design:retail - June 2019 - RX5

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Custom branded plug-and-play modules,
with field configurable compartments,
help future-proof your ever-growing business. Proprietary cloud-based software
specifically designed for the retail market
integrates with your systems to provide a
seamless managed solution. Visit Package
Concierge in the Innovation Valley to see
for yourself how easy it is to join the BOPIS
fulfillment revolution. Thousands of orders,
one Concierge!

SAP Customer Experience unlocks
a world of digital innovation, customer
value and growth that builds trusted relationships between brands and customers.
Built on the foundation of the Intelligent
Enterprise and powered by an open and
extensible platform, the SAP C/4HANA
CRM technology suite empowers businesses to manage the complete customer
experience by putting a consent-driven,
single customer view at the center of the
business. It brings together customer data
management, machine learning and microservices to power real-time, intelligent
customer engagements across sales, customer service, marketing and commerce.
SAP Customer Experience helps brands
build long-term competitive differentiation and loyalty through experiences that
are trusted, personal, helpful, and connected to help customers achieve their goals.

Seek is a Saas B2B company that enables
augmented reality viewing of any physical product online from any device type.
Major clients include QVC, HarleyDavidson, Volvo and many more.

Sensormatic Solutions is the leading
global retail solutions portfolio of Johnson
Controls, enabling smart and connected
shopper engagement. Its portfolio features
the premier ShopperTrak, Sensormatic and
TrueVUE brands. ShopperTrak locationbased customer insights help enhance the
shopping experience, increase traffic, conversion, transaction size and reduce costs.
By combining critical insights into retail
inventory, shopper traffic and loss prevention, and predictive analytics for accurate
enterprise decision-making, the company
powers operational excellence at scale and
helps create unique shopping experiences.
With 1.5 million-plus data collection devices in the retail marketplace, they capture
40 billion shopper visits and track and protect billions of items annually.

VUI automates customer engagement.
Customers can ask and get answers for
most customer service requests using voice
or chat rather than waiting for a live agent.
VUI's platform resolves simple requests,

such as "Where's my order?" or more complex questions, such as "How do I return my
order?" or "Do you have women's sneakers
in size 6?" Customers get immediate and
accurate answers to their questions and retailers deflect calls from live agents.

A

lso part of Innovation Valley
is The Voices of RetailX
podcast, presented by Rise 25,
which will feature a series of
on-the-show-floor interviews
with various players that make
up the retail community. Over
the course of three days, the
podcast will share the inspiring
and insightful stories that build
retail's vision, connecting faces
and voices with actionable
insights and real-life struggles
and triumphs. Podcasting and
livecasting will take place in a
dedicated studio in the RetailX
exhibit hall within the Innovation
Valley section of the show floor.
design:retail - June 2019

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