The Bottom Line - Fall 2020 - 51

OFFICE OF THE NFPHC CHIEF FINANCIAL OFFICER
HOW WE ARE SUCCEEDING

NFPHC Accounting, Accounts Payable, and Budget
above-and-beyond sending us candidates
to fill all positions for all shifts.
The vendor that determined the eligibility
of "self-pay" (uninsured) patients moved offsite. This had a negative impact on the success of the Medicaid eligibility program. The
management team stepped in and recruited
in-house staff to provide the necessary
resources. This effort was coordinated and
managed by the Patient Access Manager,
Nioca Smoot, who processed all self-pay
accounts for approval and payment.
We also had a number of our staff contract the virus, leaving the department shorthanded for almost 30 days and the department was beset with fear and increasing
work restrictions. To get us back on stride,
there were endless calls to IT to get all of the

NFPHC Revenue Strategy and
Reimbursement
management team cellular phones and laptops so they could be accessible 24 hours
a-day. With the updated technology, we were
able to incorporate Zoom meetings and talk
one-on-one with staff, other departmental
NFPHC CONTINUES

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FALL 2020 | 51



The Bottom Line - Fall 2020

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