be? Computer coding
3 people you'd invite to dinner, living or
dead: Princess Diana, Steve Carell as
Michael Scott, Kris Jenner
What's your Netfl ix binge show? " The
Sandman " (my friend Mason is " Desire " in
the show)
You're queen for a day. What's your fi rst
order? Outlaw cargo pants outside of the
workshop
First album/CD you bought: " Dream
Street " by Janet Jackson
The most important room in your house: My
closet
Favorite line from a movie/TV show: " I'm
not superstitious, but I am a little stitious. "
Michael Scott, " The Offi ce "
Who's on your Spotify playlist? Olivia
Rodrigo, Luke Combs, Chainsmokers,
Morgan Wallen, Mayday Parade
Fixed Ops Journal - October 2022

Table of Contents for the Digital Edition of Fixed Ops Journal - October 2022
