GLA ALA Leadership Exchange - Summer 2019 - 20

20

GO LEAN continued

The above obviously goes around in a continual cycle.
It's surprising how many firm don't have live documented
processes and procedures. If you don't have Standard
Operating Procedures (SOP), then you are going to have
to start. If you don't have processes defined, how can
you evaluate and improve them?
Why is Lean particularly relevant in law firms?
This is the biggest issue - legal firms, in essence, are
simply a business, predominantly a service business and
a consulting firm. They aren't particularly special in what
they do, although some of the individuals in these firms
may be, of course. As we are aware a significant number
of law firms have been way behind the curve in innovation
and some who believe they are innovative, are not. Not
when you look at the advanced systems, processes and
structures in other sectors.
Lean is a great place to start to drive change, but the
firm's leadership must embrace the principles. You can't
delegate and forget - leadership must be responsible,
passionate and champion the reduction of waste and

continual improvement within the firm. If you aren't doing
this then your competition will be, or an entity that isn't
even a competitor right now will be. The change isn't a
threat to those who embrace change and innovation - it
is most certainly an opportunity, on a massive scale. n
Robert Rutherford, CEO of IT
Consultancy QuoStar
https://www.quostar.com/
About QuoStar
QuoStar is a rapid-growth,
privately-held business
consultancy and information
technology firm headquartered
in the United Kingdom. QuoStar delivers strategic
and technical consultancy, IT outsourcing and a
comprehensive range of enterprise-class managed cloud
services. The company's client profile encompasses a
broad range of industries and businesses with a turnover
of up to £200M in the UK and overseas.
For further comment or to speak to Robert Rutherford,
please contact
Beth Price
Marketing Manager
QuoStar
Beth.price@quostar.com

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GLA ALA Leadership Exchange I Summer 2019


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GLA ALA Leadership Exchange - Summer 2019

Table of Contents for the Digital Edition of GLA ALA Leadership Exchange - Summer 2019

Contents
GLA ALA Leadership Exchange - Summer 2019 - Cover1
GLA ALA Leadership Exchange - Summer 2019 - Cover2
GLA ALA Leadership Exchange - Summer 2019 - 3
GLA ALA Leadership Exchange - Summer 2019 - 4
GLA ALA Leadership Exchange - Summer 2019 - Contents
GLA ALA Leadership Exchange - Summer 2019 - 6
GLA ALA Leadership Exchange - Summer 2019 - 7
GLA ALA Leadership Exchange - Summer 2019 - 8
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GLA ALA Leadership Exchange - Summer 2019 - 30
GLA ALA Leadership Exchange - Summer 2019 - 31
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GLA ALA Leadership Exchange - Summer 2019 - 33
GLA ALA Leadership Exchange - Summer 2019 - 34
GLA ALA Leadership Exchange - Summer 2019 - Cover4
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