Digital Dealer - October 2017 - 2

From the
Show Director

We're pleased that many of you will be joining us this month for the Digital Dealer Workshops
at the Crowne Plaza Philadelphia-Cherry Hill hotel in Cherry Hill, N.J. on October 16-17th!
Over the course of this one-and-a-half day event, there will be more than 40 progressive educational sessions, three powerful keynote presentations, a Sponsor Hall full of tech-savvy providers with digital solutions for your business, and key networking opportunities - all to set you on
a path towards one of major growth.
The agenda will feature several sessions led by speakers new to Digital Dealer, including a social
media marketing session led by CJ Faison, President of the Delaware Auto Exchange, who took
over the Delaware Auto Exchange in 2014 and within just two years, doubled the size of the
company and put an additional 1 million dollars in revenue into the company through his social
media marketing strategies. Another first-time Digital Dealer presenter is Matt Stoffel, Creative
Content Strategist at 9 Clouds, who will bring a high-energy, two-part presentation that goes from
covering the basics in Facebook ads regarding set-up, targeting and creative, to more advanced
tasks surrounding Facebook ads, involving CRM/lead integration, offline events and analytics.
From the dealership space, there will be several presenters including automotive leader Erich K.
Gail, CEO of the Cardinale-Group of Companies who will present an in-depth, mastery-course in
leadership and accountability; Kent Wilson, a pioneer in digital marketing data analytics, who
will cover how to use your organic and paid search data analytics to optimize your website and
funnel search user experience.
In the Sponsor Hall, you will be able to meet with innovative technology providers well versed
in how the latest digital tools can benefit your dealership. You can further conversations
throughout meal breaks, and during the evening cocktail reception.
This event will equip your dealership with the necessary digital tools and strategies to remain
competitive and prosper in today's constantly changing automotive landscape.
We urge you to give your dealership a competitive advantage by joining us in Cherry Hill for
the Digital Dealer Workshops event. If you haven't pre-registered, you can simply show up and
register onsite!
Please also mark your calendar for the upcoming Digital Dealer 24 Conference & Expo, which
will be held April 10-12th, 2018 at the Orange County Convention Center in Orlando, Florida!
Digital Dealer 24 will feature more than 100 progressive educational sessions, three remarkable
keynote presentations, an innovative Exhibit Hall, and opportunities to network and learn from
your peers and leaders in automotive and digital marketing.
We hope to see you soon!
- David Southworth

Vice President, Digital Dealer
David.Southworth@emeraldexpo.com

2

OCTOBER 2017

D I G I TA L D E A L E R . C O M


http://www.DIGITALDEALER.COM

Table of Contents for the Digital Edition of Digital Dealer - October 2017

Digital Dealer - October 2017
Contents
What the World Needs Now…
Bringing Next- Generation Family Members Into the Dealership
Nissan Dealers Join Forces Against NNA Policies
Improving Profitability - Building Your War Chest
Managing People & Processes for a Stronger ROI
PETE DORSCH Dorsch Ford Lincoln Kia
Tell Your Story!
SPECIAL SECTION: Digital Dealer 23 Conference & Expo Recap
SPECIAL SECTION: 9 Social Media Lessons I Learned From My PE Teacher
SPECIAL SECTION: Why Dealerships Must Embrace the Concierge Economy
Video: An Essential Part of Your Digital Toolkit
A Scientific Model for Building Customer Trust
The Marketing Tune-Up That Turns Inbound Shoppers Into Customers
Your DMS and Recalls
Displays Won’t Sell Service – If You Won’t!
The Service Reception Process Revealed – Jaw Dropping
Digital Dealer - October 2017 - Digital Dealer - October 2017
Digital Dealer - October 2017 - Cover2
Digital Dealer - October 2017 - Contents
Digital Dealer - October 2017 - 2
Digital Dealer - October 2017 - 3
Digital Dealer - October 2017 - What the World Needs Now…
Digital Dealer - October 2017 - 5
Digital Dealer - October 2017 - 6
Digital Dealer - October 2017 - 7
Digital Dealer - October 2017 - Bringing Next- Generation Family Members Into the Dealership
Digital Dealer - October 2017 - 9
Digital Dealer - October 2017 - Nissan Dealers Join Forces Against NNA Policies
Digital Dealer - October 2017 - 11
Digital Dealer - October 2017 - Improving Profitability - Building Your War Chest
Digital Dealer - October 2017 - 13
Digital Dealer - October 2017 - 14
Digital Dealer - October 2017 - Managing People & Processes for a Stronger ROI
Digital Dealer - October 2017 - 16
Digital Dealer - October 2017 - 17
Digital Dealer - October 2017 - 18
Digital Dealer - October 2017 - 19
Digital Dealer - October 2017 - Tell Your Story!
Digital Dealer - October 2017 - 21
Digital Dealer - October 2017 - 22
Digital Dealer - October 2017 - 23
Digital Dealer - October 2017 - SPECIAL SECTION: Digital Dealer 23 Conference & Expo Recap
Digital Dealer - October 2017 - 25
Digital Dealer - October 2017 - 26
Digital Dealer - October 2017 - 27
Digital Dealer - October 2017 - 28
Digital Dealer - October 2017 - 29
Digital Dealer - October 2017 - SPECIAL SECTION: 9 Social Media Lessons I Learned From My PE Teacher
Digital Dealer - October 2017 - 31
Digital Dealer - October 2017 - 32
Digital Dealer - October 2017 - 33
Digital Dealer - October 2017 - SPECIAL SECTION: Why Dealerships Must Embrace the Concierge Economy
Digital Dealer - October 2017 - 35
Digital Dealer - October 2017 - Video: An Essential Part of Your Digital Toolkit
Digital Dealer - October 2017 - 37
Digital Dealer - October 2017 - A Scientific Model for Building Customer Trust
Digital Dealer - October 2017 - 39
Digital Dealer - October 2017 - The Marketing Tune-Up That Turns Inbound Shoppers Into Customers
Digital Dealer - October 2017 - 41
Digital Dealer - October 2017 - Your DMS and Recalls
Digital Dealer - October 2017 - Displays Won’t Sell Service – If You Won’t!
Digital Dealer - October 2017 - 44
Digital Dealer - October 2017 - 45
Digital Dealer - October 2017 - The Service Reception Process Revealed – Jaw Dropping
Digital Dealer - October 2017 - 47
Digital Dealer - October 2017 - 48
Digital Dealer - October 2017 - Cover3
Digital Dealer - October 2017 - Cover4
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