The Bottom Line - Fall 2020 - 46

NOT-FOR-PROFIT
HOSPITAL CORPORATION
OCFO COVID-19 EXPERIENCE
By The Management Team

T

he Not-For-Profit Hospital Corporation
(NFPHC) OCFO team was faced with
the challenge of COVID-19 beginning on
March 12, 2020. Acting quickly, the Chief
Financial Officer and her management team
met to determine which roles could be transitioned offsite to work remotely and those
that would remain onsite. Quick decisions
were required to ensure employee safety
and the de-escalation of fears.
The leadership group recognized that a
cohesive and comprehensive plan must be
put into place and assessments were performed to determine process, equipment,
and communication needs. Equipment
and access needs were given to our
Revenue Cycle and Financial Systems
Administrator, who collaborated with the
Hospital's IT department to make sure the
OCFO's needs could be met. An analysis
determined that 48 laptops were needed
to accomplish the transition. Four used
laptops were reconfigured first to enable

46 | THE BOTTOM LINE

Accounts Payable and Payroll to transition offsite in order to continue the smooth
performance of its critical services. For
the remaining laptops, we worked with the
OCFO Chief Information Officer to obtain
laptops to help in the transition until the
new computers arrived.
Before transitioning employees to
remote status, all job functions were evaluated and updated. Work expectations were
established and communicated to the staff
and written processes were reviewed to
ensure that all work could be completed
without breaks in the workflow. Processes,
such as signing documents electronically,
were put in place to enable completion
of tasks including approving contracts,
purchase orders, capital requests, and
employee hiring functions to continue without delay.
Immediately, all in-person meetings were
transitioned to conference calls until all
Directors could utilize Zoom for their meetings. Regularly scheduled meetings became



The Bottom Line - Fall 2020

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