Digital Dealer - February 2019 - 8

D E A L E R OP S & M ANAGEM ENT: Sp e n d M anagement

By Doug Austin
Founder and President,
StrategicSource, Inc.

Leaders Simplify
the Complex
Running a business
can be hectic. Leading
a business can be stressful,
time-consuming and at
times complex with all of the

issues and various challenges leaders run up
against. While business can
be complex for the leadership team, it can also be

complex for the management and staff as well.
When our teams run into
problems, more often than
not, our teams try to do the

right thing. Managers and
employees try to solve the
problems they are faced
with as quickly and as
effectively as they can. It is
also the role of leaders to
solve business problems
and in the process,
simplify the complex.
Inefficient processes,
controls, policies and the
like can oftentimes be
improved, but sometimes
you are just rearranging
the desk chairs. Sometimes it is necessary to
blow up your process and
reinvent it to improve
efficiency, improve
controls, and in the
process simplify the
complex. The challenge
with that approach,
however, comes down to
the leadership style for the
person addressing the
problem.
MANAGEMENT
STYLES - THE
CARETAKER

SOMETIMES
IT IS NECESSARY
TO BLOW UP
YOUR PROCESS
AND REINVENT
IT TO IMPROVE
EFFICIENCY,
IMPROVE
CONTROLS..."

8

FEBRUARY 2019

D I G I TA L D E A L E R . C O M

The caretaker is interested in managing organizational performance, but
his/her approach is much
different than the change
agent. The caretaker will
frequently manage what
they inherit from their
predecessor. Caretakers
tend to manage within
the same organizational
structure, using the same
performance metrics,
setting modest goals and
objectives and strive for
improved performance
in incremental levels.
Caretakers may nibble
around the edges trying
to fine-tune an existing
organization structure,
including processes and



http://www.DIGITALDEALER.COM

Digital Dealer - February 2019

Table of Contents for the Digital Edition of Digital Dealer - February 2019

Digital Dealer - February 2019
Contents
A Message from the Show Director
Seven Truths That Maximize Talent
Leaders Simplify the Complex
Pioneering the Unknown
Tesla Suffers Another Setback
An Advocate Leading Your Team to Victory
Interview with 2019 NADA Chairman
New Year and New Changes: Stop Looking for the Magic Pill
Create a Lasting Impression
How to Safeguard Your Dealership's Social Media Accounts
How to Prepare for Digital Retailing
The Power of Aggressive Broadcast Negotiation!
Pre-Show Highlights: Digital Dealer 26 Sessions
The Biggest Thought Shift You Need to Make This Year
Three Ways to Fix “F&I Apathy” on Your Showroom
Collision Estimator Interactions
6 Questions to Ask Associates to Evaluate Their Customer Service Skills
Why Word Tracks Fail You, and What You Can Do About It
Creating a Sales Culture in Fixed Ops!
Digital Dealer - February 2019 - Digital Dealer - February 2019
Digital Dealer - February 2019 - Cover2
Digital Dealer - February 2019 - 1
Digital Dealer - February 2019 - Contents
Digital Dealer - February 2019 - 3
Digital Dealer - February 2019 - A Message from the Show Director
Digital Dealer - February 2019 - 5
Digital Dealer - February 2019 - Seven Truths That Maximize Talent
Digital Dealer - February 2019 - 7
Digital Dealer - February 2019 - Leaders Simplify the Complex
Digital Dealer - February 2019 - 9
Digital Dealer - February 2019 - 10
Digital Dealer - February 2019 - 11
Digital Dealer - February 2019 - Pioneering the Unknown
Digital Dealer - February 2019 - 13
Digital Dealer - February 2019 - Tesla Suffers Another Setback
Digital Dealer - February 2019 - An Advocate Leading Your Team to Victory
Digital Dealer - February 2019 - 16
Digital Dealer - February 2019 - 17
Digital Dealer - February 2019 - Interview with 2019 NADA Chairman
Digital Dealer - February 2019 - 19
Digital Dealer - February 2019 - 20
Digital Dealer - February 2019 - 21
Digital Dealer - February 2019 - New Year and New Changes: Stop Looking for the Magic Pill
Digital Dealer - February 2019 - 23
Digital Dealer - February 2019 - Create a Lasting Impression
Digital Dealer - February 2019 - 25
Digital Dealer - February 2019 - How to Safeguard Your Dealership's Social Media Accounts
Digital Dealer - February 2019 - 27
Digital Dealer - February 2019 - How to Prepare for Digital Retailing
Digital Dealer - February 2019 - 29
Digital Dealer - February 2019 - The Power of Aggressive Broadcast Negotiation!
Digital Dealer - February 2019 - 31
Digital Dealer - February 2019 - Pre-Show Highlights: Digital Dealer 26 Sessions
Digital Dealer - February 2019 - 33
Digital Dealer - February 2019 - 34
Digital Dealer - February 2019 - The Biggest Thought Shift You Need to Make This Year
Digital Dealer - February 2019 - 36
Digital Dealer - February 2019 - 37
Digital Dealer - February 2019 - Three Ways to Fix “F&I Apathy” on Your Showroom
Digital Dealer - February 2019 - 39
Digital Dealer - February 2019 - Collision Estimator Interactions
Digital Dealer - February 2019 - 41
Digital Dealer - February 2019 - 6 Questions to Ask Associates to Evaluate Their Customer Service Skills
Digital Dealer - February 2019 - 43
Digital Dealer - February 2019 - Why Word Tracks Fail You, and What You Can Do About It
Digital Dealer - February 2019 - 45
Digital Dealer - February 2019 - Creating a Sales Culture in Fixed Ops!
Digital Dealer - February 2019 - 47
Digital Dealer - February 2019 - 48
Digital Dealer - February 2019 - Cover3
Digital Dealer - February 2019 - Cover4
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