GLA ALA Leadership Exchange - Summer 2019 - 19

19

o Preparing documentation too far in advance
o Printing too much
o Too much unbilled prep time
o Too many communications
* Waiting and delays
o Unable to get the right people to meetings
o Waiting for information from external/internal
parties
o Slow IT systems
o Unproductive environments
* Non-utilised talent
o Partners completing work which should be done
by others at a lesser cost
o Using Associates and Executives to do high‐
value
work through structure
* Transportation
o Sending printed documents when electronic
will do
o Billing manually and through print when
electronic is desired or acceptable
o Too many manual or electronic touchpoints

How does Lean deliver improvements?
Lean uses the acronym DMAIC to structure improvement,
generally continuous improvement, which is essential for
a law firm today. DMAIC is always applied in the order
below and stands for:
* Define
o Identify the business/process issue
o Record the requirements of the client and
the firm
o Finalise the project focus
o Define the project scope
* Measure
o Collect the required business data
o Determine the performance of the process
o Clarify the business opportunity
o Identify quick wins where possible
* Analyse
o Undertake root cause analysis
o Quantify the opportunity for gain
o Prioritise root cases

* Inventory/WIP
o Matters sat in dispute
o Too much unused stationery sat on desks
o Unanswered voicemails and emails
o Too many printers, servers or other IT systems

* Improve
o Understand and develop potential solutions
o Develop and select evaluation method
and criteria
o Evaluate risks
o Optimise solution

* Motion of people
o Poor workflows (manual and IT)
o Poor placement of physical resources
o Too much travel

* Control
o Monitor and adjust
o Ensure desired gains are delivered and sustained
o Standardise gains through standardisation

* Extra processing
o Too many authorisations
o Too much research
o Too many manual interventions
Now if the potential here does not excite you then you
may be in trouble. If you also think you are already all
over these elements, then I can almost guarantee that
you won't be. There is always room for improvement but
it's about prioritisation. Prioritising which improvements
will deliver the greatest gain for the firm and, ultimately,
the client. I'm a big believer in win-win relationships, the
client must be your partner, not simply a bill payer.

An Educational And Informational Resource For Legal Administrators



GLA ALA Leadership Exchange - Summer 2019

Table of Contents for the Digital Edition of GLA ALA Leadership Exchange - Summer 2019

Contents
GLA ALA Leadership Exchange - Summer 2019 - Cover1
GLA ALA Leadership Exchange - Summer 2019 - Cover2
GLA ALA Leadership Exchange - Summer 2019 - 3
GLA ALA Leadership Exchange - Summer 2019 - 4
GLA ALA Leadership Exchange - Summer 2019 - Contents
GLA ALA Leadership Exchange - Summer 2019 - 6
GLA ALA Leadership Exchange - Summer 2019 - 7
GLA ALA Leadership Exchange - Summer 2019 - 8
GLA ALA Leadership Exchange - Summer 2019 - 9
GLA ALA Leadership Exchange - Summer 2019 - 10
GLA ALA Leadership Exchange - Summer 2019 - 11
GLA ALA Leadership Exchange - Summer 2019 - 12
GLA ALA Leadership Exchange - Summer 2019 - 13
GLA ALA Leadership Exchange - Summer 2019 - 14
GLA ALA Leadership Exchange - Summer 2019 - 15
GLA ALA Leadership Exchange - Summer 2019 - 16
GLA ALA Leadership Exchange - Summer 2019 - 17
GLA ALA Leadership Exchange - Summer 2019 - 18
GLA ALA Leadership Exchange - Summer 2019 - 19
GLA ALA Leadership Exchange - Summer 2019 - 20
GLA ALA Leadership Exchange - Summer 2019 - 21
GLA ALA Leadership Exchange - Summer 2019 - 22
GLA ALA Leadership Exchange - Summer 2019 - 23
GLA ALA Leadership Exchange - Summer 2019 - 24
GLA ALA Leadership Exchange - Summer 2019 - 25
GLA ALA Leadership Exchange - Summer 2019 - 26
GLA ALA Leadership Exchange - Summer 2019 - 27
GLA ALA Leadership Exchange - Summer 2019 - 28
GLA ALA Leadership Exchange - Summer 2019 - 29
GLA ALA Leadership Exchange - Summer 2019 - 30
GLA ALA Leadership Exchange - Summer 2019 - 31
GLA ALA Leadership Exchange - Summer 2019 - 32
GLA ALA Leadership Exchange - Summer 2019 - 33
GLA ALA Leadership Exchange - Summer 2019 - 34
GLA ALA Leadership Exchange - Summer 2019 - Cover4
https://www.nxtbook.com/nxtbooks/elawmktg/leadershipexchange_fall2019
https://www.nxtbook.com/nxtbooks/elawmktg/leadershipexchange_summer2019
https://www.nxtbook.com/nxtbooks/elawmktg/leadershipexchange_winter2019
https://www.nxtbook.com/nxtbooks/elawmktg/leadershipexchange_fall2018
https://www.nxtbook.com/nxtbooks/elawmktg/leadershipexchange_springsummer2018
https://www.nxtbook.com/nxtbooks/elawmktg/leadershipexchange_fall2017
https://www.nxtbook.com/nxtbooks/elawmktg/leadershipexchange_summer2017
https://www.nxtbook.com/nxtbooks/elawmktg/leadershipexchange_spring2017
https://www.nxtbook.com/nxtbooks/elawmktg/leadershipexchange_fall2016
https://www.nxtbook.com/nxtbooks/elawmktg/leadershipexchange_summer2016
https://www.nxtbook.com/nxtbooks/elawmktg/leadershipexchange_earlysummer2016
https://www.nxtbook.com/nxtbooks/elawmktg/leadershipexchange_winter2016
https://www.nxtbook.com/nxtbooks/elawmktg/leadershipexchange_summer2015
https://www.nxtbook.com/nxtbooks/elawmktg/leadershipexchange_2015summer
https://www.nxtbook.com/nxtbooks/elawmktg/leadershipexchange_20141011
https://www.nxtbook.com/nxtbooks/elawmktg/leadershipexchange_20140809
https://www.nxtbook.com/nxtbooks/elawmktg/leadershipexchange_20140607
https://www.nxtbook.com/nxtbooks/elawmktg/leadershipexchange_20131011
https://www.nxtbook.com/nxtbooks/elawmktg/leadershipexchange_20130809
https://www.nxtbook.com/nxtbooks/elawmktg/leadershipexchange_20130607
https://www.nxtbook.com/nxtbooks/elawmktg/leadershipexchange_20130405
https://www.nxtbook.com/nxtbooks/elawmktg/leadershipexchange_20131201
https://www.nxtbook.com/nxtbooks/elawmktg/leadershipexchange_20120405
https://www.nxtbook.com/nxtbooks/elawmktg/leadershipexchange_20110809
https://www.nxtbook.com/nxtbooks/elawmktg/leadershipexchange_20111201
https://www.nxtbookmedia.com