Digital Dealer - December 2019 - 4

D E A L E R OP S & M ANAGEM ENT: L e a d e rshi p

By Dave Anderson
President,
LearnToLead

Four Keys to Build
a Better YOU
As a leader, you should
never let a focus and
commitment to improve
yourself get old or become
forgotten. In fact, little will
improve measurably or
sustainably in your organization until you do. While
leaders who complain about
their boss, team, culture,
and more abound, those
who admit that, "I'm the
problem," "I need to
improve," or "I need to be
more prepared" are sadly
rare.
A key to building a better
culture, growing people
better, and bettering your
organization is for you as
a leader to get better first.
Without question, organizational excellence begins

with the personal growth,
sacrifice, and integrity of the
leaders.
And while the potential
strategies for building a
better you cover a wide
range of topics, this article
focuses on four key areas
that, once you work to
improve them personally, will
dramatically and positively
impact culture, people, and
results. If you're struggling
with these, keep in mind

that this perspective isn't
about beating yourself up
but picking yourself up and
seizing these opportunities
to improve.
1. CONTROL YOUR
EMOTIONS. It's embarrass-

ing to see and hear people
who've been entrusted with
leadership positions spend
their days reacting, stressed
out, and losing it with people
because they lack emotional
control. Lack of emotional

YOU'LL BE ABLE TO
POSITIVELY IMPACT
OTHERS IN A MANNER
THAT WILL HELP YOU
BECOME SIGNIFICANT AS
THEIR LEADER."

control disconnects you
from followers, distracts
people, lowers their morale,
and breaks momentum. It
also isolates you as people
are afraid to tell you what's
really going on because
they know you'll handle it
poorly. Certainly, there are
instances when showing
more emotion, rather than
pretending all is well when
it's not, can be helpful.
However, demonstrating the
wisdom to know when to
delay, suspend, or display
variances in their emotion
is a skill many leaders don't
bother to work on.
One tip for controlling
your emotions is to practice
the discipline to stop doing
what comes naturally and
behave more intentionally.
"Intentionally" means on
purpose, and by consciously
working to increase the time
between a provocation and
your response - if even
by a few seconds - you
can elevate the quality and
maturity of your verbal and
email responses, tone on
voicemails, and more. By
paying more attention to timing, what you say, and how
you say it (tone), you'll go a
long way in demonstrating
emotional control that makes
you more approachable, engaging, mature, trustworthy,
and in control.
2. CONTROL YOUR
LANGUAGE. Words matter

- a lot; and, coming from a
leader their impact is multiplied exponentially. Profanity, insults, sarcasm, gossip,
complaining, badmouthing
co-workers, other departments, or the competition,
and more are - just as lack
4

DECEMEBER 2019

D I G I TA L D E A L E R . C O M


http://www.DIGITALDEALER.COM

Digital Dealer - December 2019

Table of Contents for the Digital Edition of Digital Dealer - December 2019

Digital Dealer - December 2019
Online Extras
Four Keys to Build a Better YOU
9 Areas That Build Value in Your Dealership
From Speculating to Selling: Overcoming Sales Challenges with Technology
For Sustainable Profit – Build a Purchasing Department
Meet the Marketing Mastermind Speaking at Digital Dealer Orlando
Get a Jump on Making It a Great New Year
Job Management Makes or Breaks Your Bank
Interview with Derek DeBoer of TC Chevy
Elevate Your Year-End Sales Event with Immersive Instagram & Facebook Stories
It’s Time to Move Beyond the Chaotic Dealer Website Experience
The Power of Used Car Marketing
9 Benefits of Doing a Year-End Social Media Audit
Auto Brands and Dealers Need to Move Toward a ‘Tierless’ Marketing
A Case for an Efficient 2020 Dealership Advertising Budget
4 Critical Components of Effective Sales Training
Five Tips to Improve the Sales to Service Handoff
Seasons of Opportunities
Digital Dealer - December 2019 - Digital Dealer - December 2019
Digital Dealer - December 2019 - Cover2
Digital Dealer - December 2019 - 1
Digital Dealer - December 2019 - Online Extras
Digital Dealer - December 2019 - 3
Digital Dealer - December 2019 - Four Keys to Build a Better YOU
Digital Dealer - December 2019 - 5
Digital Dealer - December 2019 - 9 Areas That Build Value in Your Dealership
Digital Dealer - December 2019 - 7
Digital Dealer - December 2019 - 8
Digital Dealer - December 2019 - 9
Digital Dealer - December 2019 - From Speculating to Selling: Overcoming Sales Challenges with Technology
Digital Dealer - December 2019 - 11
Digital Dealer - December 2019 - For Sustainable Profit – Build a Purchasing Department
Digital Dealer - December 2019 - 13
Digital Dealer - December 2019 - Meet the Marketing Mastermind Speaking at Digital Dealer Orlando
Digital Dealer - December 2019 - 15
Digital Dealer - December 2019 - Get a Jump on Making It a Great New Year
Digital Dealer - December 2019 - 17
Digital Dealer - December 2019 - Job Management Makes or Breaks Your Bank
Digital Dealer - December 2019 - 19
Digital Dealer - December 2019 - Interview with Derek DeBoer of TC Chevy
Digital Dealer - December 2019 - 21
Digital Dealer - December 2019 - 22
Digital Dealer - December 2019 - 23
Digital Dealer - December 2019 - 24
Digital Dealer - December 2019 - 25
Digital Dealer - December 2019 - 26
Digital Dealer - December 2019 - 27
Digital Dealer - December 2019 - Elevate Your Year-End Sales Event with Immersive Instagram & Facebook Stories
Digital Dealer - December 2019 - 29
Digital Dealer - December 2019 - It’s Time to Move Beyond the Chaotic Dealer Website Experience
Digital Dealer - December 2019 - 31
Digital Dealer - December 2019 - 32
Digital Dealer - December 2019 - 33
Digital Dealer - December 2019 - The Power of Used Car Marketing
Digital Dealer - December 2019 - 35
Digital Dealer - December 2019 - 9 Benefits of Doing a Year-End Social Media Audit
Digital Dealer - December 2019 - 37
Digital Dealer - December 2019 - Auto Brands and Dealers Need to Move Toward a ‘Tierless’ Marketing
Digital Dealer - December 2019 - 39
Digital Dealer - December 2019 - 40
Digital Dealer - December 2019 - 41
Digital Dealer - December 2019 - A Case for an Efficient 2020 Dealership Advertising Budget
Digital Dealer - December 2019 - 4 Critical Components of Effective Sales Training
Digital Dealer - December 2019 - 44
Digital Dealer - December 2019 - Five Tips to Improve the Sales to Service Handoff
Digital Dealer - December 2019 - 46
Digital Dealer - December 2019 - Seasons of Opportunities
Digital Dealer - December 2019 - 48
Digital Dealer - December 2019 - Cover3
Digital Dealer - December 2019 - Cover4
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