Digital Dealer - December 2019 - 18

D E A L E R OP S & M ANAGEM ENT: F ixe d Oper at i ons

By Ed Kovalchick
CEO & Founder,
Net Profit Inc.

Job Management
Makes or Breaks
Your Bank
First off, if you haven't
calculated the worth in
labor and parts sales of just
one minute of your service
or body shop technician
time, do it.
DISPATCHMANIA

Regarding vehicle job
management, besides a
very well-managed appointment blueprint (or blueprinting in the body shop), the
timeliness and accuracy
of how and when jobs are
placed and started are vital
to the ultimate dollars flowing per minute. I regularly
go into shops with so-called

"tech start times," which apparently are just suggestions
(funny, but not funny). I see
techs looking for jobs, looking for coffee, or just looking,
rather than seeing what my
original service manager
termed A&E.
Setting start times for all
or most of the techs about
the same time the shop is

opening creates the perfect
waste-time scenario - the
worst kind of perfection.
Scheduling sufficient work
order prep time to deal with
drop-offs, appointments, and
surprises before production
begins, allows the support
team to do what they should
do every morning - fill the
stalls first - that means put

THE BASIC WIFM
MESSAGE WAS
ESSENTIALLY THAT WE
NEEDED THE TECHS TO
MAKE MORE MONEY!"

the vehicles in the tech
workspaces when space
is available. Obviously, I
am referring to the cement,
which doesn't house an
untidy carryover.
When beginning worktime, a tech should not be
job hunting, wasting expensive and frustrating time.
I once assisted a Chevy
dealer, and one of the first
things I noted was the techs
casually showing up over
an hour or so late. When I
asked about this during a
tech meeting, the response
was basically, "I got tired
of coming in and having
nothing to do." As you likely
guessed, there were only
30 short minutes between
the scheduled door-opening
and tech start times, no
way to get jobs properly
processed and dispatched,
especially with no greeter
or dispatcher, two worn
assistant service managers,
and 11 hungry techs. Not
to mention the oft-tardy
service manager who didn't
get there until well after 8
am most days. If I got there
before 7:30 am, the doors
were still locked!
START HERE

Realistic job management begins when a new
or used vehicle is delivered. Working with service
requires appointment and
reception processes that
get acknowledged and
understood by the customer
as well as the employees -
from the very beginning of
the hopefully long-term relationship. Otherwise, many
patrons make unfortunate
judgments based on prior
experience and/or the BS
18

DECEMEBER 2019

D I G I TA L D E A L E R . C O M


http://www.DIGITALDEALER.COM

Digital Dealer - December 2019

Table of Contents for the Digital Edition of Digital Dealer - December 2019

Digital Dealer - December 2019
Online Extras
Four Keys to Build a Better YOU
9 Areas That Build Value in Your Dealership
From Speculating to Selling: Overcoming Sales Challenges with Technology
For Sustainable Profit – Build a Purchasing Department
Meet the Marketing Mastermind Speaking at Digital Dealer Orlando
Get a Jump on Making It a Great New Year
Job Management Makes or Breaks Your Bank
Interview with Derek DeBoer of TC Chevy
Elevate Your Year-End Sales Event with Immersive Instagram & Facebook Stories
It’s Time to Move Beyond the Chaotic Dealer Website Experience
The Power of Used Car Marketing
9 Benefits of Doing a Year-End Social Media Audit
Auto Brands and Dealers Need to Move Toward a ‘Tierless’ Marketing
A Case for an Efficient 2020 Dealership Advertising Budget
4 Critical Components of Effective Sales Training
Five Tips to Improve the Sales to Service Handoff
Seasons of Opportunities
Digital Dealer - December 2019 - Digital Dealer - December 2019
Digital Dealer - December 2019 - Cover2
Digital Dealer - December 2019 - 1
Digital Dealer - December 2019 - Online Extras
Digital Dealer - December 2019 - 3
Digital Dealer - December 2019 - Four Keys to Build a Better YOU
Digital Dealer - December 2019 - 5
Digital Dealer - December 2019 - 9 Areas That Build Value in Your Dealership
Digital Dealer - December 2019 - 7
Digital Dealer - December 2019 - 8
Digital Dealer - December 2019 - 9
Digital Dealer - December 2019 - From Speculating to Selling: Overcoming Sales Challenges with Technology
Digital Dealer - December 2019 - 11
Digital Dealer - December 2019 - For Sustainable Profit – Build a Purchasing Department
Digital Dealer - December 2019 - 13
Digital Dealer - December 2019 - Meet the Marketing Mastermind Speaking at Digital Dealer Orlando
Digital Dealer - December 2019 - 15
Digital Dealer - December 2019 - Get a Jump on Making It a Great New Year
Digital Dealer - December 2019 - 17
Digital Dealer - December 2019 - Job Management Makes or Breaks Your Bank
Digital Dealer - December 2019 - 19
Digital Dealer - December 2019 - Interview with Derek DeBoer of TC Chevy
Digital Dealer - December 2019 - 21
Digital Dealer - December 2019 - 22
Digital Dealer - December 2019 - 23
Digital Dealer - December 2019 - 24
Digital Dealer - December 2019 - 25
Digital Dealer - December 2019 - 26
Digital Dealer - December 2019 - 27
Digital Dealer - December 2019 - Elevate Your Year-End Sales Event with Immersive Instagram & Facebook Stories
Digital Dealer - December 2019 - 29
Digital Dealer - December 2019 - It’s Time to Move Beyond the Chaotic Dealer Website Experience
Digital Dealer - December 2019 - 31
Digital Dealer - December 2019 - 32
Digital Dealer - December 2019 - 33
Digital Dealer - December 2019 - The Power of Used Car Marketing
Digital Dealer - December 2019 - 35
Digital Dealer - December 2019 - 9 Benefits of Doing a Year-End Social Media Audit
Digital Dealer - December 2019 - 37
Digital Dealer - December 2019 - Auto Brands and Dealers Need to Move Toward a ‘Tierless’ Marketing
Digital Dealer - December 2019 - 39
Digital Dealer - December 2019 - 40
Digital Dealer - December 2019 - 41
Digital Dealer - December 2019 - A Case for an Efficient 2020 Dealership Advertising Budget
Digital Dealer - December 2019 - 4 Critical Components of Effective Sales Training
Digital Dealer - December 2019 - 44
Digital Dealer - December 2019 - Five Tips to Improve the Sales to Service Handoff
Digital Dealer - December 2019 - 46
Digital Dealer - December 2019 - Seasons of Opportunities
Digital Dealer - December 2019 - 48
Digital Dealer - December 2019 - Cover3
Digital Dealer - December 2019 - Cover4
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