design:retail - September 2015 - (Page 32)

have you heard? 032 Same-Day Delivery: The Next Big Thing? NEW STORE WATCH [1] C USTOMERS WANT THAT book, purse, new gadget-and they want it now. In an effort to meet demand and keep up with competition, retailers are increasingly introducing same-day delivery. As e-commerce giant Amazon continues to take the Web retail battle to new heights-it now offers same-day delivery in 14 metro areas, and recently has begun introducing one- and twohour deliveries for Prime members-a game of catch-up has ensued for competing retailers, including Macy's. The nation's largest department store recently announced that it would expand its same-day delivery services to nine additional markets, beginning in August, for products purchased online at, and both brands' mobile-enabled websites. "It is an important part of our value proposition as an omnichannel retailer serving customers who shop our stores and websites whenever, wherever and however they prefer," said R.B. Harrison, Macy's Inc.'s chief omnichannel officer. Including the eight same-day delivery markets piloted back in fall 2014, the company will soon offer this service to customers in 17 markets, including new additions Atlanta, Boston, Dallas, Honolulu, Las Vegas, New York and Philadelphia. Macy's services are powered by Menlo Park, Calif.based same-day delivery company Deliv, which has seen recent growth that seems indicative that this trend is here to stay. Deliv recently announced its expansion into nine new markets, and now reaches more than 100 cities. With this growth, Deliv now has one of the largest same-day delivery footprints in the country as current retailers and mall operators-including clients Williams-Sonoma, Foot Locker, 1-800-Flowers and more-continue to broaden their national same-day programs. - Lauren Mitchell Volker Photo courtesy of DELIV SEPTEMBER 2015 DESIGNRETAILONLINE.COM [2] [3] [4] 1. 3. Opened: January 2015 Photo by GUY ARCHARD Opened: June 2015 Photo courtesy of APPAREL GROUP 2. 4. Steffl Lingerie Atelier, Vienna, Austria Paul Stewart, Washington, D.C. Opened: June 2015 Photo by CHARLIE MAYER PHOTOGRAPHY Empora, Muscat, Oman Fred Perry, Bangkok Opened: April 2015 Photo by ©WISON TUNGTHUNYA Check out additional images of these stores and more at http://www.DESIGNRETAILONLINE.COM

Table of Contents for the Digital Edition of design:retail - September 2015

design:retail - September 2015
Editor’s Note
Show Talk
On Trend
We Love This!
Designer Picks
Clicks & Mortar
How’d They Do That?
Have You Heard?
Shopper Insights
Shopping with Paco
2015 Portfolio Awards
Retail Design Luminaries
Retail Design Infl uencers
Retailer of the Year
Best Store Designs of the Year
Design Firms of the Year
Best Visual Merchandising Programs
Retail Superlatives

design:retail - September 2015