Digital Dealer - August 2018 - 47

information (your invitation, or better yet, YOUR
WEEKEND BUSINESS AT
STAKE!) it is imperative that
your mail is delivered when
you want it to hit homes.
The best way to eliminate
the unpredictability of the
U.S. Postal system's inconsistent timely deliverability
is to contain it, by paying a
little more for their premium
delivery service- FIRSTCLASS POSTAGE. If your
data contains inaccurate
address information, any
mail that is undeliverable
will be returned to you, or
will be forwarded on to the
addressee's new address,
provided the customer left a
forwarding address.

ALWAYS MAKE A
SPECIAL OFFER THAT
SETS YOUR MESSAGE
APART. This is where most

dealers make their biggest
mistake. Direct-Response
Marketing is NOT AN
ADVERTISEMENT. Your
direct-mail copy needs to
be a "conversation" with an
old friend and be written as
if you were sitting across
the table having a talk
with the prospect. Many
dealers simply reproduce
a print newspaper or
billboard ad and mail it. This
practice is very misguided,
misdirected, and is a
misuse of the effectiveness
of the medium of targeted
direct-response marketing.
The entire purpose of
using direct response is
to elicit a RESPONSE
and, there needs to be a
worthwhile reason for your
prospect to respond to
your offer. Many dealers
use discount coupons,

checks or certificates,
and others give prospects
a reason to bring their
vehicle to the dealership
for a "buy-back" offer or
incentive. Regardless of
your special offer, it must
set your dealership apart
from the competition, and
provide your prospect with a
significant REASON for your
prospect to come into your
dealership, and a REASON
for your prospect to buy at
your dealership!
THERE HAS NEVER
BEEN A BETTER TIME TO
USE DIRECT RESPONSE.

With a plethora of digital
messaging in the retail
auto industry, a printed
and targeted message
that gets in the home is
truly unique, and it will be
opened, and it will be read.
The prospect has the luxury
to spend as much time with
the message as he/she
wants to and will peruse
the information contained in
the communication at their
leisure. It has been said that
direct-response marketing,
"GETS INTO THE HOME
when a salesman can't!" If
a prospect is in the market,
and you send them a printed
response-generating message, it is sure to bring that
buyer into your dealership.
Good luck and good selling!
ANTHONY J. TACITO is
founder and CEO of TaCito
DIRECT, a direct-response
marketing company that
specializes in the Retail Auto
Industry. TaCito DIRECT has
performed more than 47,000
direct-response campaigns in
their 37-year history for Tier
I, II, and III Clients. EMAIL:
ajtacito@tacito.com

OCT 16-18 2018 | LAS VEGAS, NV
SAVE $100 | USE PROMO CODE: DDDM1
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ADVERTISERS IND EX
ADVERTISER

PAGE

Affinitiv.............................................. 1
CarsQuickBuy.................................. 3
Construction SuperConference...... 35
Dealertrack...................................... Back Cover
Fair.................................................. Inside Back Cover
National Pavement Expo ............... 21
RFID Expo....................................... 11
Rosenfield and Company................ 25
TradeRev......................................... Inside Front Cover
The index to advertiser page numbers is published for reader convenience. Every
effort is made to list page numbers correctly. The listing is not part of the advertising
contract and the publisher is not responsible for errors or omissions.
D I G I TA L D E A L E R . C O M

AUGUST 2018

47


http://www.DIGITALDEALER.COM http://www.DIGITALDEALER.COM http://www.DIGITALDEALER.COM

Table of Contents for the Digital Edition of Digital Dealer - August 2018

Digital Dealer - August 2018
Contents
Message from the Show Director
How to Spot Potential Leaders in Your Organization
Bridge the Gap Between Where You Are and Where You Want to Be
Are You Organized for Success?
BMW and Mazda Incentive Program Changes May Violate Franchise Laws
Accountability: The Centerpiece of Success in Fixed Ops
14 Ways to Recruit Technicians
Disciplined Innovation
What the Companies With the Worst Reputations All Have in Common
The CRM of Tomorrow, Today
Interview With Phil Mitchell of Sunset Auto Family
2 Messages From Dissatisfied Customers
Why Reviews from the Decision-Maker Matter
The 3 Essential Traits of High-Profit F&I Managers
Price Is the Easiest Part of My Job
Phone Power!
8 Tactics to Help You Stand out on Social Media
5 Signs It’s Time to Part Ways With Your Conversion Tools
Direct Response: Now More Than Ever
Digital Dealer - August 2018 - Digital Dealer - August 2018
Digital Dealer - August 2018 - Cover2
Digital Dealer - August 2018 - 1
Digital Dealer - August 2018 - Contents
Digital Dealer - August 2018 - 3
Digital Dealer - August 2018 - Message from the Show Director
Digital Dealer - August 2018 - 5
Digital Dealer - August 2018 - How to Spot Potential Leaders in Your Organization
Digital Dealer - August 2018 - 7
Digital Dealer - August 2018 - Bridge the Gap Between Where You Are and Where You Want to Be
Digital Dealer - August 2018 - 9
Digital Dealer - August 2018 - 10
Digital Dealer - August 2018 - 11
Digital Dealer - August 2018 - Are You Organized for Success?
Digital Dealer - August 2018 - 13
Digital Dealer - August 2018 - BMW and Mazda Incentive Program Changes May Violate Franchise Laws
Digital Dealer - August 2018 - 15
Digital Dealer - August 2018 - Accountability: The Centerpiece of Success in Fixed Ops
Digital Dealer - August 2018 - 17
Digital Dealer - August 2018 - 14 Ways to Recruit Technicians
Digital Dealer - August 2018 - 19
Digital Dealer - August 2018 - Disciplined Innovation
Digital Dealer - August 2018 - 21
Digital Dealer - August 2018 - What the Companies With the Worst Reputations All Have in Common
Digital Dealer - August 2018 - 23
Digital Dealer - August 2018 - The CRM of Tomorrow, Today
Digital Dealer - August 2018 - 25
Digital Dealer - August 2018 - Interview With Phil Mitchell of Sunset Auto Family
Digital Dealer - August 2018 - 27
Digital Dealer - August 2018 - 28
Digital Dealer - August 2018 - 29
Digital Dealer - August 2018 - 30
Digital Dealer - August 2018 - 31
Digital Dealer - August 2018 - 2 Messages From Dissatisfied Customers
Digital Dealer - August 2018 - 33
Digital Dealer - August 2018 - Why Reviews from the Decision-Maker Matter
Digital Dealer - August 2018 - 35
Digital Dealer - August 2018 - The 3 Essential Traits of High-Profit F&I Managers
Digital Dealer - August 2018 - 37
Digital Dealer - August 2018 - Price Is the Easiest Part of My Job
Digital Dealer - August 2018 - 39
Digital Dealer - August 2018 - Phone Power!
Digital Dealer - August 2018 - 41
Digital Dealer - August 2018 - 8 Tactics to Help You Stand out on Social Media
Digital Dealer - August 2018 - 43
Digital Dealer - August 2018 - 5 Signs It’s Time to Part Ways With Your Conversion Tools
Digital Dealer - August 2018 - 45
Digital Dealer - August 2018 - Direct Response: Now More Than Ever
Digital Dealer - August 2018 - 47
Digital Dealer - August 2018 - 48
Digital Dealer - August 2018 - Cover3
Digital Dealer - August 2018 - Cover4
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