Four Star 2023 Plants & Programs - 231

Grower Terms & Conditions
Four Star warrants to purchaser that our products shall conform to the
description and that the plant material will be viable when received.
Our liability is limited in amount to the purchase price of the plant
material on which the claim is made, whether arising from negligence
or any other cause. We shall not be liable for any consequential or
incidental damages to the purchaser or any other person. Please see
the back of our acknowledgements, shippers and invoices for further
details. All varieties are subject to availability. All Proven Winners®
varieties in custom combinations must be identified with a stake tag.
All growing must be for the sole purpose of producing Finished
Plants from Proven Winners plant material. Four Star defines
Finished Plants as plants that have reached a size and appearance
appropriate for retail sale. This is further defined as a finished plant
sold in a branded container size of 4 inches in diameter or larger,
or as a finished plant sold in a large multi plant finished basket or
combination planter. The only exception is Proven Accents®
, which
may be grown in a branded container size of 3.5 inches or larger.
Customer may not resell or redistribute Products in the original form
as received from Proven Winners. The term " redistribute " as used
herein shall mean the act of transferring, selling, delivering to, or
otherwise accommodating parties other than the Customer shown
in the " ship to " portion of the written bill of lading.
Refer to the Grower Agreement policy for additional terms and
conditions; a copy may be requested via mail@pwfourstar.com.
Grower Claims Policy
We are confident that all plant material will reach each customer in
excellent condition, but there will be times when an issue may arise
where credit or replacements would be requested. We encourage
customers to contact Four Star as soon as possible for any plant
challenges or questions and notify their broker of any potential claims.
11. Claims due to quality or shortages must be reported to Four Star
within 7 days of delivery. Final numbers must be reported to Four
Star by the broker within 30 days of preliminary notification. Claims
will be closed if final numbers are not received from the broker
within the 30-day time frame.
12. Shipping related issues must be reported within 24 hours of delivery.
Final numbers must be reported to Four Star by the broker within 30
days of preliminary notification. Claims will be closed if final numbers
are not received from the broker within the 30-day time frame.
13. Four Star reserves the right to have shipments returned if
deemed necessary. We advise that the customer does not discard
plants, tags or shipping boxes until notifying Four Star. In certain
circumstances, we may require tags to be returned when settling
a claim. (If necessary, we will make arrangements with our carrier
to pick up the product. We will need contact information and
hours that our carrier can pick up at the customer's location.)
Overpack, by variety, should be factored into count totals
when reporting claim numbers. Note: If a customer is receiving
replacement product, there may be an opportunity to add
additional trays since we will be sending an 8-count box.
14. Photographs are required for claims and help expedite the
process. To clearly represent the claim amount, please include
photographs of: an overview of the issue, the tray label(s), a
closeup of the claim issues, and photos of boxing (if related).
15. Replacements may be requested but Four Star will determine if
replacements are warranted based on existing credit policies and
procedures. Due to the possibility of credit denial, we recommend
broker/salespeople do not directly book replacement orders. If
placed, they must clearly state replacement order and refer to the
original Four Star order number. If placed without our approval,
you will be responsible for all costs if your credit is denied.
Replacement orders are sent without tags in most cases.
16. Upon shipping replacement orders, liner cost, freight costs and
LMT will be charged. If your credit is approved, we will credit the
liner, freight and LMT for the affected product for the original
order on the credit invoice.
17. Failure to follow these steps may void a credit claim.
Grower Guaranteed Freight Delivery
Four Star offers self insurance on all orders shipped. We will honor
any reasonable claims for damages due to extreme weather or
mishandling by the freight companies. Do not discard plants before
contacting Four Star's customer service department. Please provide
us with your broker company, order number and accurate numbers
of your loss, and we will do our best to replace these items or issue
a credit if replacements are unavailable. This service is available on
pre-paid shipments only. Four Star does not accept any third party
shipments. While Four Star traditionally has not instituted a fuel
surcharge, we do reserve the right to pass one along if fuel prices
become abnormally high.
Grower Order Policy
Any order cancelled or reduced within the crop's specific crop time
plus two weeks will be billed to the broker/customer. Please contact
Four Star if you have questions. Caladium, Calla and URC orders,
changes and cancellations must be received by Monday, three weeks
prior to the ship date. Caladiums and Calla are tropical plants and
require warmer weather to ship safely. You may experience delays in
shipment based on weather conditions.
On claims reported for broker/salesman error, we will only issue credit
if the broker/salesman sells or we can sell the product after our current
inventory is depleted. If not sold, we will bill the broker.
PW branded containers are required for all Proven Winners varieties
including: annuals, perennials, shrubs, Proven Harvest®
, Proven
Accents, Proven Accents Tip Cutting Program, URC varieties, and
bulbs (Caladiums and Calla). Find Complete Package terms beginning
on page 214.
Early Order Discount
If the original E.O.D. liner order decreases or increases more than
10% after November 1, the discount on the entire order may be
forfeited and full pricing will be applied.
*The information in this guide is subject to change without notice. Please contact us at 734-654-6420 or mail@pwfourstar.com if you have questions.
pwfourstar.com
231

http://www.pwfourstar.com

Four Star 2023 Plants & Programs

Table of Contents for the Digital Edition of Four Star 2023 Plants & Programs