GLA ALA Leadership Exchange - Summer 2019 - 29

29

way that we work to improve productivity, align with our
lifestyles (think of the mobile revolution), etc. Therefore,
technology should be in a constant state of evolution.
Despite this, many solutions on the market today have
not rolled out any meaningful changes since they were
launched and have no meaningful plans to improve
their product. This is the most blatant disregard for their
customers.
Solution: Hold your vendor accountable for
innovating to meet the needs of your users. Everyone
wants and says they innovate, however, that
doesn't mean it is really happening.
What positive change are
they creating? Does it
really work and at what
cost? Take a look
at your vendor's
roadmap, their
ability to deliver
and how soon you
can get those
innovations in
your hands.
The roadmap
should contain
an aggressive
schedule with
meaningful
improvements
connected to the needs
of your firm.
#4: Leaving your firm with massive
security vulnerabilities.
Today's legacy software solutions contain several
security vulnerabilities, due to storing data on devices,
replicating data in many places, and other security
concerns. Knowing that law firms are lucrative targets
for cybercriminals, many clients are increasing scrutiny
of firms' security practices through Outside Counsel
Guidelines.

one, following the advanced security standards.
Avoid "frankenstein technology" that needs to be
constantly patched in an attempt to adhere to the
ever-changing security threats.
#5: Lack of compliance with client rules.
The last decade has been transformative for law firms
due to clients putting more pressure on compliance
and cost reduction. Long gone are the days that paper
bills are presented and paid without scrutiny. With
over 80% of medium to large legal
departments implementing ebilling
and legal expense management
solutions, law firms are
expected to comply
with their guidelines or
otherwise be subject to
reductions and writeoffs.
Don't dismiss
reductions and
rejections as a
"cost of doing
business" due
to the firm's time
and resources. You
did the work, and you
should be paid for it.
Solution: Time, as
it is entered, should
immediately comply with
any client guidelines. Choose a
solution that allows you to comply
at the point of time entry and can help
your firm to embrace and manage outside counsel
guidelines.
Choosing a time entry solution for your firm is an
important decision that is directly tied to revenue.
Therefore, it is important to evaluate whether your current
solution truly meets the needs of your firm today and if it
will continue to evolve to meet tomorrow's demands. n

Solution: Work with a vendor that is committed
to developing solutions that are secure from day

An Educational And Informational Resource For Legal Administrators



GLA ALA Leadership Exchange - Summer 2019

Table of Contents for the Digital Edition of GLA ALA Leadership Exchange - Summer 2019

Contents
GLA ALA Leadership Exchange - Summer 2019 - Cover1
GLA ALA Leadership Exchange - Summer 2019 - Cover2
GLA ALA Leadership Exchange - Summer 2019 - 3
GLA ALA Leadership Exchange - Summer 2019 - 4
GLA ALA Leadership Exchange - Summer 2019 - Contents
GLA ALA Leadership Exchange - Summer 2019 - 6
GLA ALA Leadership Exchange - Summer 2019 - 7
GLA ALA Leadership Exchange - Summer 2019 - 8
GLA ALA Leadership Exchange - Summer 2019 - 9
GLA ALA Leadership Exchange - Summer 2019 - 10
GLA ALA Leadership Exchange - Summer 2019 - 11
GLA ALA Leadership Exchange - Summer 2019 - 12
GLA ALA Leadership Exchange - Summer 2019 - 13
GLA ALA Leadership Exchange - Summer 2019 - 14
GLA ALA Leadership Exchange - Summer 2019 - 15
GLA ALA Leadership Exchange - Summer 2019 - 16
GLA ALA Leadership Exchange - Summer 2019 - 17
GLA ALA Leadership Exchange - Summer 2019 - 18
GLA ALA Leadership Exchange - Summer 2019 - 19
GLA ALA Leadership Exchange - Summer 2019 - 20
GLA ALA Leadership Exchange - Summer 2019 - 21
GLA ALA Leadership Exchange - Summer 2019 - 22
GLA ALA Leadership Exchange - Summer 2019 - 23
GLA ALA Leadership Exchange - Summer 2019 - 24
GLA ALA Leadership Exchange - Summer 2019 - 25
GLA ALA Leadership Exchange - Summer 2019 - 26
GLA ALA Leadership Exchange - Summer 2019 - 27
GLA ALA Leadership Exchange - Summer 2019 - 28
GLA ALA Leadership Exchange - Summer 2019 - 29
GLA ALA Leadership Exchange - Summer 2019 - 30
GLA ALA Leadership Exchange - Summer 2019 - 31
GLA ALA Leadership Exchange - Summer 2019 - 32
GLA ALA Leadership Exchange - Summer 2019 - 33
GLA ALA Leadership Exchange - Summer 2019 - 34
GLA ALA Leadership Exchange - Summer 2019 - Cover4
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