The Bottom Line - Summer 2017 - 10

MESSAGE FROM THE
CONTINUOUS IMPROVEMENT OFFICER
By Baraka Ondiek

W

elcome to
the first of
many reports on
the Continuous
Improvement
Program (CIP)!
We are committed to communicating with every OCFO employee as we
create a culture of continuous improvement by working SMARTER.
Our OCFO team is headed in the right
direction! At the start of the new fiscal
year CFO Jeffrey Dewitt held several
town hall sessions where he introduced
both the OCFO Continuous Improvement
Program (CIP) and the new Continuous
Improvement Officer, Baraka Ondiek.
The CI program was developed
around strategic objective #2 and initiative #8, to create a culture of continuous
improvement.
As an organization we need to think
differently, in order to achieve our vision
of being a best in-class financial organization. As discussed in the town hall meetings last fall, successful organizations
create cultures with strong values that
align with personal values and with what
people would like to see.
The OCFO is dedicated to being
SMARTER by providing a work environment that is focused on improvement;

empowering employees as partners in
improving processes based on key measurements, and creating a more desirable
work environment.
To assist in developing and supporting our SMARTER culture, a Continuous
Improvement (CI) web portal was launched.
Through the CI web portal employees are
able to submit ideas for process improvement. The portal provides a way for
employees to collaborate and partner with
their colleagues when developing solutions for their work environments.
So far, we have received over 125
continuous improvement ideas since the
launch of the innovation portal. To date
four projects have been fully implemented
by employees and below are highlights of
these efforts:

Office of Tax and Revenue
Tiger Team - "Faster Refunds"
OPPORTUNITY: Last tax season OTR
experienced challenges around lengthy
return/refund lead times, numerous

THE BOTTOM LINE | WHO WE ARE & WHAT WE DO



Table of Contents for the Digital Edition of The Bottom Line - Summer 2017

IN THIS ISSUE
The Bottom Line - Summer 2017 - 1
The Bottom Line - Summer 2017 - 2
The Bottom Line - Summer 2017 - IN THIS ISSUE
The Bottom Line - Summer 2017 - 4
The Bottom Line - Summer 2017 - 5
The Bottom Line - Summer 2017 - 6
The Bottom Line - Summer 2017 - 7
The Bottom Line - Summer 2017 - 8
The Bottom Line - Summer 2017 - 9
The Bottom Line - Summer 2017 - 10
The Bottom Line - Summer 2017 - 11
The Bottom Line - Summer 2017 - 12
The Bottom Line - Summer 2017 - 13
The Bottom Line - Summer 2017 - 14
The Bottom Line - Summer 2017 - 15
The Bottom Line - Summer 2017 - 16
The Bottom Line - Summer 2017 - 17
The Bottom Line - Summer 2017 - 18
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