GLA ALA Leadership Exchange - Summer 2019 - 18

18

WHEN WILL THE
LEGAL SECTOR
GO LEAN
by Robert Rutherford, CEO of IT Consultancy QuoStar
As we all know the legal sector is changing, faster than
I've seen any sector change in the past. Well, perhaps not
since global electronics manufacturing in the late 90's.
The challenges of globalization, shrinking margins and
innovation were terrifying to many, and IT systems were
often the answer to the challenges. However, the switch
to improved business IT system was helped by large
and mid-sized manufacturing businesses understanding
Lean. This meant that they were becoming used to rapid
change, something that many law firms are not.
So, to keep you interested, how can and will Lean help
legal firms? In short, you'd use 'proven' business tools
and strategies to allow you to survive and thrive in shifting
sands by:
*
*
*
*
*
*
*

Lowering overheads
Improving delivery times
Increasing client satisfaction
Pricing work more accurately
Freeing up resources across your firm
Making lawyers more efficient
Improving margins

What is Lean?
Lean was born in manufacturing and was originally
developed and used by Toyota engineers in the 40s.
Now, as you'd expect with continual improvement, Lean
has changed and matured. Generally, today when most
people about Lean they are talking about Lean Six Sigma.

GLA ALA Leadership Exchange I Summer 2019

This process was developed by Motorola in the late
80s and is still used widely by all sectors, from finance
through to retail. You'll know that it's not common in the
legal space, which is very bizarre.
In short, Lean was born for the 'systematic' reduction of
waste (known as 'Muda') in a process. Lean also seeks to
identify and eliminate waste through overburden ('Muri')
and waste created through uneven (varying) workloads.
There is also a focus on the client who consumes a
particular product or service around 'value' So it's
essentially about reducing waste internally and increasing
value for the client.
Here are some examples of how the waste elimination
process can work in relation to Lean Six Sigma in a law
firm. This can be easily remembered with the acronym
DOWNTIME.
* EraDicate defects and mistakes
o Incorrect data entry
o Billing mistakes
o Incomplete documents and forms
o Bad drafting
o Data entry errors
o Wrong client details
o Filing errors
* Over-Production
o Too many people involved in meetings


http://www.quostar.com

GLA ALA Leadership Exchange - Summer 2019

Table of Contents for the Digital Edition of GLA ALA Leadership Exchange - Summer 2019

Contents
GLA ALA Leadership Exchange - Summer 2019 - Cover1
GLA ALA Leadership Exchange - Summer 2019 - Cover2
GLA ALA Leadership Exchange - Summer 2019 - 3
GLA ALA Leadership Exchange - Summer 2019 - 4
GLA ALA Leadership Exchange - Summer 2019 - Contents
GLA ALA Leadership Exchange - Summer 2019 - 6
GLA ALA Leadership Exchange - Summer 2019 - 7
GLA ALA Leadership Exchange - Summer 2019 - 8
GLA ALA Leadership Exchange - Summer 2019 - 9
GLA ALA Leadership Exchange - Summer 2019 - 10
GLA ALA Leadership Exchange - Summer 2019 - 11
GLA ALA Leadership Exchange - Summer 2019 - 12
GLA ALA Leadership Exchange - Summer 2019 - 13
GLA ALA Leadership Exchange - Summer 2019 - 14
GLA ALA Leadership Exchange - Summer 2019 - 15
GLA ALA Leadership Exchange - Summer 2019 - 16
GLA ALA Leadership Exchange - Summer 2019 - 17
GLA ALA Leadership Exchange - Summer 2019 - 18
GLA ALA Leadership Exchange - Summer 2019 - 19
GLA ALA Leadership Exchange - Summer 2019 - 20
GLA ALA Leadership Exchange - Summer 2019 - 21
GLA ALA Leadership Exchange - Summer 2019 - 22
GLA ALA Leadership Exchange - Summer 2019 - 23
GLA ALA Leadership Exchange - Summer 2019 - 24
GLA ALA Leadership Exchange - Summer 2019 - 25
GLA ALA Leadership Exchange - Summer 2019 - 26
GLA ALA Leadership Exchange - Summer 2019 - 27
GLA ALA Leadership Exchange - Summer 2019 - 28
GLA ALA Leadership Exchange - Summer 2019 - 29
GLA ALA Leadership Exchange - Summer 2019 - 30
GLA ALA Leadership Exchange - Summer 2019 - 31
GLA ALA Leadership Exchange - Summer 2019 - 32
GLA ALA Leadership Exchange - Summer 2019 - 33
GLA ALA Leadership Exchange - Summer 2019 - 34
GLA ALA Leadership Exchange - Summer 2019 - Cover4
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