Focus - Summer 2012 - 41

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• To contribute letters or articles to Focus, please contact Editor Tim Sosbe via email at  • To advertise in Focus or exhibit at the Annual Conference, please contact Advertising Director Gregg Haunroth at (608) 562-6569 or via email at  • For reprints of articles in Focus, contact Gregg Haunroth at (608) 562-6569 or via email at  • SPBT Business Office 4423 Pheasant Ridge Road Suite 100 Roanoke, VA 24014-5274 (540) 725-3859, (540) 989-7482 fax

OFFICIAL MAGAZINE OF THE SOCIETY OF PHARMACEUTICAL AND BIOTECH TRAINERS

EDITOR:TIM SOSBE

PUBLISHER: GREGG HAUNROTH

DESIGNER: KIMBERLY HALL

FOCUS EDITORIAL BOARD KEVIN R. GLOVER, M.S., M.ED. Vice President, Communications, Clinical Education & Training, B. Braun Medical MICHELLE FLEWELL, Senior Director, Strategy & Solutions, Informa Training Partners ANDY GUNNING, Vice President, ETSI RAYNA HERMAN, Principal and Practice Leader, Health Strategies Group BOB HOLLIDAY, Director, Product Training &, Curriculum Development, Prescription Medicines Training & Development, Boehringer Ingelheim MARIE MICKEY, E.D.D., Principal, The Avery Group LAURA MONTOCCHIO, President and Founder, You Make the Call! JOHN NASSER, Senior Director, Global Commercial Operations, Training and Development, Amgen STEVEN J. RAUSCHKOLB, The Crisfield Group DEBI LIMONES, Director, Commercial Education, Roche Diagnostics

SPBT TEAM KEVIN KRUSE Executive Director (540) 725-3859  GREGG HAUNROTH Director, Advertising (608)562-6569, (608)562-6570 fax  CHRISTINE GAUDET Director, Events (215) 357-1077  SCOTT SAUVE, RPH Director, Member Services (603) 292-5384  MIKI ST. CLAIR Manager, Business Services (540)725-3859  KRISTEN BRILL Director, Communications (203) 292-8221 

Editorial material: Manuscripts and correspondence should be sent to the Editor, Tim Sosbe, (919) 653-4988, . The opinions expressed by authors contributing to this magazine do not necessarily reflect the opinions of SPBT or the companies with which the authors are affiliated. The Society accepts no responsibility for the opinions expressed by contributors to the magazine. Advertisers: Contact Gregg Haunroth at (608) 562-6569. Deadline for advertisement orders: Editorial & Issue Ad Orders Art Due Fall 2012 Winter 2013 Spring 2013 Summer 2013 Aug. 27, 2012 Nov. 26, 2012 Feb. 25, 2013 May 28, 2013 Sept. 3, 2012 Dec. 3, 2012 March 3, 2013 June 4, 2013

SPBT OFFICERS AND DIRECTORS PRESIDENT: CAROL WELLS, Senior Director, Commercial Training & Development, Genentech IMMEDIATE PAST PRESIDENT: MIKE CAPALDI, Associate Vice President, Civic Action & Social Networking, Sanofi VICE PRESIDENTS: TIM KERN, Vice President, Training, U.S. Commercial Operations, Pfizer JIM TRUNICK, Senior Director, Corporate Training and Development, Allergan TREASURER: JOHN SJOVALL, Senior Director, Sales Training & Development, Daiichi Sankyo SECRETARY: SUE CLARK TAYLOR, Director, Sales Training & Professional Development, Merck & Company Focus Magazine is printed in the U.S.A. on Recycled Papers containing at least 10% Post-Consumer Fiber. Additionally, The Pulp Bleaching Process is Elemental Chlorine Free (ECF) and utilizes Ozone Bleaching and Oxygen Delignification Processes. The inks used in the Printing Process contain both Linseed and Soy Based Oils, Both of which are Biological Vegetable Oils extracted from Renewable Agricultural Sources.

DIRECTORS AT LARGE DAWN BREHM, Marketing, Bioventus JOHN CONSTANTINE, Executive Director, Merck Polytechnic Institute, Merck & Company KEVIN R. GLOVER, M.S., M.ED., Vice President, Communications, Clinical Education & Training, B. Braun Medical DENNIS MERLO, Vice President, Sales Operations and Training, Purdue Pharma MARK OSBORNE, Executive Director, Sales Training & Development, Novartis Oncology JENNIFER ZINN, Vice President, Commercial Education, Roche Diagnostics

Copyright ©2012 The Society of Pharmaceutical and Biotech Trainers. All rights reserved, worldwide. 

FOCUS | SUMMER 2012 | www.spbt.org

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Focus - Summer 2012

Table of Contents for the Digital Edition of Focus - Summer 2012

Focus - Summer 2012
From the President: How to Build Your Network
Table of Contents
Table of Contents
Guest Editor: The Evolution of Digital Training
Protecting Your Class from Naysayers
2012 SPBT Industry Landscape Study: Trends, Technology & Training
The Lost ROI from Poor Coaching Practices
Getting the Attention You Deserve
Training that Doesn't Break the Bank
Effective Product Launches on Short Timelines
Leadership Secrets from Pharma Legends
Don't Overlook NPs/PAs in Sales Training
The Case for Continuous Learning
Virtual How
Company News
People News
Ad Index
Focus Contacts
5 Questions with…Julie Clow
Focus - Summer 2012 - Focus - Summer 2012
Focus - Summer 2012 - Cover2
Focus - Summer 2012 - 3
Focus - Summer 2012 - 4
Focus - Summer 2012 - 5
Focus - Summer 2012 - 6
Focus - Summer 2012 - From the President: How to Build Your Network
Focus - Summer 2012 - 8
Focus - Summer 2012 - Table of Contents
Focus - Summer 2012 - 10
Focus - Summer 2012 - Table of Contents
Focus - Summer 2012 - 12
Focus - Summer 2012 - Guest Editor: The Evolution of Digital Training
Focus - Summer 2012 - 14
Focus - Summer 2012 - Protecting Your Class from Naysayers
Focus - Summer 2012 - 2012 SPBT Industry Landscape Study: Trends, Technology & Training
Focus - Summer 2012 - 17
Focus - Summer 2012 - 18
Focus - Summer 2012 - 19
Focus - Summer 2012 - 20
Focus - Summer 2012 - 21
Focus - Summer 2012 - 22
Focus - Summer 2012 - 23
Focus - Summer 2012 - The Lost ROI from Poor Coaching Practices
Focus - Summer 2012 - 25
Focus - Summer 2012 - Getting the Attention You Deserve
Focus - Summer 2012 - 27
Focus - Summer 2012 - 28
Focus - Summer 2012 - Training that Doesn't Break the Bank
Focus - Summer 2012 - 30
Focus - Summer 2012 - 31
Focus - Summer 2012 - Effective Product Launches on Short Timelines
Focus - Summer 2012 - 33
Focus - Summer 2012 - Leadership Secrets from Pharma Legends
Focus - Summer 2012 - Don't Overlook NPs/PAs in Sales Training
Focus - Summer 2012 - The Case for Continuous Learning
Focus - Summer 2012 - Virtual How
Focus - Summer 2012 - Company News
Focus - Summer 2012 - People News
Focus - Summer 2012 - Ad Index
Focus - Summer 2012 - Focus Contacts
Focus - Summer 2012 - 5 Questions with…Julie Clow
Focus - Summer 2012 - Cover3
Focus - Summer 2012 - Cover4
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