Building a successful culture is the responsibility of us all, not just managers and supervisors. When you see someone do a great job, even if it is your coworker, in providing customer service or going that extra mile to be accountable, thank them, talk about it with each other, and encourage each other. through management to every employee and encourage you to discuss them in your day-to-day activities. An example of how we are promoting these discussions is the Ritz Carlton customer service training everyone was required to attend. The intent of that training class was to reinforce what excellent customer service THE BOTTOM LINE looks like and to emphasize our primary value of service driven with a strong work ethic. Who best to teach us what "best in class" service looks like than an organization that has been repeatedly awarded the Malcolm Baldridge Award for service. Over the coming months, you will see several programs that reinforce each