Fixed Ops Journal - October 2022 - F3

FIXED OPS JOURNAL
6
inside
October 2022
12
features
8 Cover story: Body shops can be profi table,
but some dealerships are selling them
12 Lesson learned: Walser Automotive Group
retools after failed pilot program
14 Details, details: Proceed
cautiously with contractors that
supply staff, expert warns
18 Let's discuss: Fixed Ops
Journal Forum tackles customer,
service retention
24 Gold standard: ASE
celebrates 50 years providing
service certifi cations
24
departments
4 Editor's Letter
6 Other Voices
29 Legal Lane
the toolbox
27
26 Spotlight
27 Feedback
27 Fixed in Time
27 Newsmaker
28 3 Things
28 FOJ Tip
28 Service Counter
29 Overheard
Fixed Ops Journal Staff
EDITOR: Dan Shine l SENIOR DIRECTOR OF EDITORIAL OPERATIONS: Mary Beth Vander Schaaf
DESIGNER: Steve Massie l REPORTER: Richard Truett
COPY EDITORS: Amy Butters, Tim Good, Elizabeth Hardy, Michele Jacques, Carrie Roca
CORRESPONDENTS: Jack Ferry, Eric Freedman, Ken Wysocky

ADVERTISING: Sara Hartman, Business Development Manager, shartman@autonews.com
OCTOBER 2022 PAGE 3
ON THE COVER: A painter
touches up a repaired vehicle at
Bowman Chevrolet in suburban
Detroit. While some dealerships
are generating profi ts in collision
centers, others are opting to
sell. Story on PAGE 8.
FIXED OPS JOURNAL ILLUSTRATION

Fixed Ops Journal - October 2022

Table of Contents for the Digital Edition of Fixed Ops Journal - October 2022

Fixed Ops Journal - October 2022 - Intro
Fixed Ops Journal - October 2022 - F1
Fixed Ops Journal - October 2022 - F2
Fixed Ops Journal - October 2022 - F3
Fixed Ops Journal - October 2022 - F4
Fixed Ops Journal - October 2022 - F5
Fixed Ops Journal - October 2022 - F6
Fixed Ops Journal - October 2022 - F7
Fixed Ops Journal - October 2022 - F8
Fixed Ops Journal - October 2022 - F9
Fixed Ops Journal - October 2022 - F10
Fixed Ops Journal - October 2022 - F11
Fixed Ops Journal - October 2022 - F12
Fixed Ops Journal - October 2022 - F13
Fixed Ops Journal - October 2022 - F14
Fixed Ops Journal - October 2022 - F15
Fixed Ops Journal - October 2022 - F16
Fixed Ops Journal - October 2022 - F17
Fixed Ops Journal - October 2022 - F18
Fixed Ops Journal - October 2022 - F19
Fixed Ops Journal - October 2022 - F20
Fixed Ops Journal - October 2022 - F21
Fixed Ops Journal - October 2022 - F22
Fixed Ops Journal - October 2022 - F23
Fixed Ops Journal - October 2022 - F24
Fixed Ops Journal - October 2022 - F25
Fixed Ops Journal - October 2022 - F26
Fixed Ops Journal - October 2022 - F27
Fixed Ops Journal - October 2022 - F28
Fixed Ops Journal - October 2022 - F29
Fixed Ops Journal - October 2022 - F30
Fixed Ops Journal - October 2022 - F31
Fixed Ops Journal - October 2022 - F32
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