Focus Magazine - Fall 2012 - 24
FEATURESTORY
Next Generation Performance Support
I By Michelle A. Youngers here was a time when people actually knew everything they needed to know to perform their job. is is di cult to comprehend and relate to today’s work environment where people are continually being asked to assimilate new information and learn at the same pace of change. e industry we work in has an information pool that is expanding at a rapid speed; this pace of information growth, along with the complexity of new information, places unique demands on the individual work requirements of the professionals we train. Yes, training seems to be continuous, starting with foundational training and further layers of new product information, new competitor product information, payer landscapes, business segments, and more. It is simply unreasonable to expect individuals today (even well-trained individuals) to store in their inner knowledge-base all they need to know to do their job well!
T
It is simply unreasonable to expect individuals today to store in
their inner knowledge-base all they need to know to do their job well
What is required to ensure ongoing e ective performance? A primary driver is the ability to provide learners with intuitive access to the right information at the moment that it needs to be applied. Known as performance support (PS), a new paradigm of on-demand access to critical knowledge is essential. An e ective PS strategy needs to include serving up access to the right information (content) in the right form at the right time. e right information for on-demand learning needs to be targeted and relevant. A PS strategy should be as interactive as possible in order to engage the user and support the necessity that the knowledge be easily assimilated at the moment of need. e advantage that most organizations have for e ectively implementing a PS strategy is the recent rapid adoption of iPad or similar mobile devices. mLearning and mSupport are necessary to sustain key components of performance
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FOCUS | FALL 2012 | www.spbt.org
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Focus Magazine - Fall 2012
Table of Contents for the Digital Edition of Focus Magazine - Fall 2012
Focus Magazine - Fall 2012
From the President: Career Development and YOUR Life
Table of Contents
Table of Contents
Guest Editor: Integrating Motivation with Training
What Aristotle Might Tell Today's Trainers
In Memoriam: SPBT Founder Sal Barilla
Depomed: Training, Technology & Transformation
The Changing Profile of the Successful Sales Rep
Next Generation Performance Support
Social Learning: How to Tap Its Potential
Selling Beyond the Clinical Message
Balanced Change: An M.G.R. / L.D.R. Approach
Integrating Compliance to Drive Confidence and Results
Moving High-Stakes Training Out of the Classroom
Virtual How: Compliance Training
Company News
People News
Ad Index
Focus Contacts
5 Questions with Karl Kapp
Focus Magazine - Fall 2012 - Focus Magazine - Fall 2012
Focus Magazine - Fall 2012 - Cover2
Focus Magazine - Fall 2012 - 3
Focus Magazine - Fall 2012 - 4
Focus Magazine - Fall 2012 - From the President: Career Development and YOUR Life
Focus Magazine - Fall 2012 - 6
Focus Magazine - Fall 2012 - Table of Contents
Focus Magazine - Fall 2012 - 8
Focus Magazine - Fall 2012 - Table of Contents
Focus Magazine - Fall 2012 - 10
Focus Magazine - Fall 2012 - Guest Editor: Integrating Motivation with Training
Focus Magazine - Fall 2012 - 12
Focus Magazine - Fall 2012 - What Aristotle Might Tell Today's Trainers
Focus Magazine - Fall 2012 - 14
Focus Magazine - Fall 2012 - In Memoriam: SPBT Founder Sal Barilla
Focus Magazine - Fall 2012 - Depomed: Training, Technology & Transformation
Focus Magazine - Fall 2012 - 17
Focus Magazine - Fall 2012 - 18
Focus Magazine - Fall 2012 - 19
Focus Magazine - Fall 2012 - 20
Focus Magazine - Fall 2012 - 21
Focus Magazine - Fall 2012 - The Changing Profile of the Successful Sales Rep
Focus Magazine - Fall 2012 - 23
Focus Magazine - Fall 2012 - Next Generation Performance Support
Focus Magazine - Fall 2012 - 25
Focus Magazine - Fall 2012 - 26
Focus Magazine - Fall 2012 - Social Learning: How to Tap Its Potential
Focus Magazine - Fall 2012 - 28
Focus Magazine - Fall 2012 - 29
Focus Magazine - Fall 2012 - Selling Beyond the Clinical Message
Focus Magazine - Fall 2012 - 31
Focus Magazine - Fall 2012 - 32
Focus Magazine - Fall 2012 - Balanced Change: An M.G.R. / L.D.R. Approach
Focus Magazine - Fall 2012 - Integrating Compliance to Drive Confidence and Results
Focus Magazine - Fall 2012 - Moving High-Stakes Training Out of the Classroom
Focus Magazine - Fall 2012 - Virtual How: Compliance Training
Focus Magazine - Fall 2012 - 37
Focus Magazine - Fall 2012 - Company News
Focus Magazine - Fall 2012 - People News
Focus Magazine - Fall 2012 - Ad Index
Focus Magazine - Fall 2012 - Focus Contacts
Focus Magazine - Fall 2012 - 5 Questions with Karl Kapp
Focus Magazine - Fall 2012 - 43
Focus Magazine - Fall 2012 - Cover4
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