Digital Dealer - August 2018 - 23

DIFFERENT ASPECTS OF CONSUMER PERCEPTIONS
CAN INSULATE AN ORGANIZATION FROM THE IMPACT
OF A SCANDAL, OR WORSEN IT..."
Here's the anatomy of a
reputation according to RQ,
and how automating compliance and HR programs help
each dimension:

PRODUCTS AND
SERVICES
CONSUMERS CARE
ABOUT:

 High-quality products
and services
 Value for money
 The company stands
behind its products and
services
AUTOMATING HR
& COMPLIANCE
PROGRAMS HELPS:

 Address consumer
complaints promptly and
systematically
 Keep a database of
consumer feedback
 Train employees on
consistent, compliant delivery of products and services
EMOTIONAL APPEAL
CONSUMERS CARE
ABOUT:

 Feeling good about the
company
 Admiring and respecting the company
 Trust in the company
AUTOMATING HR
& COMPLIANCE
PROGRAMS HELPS:

 Run your organization
in line with your mission and
values
 Facilitate interactions
between employees and
consumers
 Collect key ethics and
compliance data, and generate reports

WORKPLACE
ENVIRONMENT
CONSUMERS CARE
ABOUT:

 Employees are rewarded fairly
 The company is a
good place to work
 The employees are
good at their jobs
AUTOMATING HR
& COMPLIANCE
PROGRAMS HELPS:

 Hire, onboard, train,
promote, and terminate employees without guesswork
 Ensure your workforce

 Give your leadership
team the information they
need, when they need it
 Safeguard your organization with evidence of
compliance in the event of a
lawsuit or investigation
 Become a living example of the link between
business performance and
compliance
VISION AND
LEADERSHIP
CONSUMERS CARE
ABOUT:

 There are market opportunities for the company

KEEP YOUR
WORKFORCE PRODUCTIVE
BY INTEGRATING YOUR
HR AND COMPLIANCE
PROGRAMS..."
is up-to-date with new laws,
technologies, and procedures knowledge
 Track engagement and
retention to keep employees happier at their jobs for
longer
FINANCIAL
PERFORMANCE
CONSUMERS CARE
ABOUT:

 The company outperforms competitors
 There's a record of
profitability
 The company is a lowrisk investment
AUTOMATING HR
& COMPLIANCE
PROGRAMS HELPS:

 Excellent corporate
leadership
 The company has a
clear vision for the future
AUTOMATING HR
& COMPLIANCE
PROGRAMS HELPS:

 Nail tone from the
top and communicate it
throughout the entire organization
 Transform middle management into advocates for
compliance and leadership
vision
 Set goals and keep
employees accountable
SOCIAL
RESPONSIBILITY
CONSUMERS CARE

D I G I TA L D E A L E R . C O M

ABOUT:

 The company supports
good causes
 The company takes its
environmental responsibility
seriously
 The company takes its
responsibility to its community seriously
AUTOMATING HR
& COMPLIANCE
PROGRAMS HELPS:

 Ensure your employees always do the right
thing in the workplace
 Reduce the likelihood
of harassment and discrimination
 Spend less time on
compliance and more time
on what matters most to
your organization
Keep your workforce
productive by integrating
your HR and compliance
programs into one system.
This bolsters your reputation across the dimensions
customers care about,
freeing time to focus on the
things that matter.
KYNZIE SIMS serves as
Compli's Legal Content Product
Manager. Her credentials
as an attorney and Certified
Compliance and Ethics
Professional coupled with her
experience in HR, employment
law, and software compliance
platforms provide the
background necessary to make
her effective in her role as
resident workforce compliance
expert. To learn more about
automating HR management
in the workplace, visit https://
www.compli.com/

AUGUST 2018

23
http://www.compli.com/ http://www.compli.com/ http://www.DIGITALDEALER.COM
Table of Contents for the Digital Edition of Digital Dealer - August 2018
