Digital Dealer - August 2019 - 6

D E A L E R OP S & M ANAGEM ENT: L e a d e rshi p

By Dave Anderson
President,
LearnToLead

Generational
Leadership
Much has been written
and spoken over the
decades on adjustments
leaders must make to
connect with and get the
most out of a specific
generation. And while
mindsets and behaviors
from each generation have
specific nuances, traits, and
tendencies - influenced by
culture, current trends,
upbringing, the arts, religion,
politics, and social movements - there are needs
and desires that run
common through all people,
and essential leadership
tenets you can't afford to

6

AUGUST 2019

ignore with any generation.
In fact, it can be foolish
to put so much focus on a
particular generation that
you overlook leadership
basics that would positively impact all people on
your team. Getting back to
basics in leadership is about

reviewing, retooling, and
recommitting to relationships and development, to
strengthen the foundation of
one's personal leadership
and the organization overall.
My next several columns will
address aspects of generational leadership excerpted

GETTING BACK TO
BASICS IN LEADERSHIP
IS ABOUT REVIEWING,
RETOOLING, AND
RECOMMITTING TO
RELATIONSHIPS AND
DEVELOPMENT..."

D I G I TA L D E A L E R . C O M

from a training program
I've developed on the topic,
starting with a series of
foundational thoughts on
the topic and extending to:
positive workplace aspects
you must have in place to
affect all generations; foolish
practices you must eliminate
that are detrimental to all
team members; and a series
of keys to connecting with,
influencing, and getting the
most out of every person
on your team: regardless of
their age or background.

FOUNDATIONAL
THOUGHTS ON
GENERATIONAL
LEADERSHIP

1) It is common to believe
it's always "them" that is
peculiar or needs to change,
when the fact is, it is all of
us that is peculiar or needs
to change from the eyes
of someone different than
ourselves. In leadership,
influencing others for the
better always starts with
changing our own mindset
and behaviors. It is incumbent on leaders to adapt to
connect with their followers,
and not wait for followers to
connect with them.
Frankly, not much changes for any of us until something changes within us. And
very often that means realizing the changes you must
make personally in priorities,
energy, and investment to
better connect with, develop,
inspire, and retain all team
members.
2) The fact is that even
within the same generation,
a leader must adapt his
or her approach to fit the
person, and won't find it
effective to attempt to influ-



http://www.DIGITALDEALER.COM

Digital Dealer - August 2019

Table of Contents for the Digital Edition of Digital Dealer - August 2019

Digital Dealer - August 2019
A Message from the Show Director
Generational Leadership
Leasing Is Now - Know the Maintenance Requirements or Else
What You Don't Know Can and Will Hurt You
The Customer Buy Center: A Better Way to Build Inventory
Level Up: Drive a Better Clicks-to-Bricks Connection
Interview with Titus-Will Toyota
Inside Digital Dealer 27
Reaching for High-Star Ratings
You Keep Talking, But Are Your Customers Listening?
16 Ways to Damage Your Professional Brand & Fail at Social Selling
Why Public Relations Is Essential for Your Dealership
Using Facebook to Jumpstart Your Loyalty and Retention Programs
‘Medium and Message’ Magic!
3 Simple Ways to Communicate Better with Your Customers and Increase Sales
The Push for Increased Fuel Economy Continues: How Can Fixed Ops Contribute?
Digital Dealer - August 2019 - Digital Dealer - August 2019
Digital Dealer - August 2019 - Cover2
Digital Dealer - August 2019 - 1
Digital Dealer - August 2019 - 2
Digital Dealer - August 2019 - 3
Digital Dealer - August 2019 - A Message from the Show Director
Digital Dealer - August 2019 - 5
Digital Dealer - August 2019 - Generational Leadership
Digital Dealer - August 2019 - 7
Digital Dealer - August 2019 - Leasing Is Now - Know the Maintenance Requirements or Else
Digital Dealer - August 2019 - 9
Digital Dealer - August 2019 - What You Don't Know Can and Will Hurt You
Digital Dealer - August 2019 - 11
Digital Dealer - August 2019 - 12
Digital Dealer - August 2019 - 13
Digital Dealer - August 2019 - The Customer Buy Center: A Better Way to Build Inventory
Digital Dealer - August 2019 - 15
Digital Dealer - August 2019 - Level Up: Drive a Better Clicks-to-Bricks Connection
Digital Dealer - August 2019 - 17
Digital Dealer - August 2019 - Interview with Titus-Will Toyota
Digital Dealer - August 2019 - 19
Digital Dealer - August 2019 - 20
Digital Dealer - August 2019 - 21
Digital Dealer - August 2019 - 22
Digital Dealer - August 2019 - 23
Digital Dealer - August 2019 - 24
Digital Dealer - August 2019 - 25
Digital Dealer - August 2019 - Inside Digital Dealer 27
Digital Dealer - August 2019 - 27
Digital Dealer - August 2019 - 28
Digital Dealer - August 2019 - 29
Digital Dealer - August 2019 - Reaching for High-Star Ratings
Digital Dealer - August 2019 - 31
Digital Dealer - August 2019 - You Keep Talking, But Are Your Customers Listening?
Digital Dealer - August 2019 - 33
Digital Dealer - August 2019 - 16 Ways to Damage Your Professional Brand & Fail at Social Selling
Digital Dealer - August 2019 - 35
Digital Dealer - August 2019 - Why Public Relations Is Essential for Your Dealership
Digital Dealer - August 2019 - 37
Digital Dealer - August 2019 - Using Facebook to Jumpstart Your Loyalty and Retention Programs
Digital Dealer - August 2019 - 39
Digital Dealer - August 2019 - ‘Medium and Message’ Magic!
Digital Dealer - August 2019 - 41
Digital Dealer - August 2019 - 3 Simple Ways to Communicate Better with Your Customers and Increase Sales
Digital Dealer - August 2019 - 43
Digital Dealer - August 2019 - 44
Digital Dealer - August 2019 - 45
Digital Dealer - August 2019 - The Push for Increased Fuel Economy Continues: How Can Fixed Ops Contribute?
Digital Dealer - August 2019 - 47
Digital Dealer - August 2019 - 48
Digital Dealer - August 2019 - Cover3
Digital Dealer - August 2019 - Cover4
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