The Bottom Line - Fall 2020 - 42

HUMAN SUPPORT SERVICES
HOW WE ARE SUCCEEDING
HSSC CONTINUED
HSSC employees are results oriented
and have adapted, shown great flexibility
and problem-solving skills as they perform
their daily duties. Teleworking goes a long
way in keeping employees safe during the
pandemic, but it is not without costs. There
is an emotional toll, as staff are more isolated from one another and managing work
with the entire family at home is not an easy
feat. Not going out to eat out, missing concerts or just simply hanging out with friends
can lead to anxiety and stress. Our fearless
leader's biggest concern was the social
emotional well-being of staff. Creating a
work/life balance when the two worlds collided was quite challenging, but we were
all encouraged by a message from Lenji
Jacob, a Senior Budget Analyst for DOH.
It showed that the team was adapting. He
stated, "Situational telework has increased
individual sovereignty. By being able to work
remotely, the flexibility to acclimatize work
to life, rather than the other way around,
resulting in a better work-life experience."

42 | THE BOTTOM LINE

Our ACFO, Ms. Moore, quickly realized
that our resilience would keep us moving
forward but the key driver to balancing
productivity and engagement would be
morale.
COVID silenced the "office buzz," disconnecting us all from our usual face-toface interactions. But we are staying on
course through our virtual connections. Ms.
Moore encouraged the utilization of staff
meetings to do wellness checks. Making
sure our teams were emotionally well and
not experiencing burnout due to work
and home obligations fighting to coexist.
She is keeping us focused on the mission
of the OCFO while reminding us that our
individual efforts must always align with
the SMARTER values. Ms. Moore reminds
us daily that we all matter, and the OCFO
needs our skills and expertise to be a
"best-in-class financial organization". This
is who we are...a dream team that has
never stopped working SMARTER! *



The Bottom Line - Fall 2020

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