design:retail - June 2019 - 74
The exterior
reflects the
building's former
life as a cinema.
a selection of the brand's latest styles and make purchases from zara.com. In addition, the store has an
Automated Collection Point (ACP)-a smart distributor that allows customers to collect orders whenever
they want by entering a QR code or PIN. The store
also incorporates interactive mirrors equipped with
RFID, capable of identifying garments that might interest customers, allowing them to visualize a range
of outfits and accessories selected by the brand's
team of stylists and designers.
All of this is complemented by continuously updated information on the latest collections through
the store's screens, including a 30-ft. high curved
screen on the ground and first floors, and another
69-ft. screen running through the store's floors
beside the escalators.
"The new design tries to highlight the key essence
that made the old movie theater authentic," Urquijo
TESTING IN LONDON
While Milan is the most obvious incarnation of the
new Zara approach, it was not the first. Zara opened
a temporary store at Westfield Stratford, London,
in 2018, debuting innovative technologies while its flagship store was refurbished and extended.
Designed as a 2,153-sq.-ft. space primarily for ordering and collecting online orders, it offered a choice
of clothing for online purchase directly in-store, along with the rest of the brand's fashion range. Staff were on hand with mobile
devices to assist customers, who were given the choice of receiving their orders on the same or next day. Other
innovations included a product recommendation system based on information screens embedded into mirrors, which has since
been carried forward into the Milan store.
The store preceded the newly refurbished London flagship store, which doubled in size to 48,438 sq. ft. and features an automated
online order collection point serviced by two small warehouses, allowing shoppers to pick up purchases made on zara.com,
delivered to a collection mailbox. This is enabled by a dynamic robot, which moves through a small warehouse able to handle 2,400
packages simultaneously.
74
http://www.zara.com
http://www.zara.com
design:retail - June 2019
Table of Contents for the Digital Edition of design:retail - June 2019
design:retail - June 2019
Contents
From the Editor
Insider Insights
Happenings
Site Visit: Time More
Window Watching: Coach at Macy’s
Clicks & Mortar: Parachute
Spec Sheet: Salone Del Mobile
Brand Immersion: Harman Intl.
Clicks & Mortar: Eyebobs
Site Visit: Foot Locker Power Store
Hands On: Shakespeare & Co.
On Trend: Walmart
Perspectives: Augmented Experience
By the Numbers: Bopis
2019 Show Guide
Zhongshu Bookstore
Alibaba’s Freshippo
Hybrid Retail
Zara
5 Questions For...
design:retail - June 2019 - Intro
design:retail - June 2019 - design:retail - June 2019
design:retail - June 2019 - Cover2
design:retail - June 2019 - 1
design:retail - June 2019 - Contents
design:retail - June 2019 - 3
design:retail - June 2019 - 4
design:retail - June 2019 - 5
design:retail - June 2019 - From the Editor
design:retail - June 2019 - 7
design:retail - June 2019 - Insider Insights
design:retail - June 2019 - Happenings
design:retail - June 2019 - Site Visit: Time More
design:retail - June 2019 - 11
design:retail - June 2019 - Window Watching: Coach at Macy’s
design:retail - June 2019 - 13
design:retail - June 2019 - Clicks & Mortar: Parachute
design:retail - June 2019 - Spec Sheet: Salone Del Mobile
design:retail - June 2019 - Brand Immersion: Harman Intl.
design:retail - June 2019 - TRCover1
design:retail - June 2019 - TR2
design:retail - June 2019 - TR3
design:retail - June 2019 - TR4
design:retail - June 2019 - TR5
design:retail - June 2019 - TR6
design:retail - June 2019 - TR7
design:retail - June 2019 - TR8
design:retail - June 2019 - TR9
design:retail - June 2019 - TRCover4
design:retail - June 2019 - Clicks & Mortar: Eyebobs
design:retail - June 2019 - Site Visit: Foot Locker Power Store
design:retail - June 2019 - 19
design:retail - June 2019 - Hands On: Shakespeare & Co.
design:retail - June 2019 - 21
design:retail - June 2019 - On Trend: Walmart
design:retail - June 2019 - 23
design:retail - June 2019 - 24
design:retail - June 2019 - 25
design:retail - June 2019 - Perspectives: Augmented Experience
design:retail - June 2019 - By the Numbers: Bopis
design:retail - June 2019 - 2019 Show Guide
design:retail - June 2019 - 29
design:retail - June 2019 - 30
design:retail - June 2019 - 31
design:retail - June 2019 - 32
design:retail - June 2019 - 33
design:retail - June 2019 - 34
design:retail - June 2019 - 35
design:retail - June 2019 - 36
design:retail - June 2019 - 37
design:retail - June 2019 - 38
design:retail - June 2019 - 39
design:retail - June 2019 - 40
design:retail - June 2019 - 41
design:retail - June 2019 - Zhongshu Bookstore
design:retail - June 2019 - 43
design:retail - June 2019 - 44
design:retail - June 2019 - 45
design:retail - June 2019 - 46
design:retail - June 2019 - 47
design:retail - June 2019 - 48
design:retail - June 2019 - OPCover1
design:retail - June 2019 - OP2
design:retail - June 2019 - OP3
design:retail - June 2019 - OP4
design:retail - June 2019 - OP5
design:retail - June 2019 - OP6
design:retail - June 2019 - OP7
design:retail - June 2019 - OP8
design:retail - June 2019 - OP9
design:retail - June 2019 - OP10
design:retail - June 2019 - OP11
design:retail - June 2019 - OP12
design:retail - June 2019 - OP13
design:retail - June 2019 - OP14
design:retail - June 2019 - OP15
design:retail - June 2019 - OP16
design:retail - June 2019 - OP17
design:retail - June 2019 - OP18
design:retail - June 2019 - OP19
design:retail - June 2019 - OPCover4
design:retail - June 2019 - 49
design:retail - June 2019 - 50
design:retail - June 2019 - 51
design:retail - June 2019 - Alibaba’s Freshippo
design:retail - June 2019 - 53
design:retail - June 2019 - 54
design:retail - June 2019 - 55
design:retail - June 2019 - 56
design:retail - June 2019 - 57
design:retail - June 2019 - 58
design:retail - June 2019 - 59
design:retail - June 2019 - Hybrid Retail
design:retail - June 2019 - 61
design:retail - June 2019 - 62
design:retail - June 2019 - 63
design:retail - June 2019 - 64
design:retail - June 2019 - RXCover1
design:retail - June 2019 - RX2
design:retail - June 2019 - RX3
design:retail - June 2019 - RX4
design:retail - June 2019 - RX5
design:retail - June 2019 - RX6
design:retail - June 2019 - RX7
design:retail - June 2019 - RXCover4
design:retail - June 2019 - 65
design:retail - June 2019 - 66
design:retail - June 2019 - 67
design:retail - June 2019 - Zara
design:retail - June 2019 - 69
design:retail - June 2019 - 70
design:retail - June 2019 - 71
design:retail - June 2019 - 72
design:retail - June 2019 - 73
design:retail - June 2019 - 74
design:retail - June 2019 - 75
design:retail - June 2019 - 76
design:retail - June 2019 - 77
design:retail - June 2019 - 78
design:retail - June 2019 - 79
design:retail - June 2019 - 5 Questions For...
design:retail - June 2019 - Cover3
design:retail - June 2019 - Cover4
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