Digital Dealer - November 2019 - 6

D E A L E R OP S & M ANAGEM ENT: Own e r shi p

By Kendall Rawls
Director of Development,
The Rawls Group

Happy and
Harmonious
Holidays -
are Possible!
It is that time of year
again, the holidays are
upon us. To be fair, if we are
paying attention to any of
the retail outlets, the
holidays have been here
since October! The holidays
exude feelings of family and
togetherness. For many of
us, we look forward to the
family coming together and
enjoying fellowship, sharing
the goings-on in our lives,

bragging and complaining
about work, and everything
that goes along with coming
together.
Fellowship and togetherness are not always some-

thing we all look forward to
when in the family business.
One of the biggest reasons
falls on the fact that those
in business together tend
to have a hard time leaving

ENGAGING DIRECTLY
IN CONFLICT OFTEN
LOOKS LIKE AN
ARGUMENT OR HEATED
DISAGREEMENT."

business at work when
spending time together at
home. Immediate families
are not immune. Relationships you have with those
in your formal and informal
family who are involved in
the business also apply.
What we have found is
that the conflicting cultures
of family and business
affect the overall harmony
and unity of home and
work. In addition, productivity, morale, and business
culture suffer. Although we
are not able to solve any of
the potential conflicts that
will come up this holiday
season, we can provide
some guidance for how to
prepare you for the next
family gathering.
It all starts with communication. All successful
relationships are built on
the foundation of strong
communication - it is the
glue that holds it all together. When communication
starts to breakdown, or
perhaps you are not sure
if it already has, there are
two key indicators:
1. AVOIDING CONFLICT - family, friends,

employees, whoever it is,
if there is an avoidance
of dealing with anything
related to conflict, or withdrawing completely, finding
resolution between the
parties becomes time-consuming and difficult. Ways
to tell if this is happening
are simple. Look for rolling
of the eyes, turning of the
head, lack of eye contact,
and people leaving the
room mid-conversation.
2. ENGAGING IN
CONFLICT - yes you

6

NOVEMBER 2019

D I G I TA L D E A L E R . C O M



http://www.DIGITALDEALER.COM

Digital Dealer - November 2019

Table of Contents for the Digital Edition of Digital Dealer - November 2019

Digital Dealer - November 2019
Become an Accredited Leader
Happy and Harmonious Holidays – are Possible!
Are You Ready for 2020?
2019: Another Strong Year for Buy/Sell Activity and Valuations
What’s Your Post-Warranty Service Retention Strategy?
What’s Your Post-Warranty Service Retention Strategy?
Interview with Jane Millman of Riverhead Chrysler Dodge Jeep Ram
Introducing Our 2020 Theme: Defy Gravity
Remove Friction in your Media Mix to Drive Profitability
Connected Cars – Whose Data is it Anyway?
Consistent Communication Strategy
Marketing That’s Moving the Metal
Google My Business: Your Secret Weapon to Boost Sales
Digital Retailing Part 3: Digital Influence
Tatton Manning: A True Patriot!
5 Ways to Modernize Your Owner Retention Program (ORP)
Digital Dealer - November 2019 - Digital Dealer - November 2019
Digital Dealer - November 2019 - Cover2
Digital Dealer - November 2019 - 1
Digital Dealer - November 2019 - Become an Accredited Leader
Digital Dealer - November 2019 - 3
Digital Dealer - November 2019 - 4
Digital Dealer - November 2019 - 5
Digital Dealer - November 2019 - Happy and Harmonious Holidays – are Possible!
Digital Dealer - November 2019 - 7
Digital Dealer - November 2019 - Are You Ready for 2020?
Digital Dealer - November 2019 - 9
Digital Dealer - November 2019 - 2019: Another Strong Year for Buy/Sell Activity and Valuations
Digital Dealer - November 2019 - 11
Digital Dealer - November 2019 - 12
Digital Dealer - November 2019 - 13
Digital Dealer - November 2019 - 14
Digital Dealer - November 2019 - 15
Digital Dealer - November 2019 - What’s Your Post-Warranty Service Retention Strategy?
Digital Dealer - November 2019 - 17
Digital Dealer - November 2019 - What’s Your Post-Warranty Service Retention Strategy?
Digital Dealer - November 2019 - 19
Digital Dealer - November 2019 - Interview with Jane Millman of Riverhead Chrysler Dodge Jeep Ram
Digital Dealer - November 2019 - 21
Digital Dealer - November 2019 - 22
Digital Dealer - November 2019 - 23
Digital Dealer - November 2019 - 24
Digital Dealer - November 2019 - 25
Digital Dealer - November 2019 - Remove Friction in your Media Mix to Drive Profitability
Digital Dealer - November 2019 - 27
Digital Dealer - November 2019 - Connected Cars – Whose Data is it Anyway?
Digital Dealer - November 2019 - 29
Digital Dealer - November 2019 - Consistent Communication Strategy
Digital Dealer - November 2019 - 31
Digital Dealer - November 2019 - Marketing That’s Moving the Metal
Digital Dealer - November 2019 - 33
Digital Dealer - November 2019 - Google My Business: Your Secret Weapon to Boost Sales
Digital Dealer - November 2019 - 35
Digital Dealer - November 2019 - 36
Digital Dealer - November 2019 - Digital Retailing Part 3: Digital Influence
Digital Dealer - November 2019 - 38
Digital Dealer - November 2019 - 39
Digital Dealer - November 2019 - 40
Digital Dealer - November 2019 - 41
Digital Dealer - November 2019 - 42
Digital Dealer - November 2019 - 43
Digital Dealer - November 2019 - Tatton Manning: A True Patriot!
Digital Dealer - November 2019 - 45
Digital Dealer - November 2019 - 5 Ways to Modernize Your Owner Retention Program (ORP)
Digital Dealer - November 2019 - 47
Digital Dealer - November 2019 - 48
Digital Dealer - November 2019 - Cover3
Digital Dealer - November 2019 - Cover4
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