design:retail - September 2016 - 53
053
Former Vice President of Global Brand Design,
American Express; Adjunct Assistant Professor,
Fashion Institute of Technology (FIT)
Key Projects: American Express Centurion Lounges,
San Francisco, Seattle and Houston airports
W
Troy
Williams
HEN HE'S NOT inspiring the next generation of retail
designers at FIT, Troy Williams has been immersed in the
world of airport lounge design (he recently left American
Express to pursue a new TBA opportunity). Airport lounges
have upped their game over the past few years, and much of that
can be attributed to American Express' Centurion Lounges. Williams credits his
success to the strong teams he worked with inside of the company and at partner
design firm Big Red Rooster.
"We set out to create the best domestic airport lounges as we've experienced
in the Far East," Williams says. "We wanted to reset and reshape the customer
experience for domestic airline travelers, and now [American Express] is doing
it internationally as well." Three more Centurion Lounges are slated to open in
2017 at Los Angeles' LAX, London's Heathrow and Hong Kong International.
Through all of his work, Williams strives to generate immersive brand experiences for every touchpoint. "Customers need brand experiences that will leave
a lasting impression," he explains. "Does this brand experience enhance their
experience with the brand? Is the experience differentiating, creating something
interesting and new and maybe not before considered?"
Senior Director of Global Store Design, TUMI
Key Projects: TUMI flagship stores, Munich, Hawaii and
Boston; more than 150 new TUMI full-price, outlet travel and
shop-in-shop concepts globally
G
LENN TRUNLEY IS a store-designing machine, overseeing three new flagships
this year, above and beyond some 150 other stores. With more than 30 years in
the industry, Trunley spent time in visual merchandising, store design and planning at Burberry and Loehmann's before moving to TUMI in 2012.
Trunley says he aims to design stores that evoke an emotional response within
customers. "[I] treat the whole store as a shop window, something to make you stop, to
intrigue you to make you stay a little longer, and enjoy a few moments of excitement and
fantasy that can become reality," he explains.
It's not surprising that Trunley finds inspiration from many places, but especially
through luxury travel and hospitality. "Sometimes in a quiet moment of silence; sometimes in a painting; sometimes in an unexpected place," he adds. "It is about keeping
your eyes and senses open."
His advice to newly minted designers is to have broad experiences in retail. "Understand the needs of retail from customers, brand, merchants, construction, finance, ops
teams and visual merchandising," he says. "It's our job to open a store that looks great,
that actually works and that makes money."
Glenn
Trunley
Table of Contents for the Digital Edition of design:retail - September 2016
design:retail - September 2016
Contents
Editor’s Note
GlobalShop Talk
On Trend
We Love This!
Designer Picks
Clicks & Mortar
Postcard
Inspirations
Mingle
How’d They Do That?
Have You Heard?
Perspectives
Shopper Insights
Shopping With Paco
2016 Portfolio Awards
Retail Design Luminaries
Retail Design Influencers
Retailer of the Year
Best Store Designs of the Year
Design Firms of the Year
Best Visual Merchandising Programs
Retail Superlatives
Products
Backstory
design:retail - September 2016 - design:retail - September 2016
design:retail - September 2016 - CT1
design:retail - September 2016 - CT1
design:retail - September 2016 - design:retail - September 2016
design:retail - September 2016 - Cover2
design:retail - September 2016 - 1
design:retail - September 2016 - 2
design:retail - September 2016 - 3
design:retail - September 2016 - Contents
design:retail - September 2016 - 5
design:retail - September 2016 - 6
design:retail - September 2016 - 7
design:retail - September 2016 - Editor’s Note
design:retail - September 2016 - 9
design:retail - September 2016 - GlobalShop Talk
design:retail - September 2016 - 11
design:retail - September 2016 - On Trend
design:retail - September 2016 - 13
design:retail - September 2016 - 14
design:retail - September 2016 - 15
design:retail - September 2016 - We Love This!
design:retail - September 2016 - 17
design:retail - September 2016 - 18
design:retail - September 2016 - 19
design:retail - September 2016 - Designer Picks
design:retail - September 2016 - 21
design:retail - September 2016 - Clicks & Mortar
design:retail - September 2016 - 23
design:retail - September 2016 - Postcard
design:retail - September 2016 - 25
design:retail - September 2016 - Inspirations
design:retail - September 2016 - 27
design:retail - September 2016 - Mingle
design:retail - September 2016 - 29
design:retail - September 2016 - 30
design:retail - September 2016 - 31
design:retail - September 2016 - How’d They Do That?
design:retail - September 2016 - 33
design:retail - September 2016 - Have You Heard?
design:retail - September 2016 - 35
design:retail - September 2016 - 36
design:retail - September 2016 - 37
design:retail - September 2016 - Perspectives
design:retail - September 2016 - 39
design:retail - September 2016 - Shopper Insights
design:retail - September 2016 - 41
design:retail - September 2016 - Shopping With Paco
design:retail - September 2016 - 43
design:retail - September 2016 - 2016 Portfolio Awards
design:retail - September 2016 - 45
design:retail - September 2016 - Retail Design Luminaries
design:retail - September 2016 - 47
design:retail - September 2016 - 48
design:retail - September 2016 - 49
design:retail - September 2016 - 50
design:retail - September 2016 - 51
design:retail - September 2016 - Retail Design Influencers
design:retail - September 2016 - 53
design:retail - September 2016 - 54
design:retail - September 2016 - 55
design:retail - September 2016 - 56
design:retail - September 2016 - 57
design:retail - September 2016 - 58
design:retail - September 2016 - 59
design:retail - September 2016 - Retailer of the Year
design:retail - September 2016 - 61
design:retail - September 2016 - Best Store Designs of the Year
design:retail - September 2016 - 63
design:retail - September 2016 - 64
design:retail - September 2016 - 65
design:retail - September 2016 - 66
design:retail - September 2016 - 67
design:retail - September 2016 - 68
design:retail - September 2016 - 69
design:retail - September 2016 - 70
design:retail - September 2016 - 71
design:retail - September 2016 - 72
design:retail - September 2016 - 73
design:retail - September 2016 - Design Firms of the Year
design:retail - September 2016 - 75
design:retail - September 2016 - 76
design:retail - September 2016 - 77
design:retail - September 2016 - 78
design:retail - September 2016 - 79
design:retail - September 2016 - 80
design:retail - September 2016 - 81
design:retail - September 2016 - Best Visual Merchandising Programs
design:retail - September 2016 - 83
design:retail - September 2016 - 84
design:retail - September 2016 - 85
design:retail - September 2016 - 86
design:retail - September 2016 - 87
design:retail - September 2016 - 88
design:retail - September 2016 - 89
design:retail - September 2016 - Retail Superlatives
design:retail - September 2016 - 91
design:retail - September 2016 - 92
design:retail - September 2016 - 93
design:retail - September 2016 - 94
design:retail - September 2016 - 95
design:retail - September 2016 - 96
design:retail - September 2016 - 97
design:retail - September 2016 - 98
design:retail - September 2016 - 99
design:retail - September 2016 - Products
design:retail - September 2016 - 101
design:retail - September 2016 - 102
design:retail - September 2016 - 103
design:retail - September 2016 - Backstory
design:retail - September 2016 - Cover3
design:retail - September 2016 - Cover4
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