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Tuesday Morning & Afternoon Half Day Seminars
C3 Results Group Sponsor of Dental Boot Kamp
Morning Session CLOSING THE BACK DOOR: STOP CANCELLATIONS, RETAIN YOUR BEST PATIENTS AND BANISH “MADDENING” MONDAYS Suzanne Black, M.A. Austin, TX 9:00 - 12:00 Course 5220 Recommended for: 3 CEUs $130.00 D H A R S Afternoon Session WORDS THAT WORK: INCREASE CASE ACCEPTANCE THROUGH CARE CONVERSATIONS VS. TREATMENT PRESENTATIONS Founder & Coach, C3 Results 2:00 - 5:00 Course 5230 Recommended for: 3 CEUs $130.00 D H A R S

Are you working to bring patients in the front door, only to have them slip through the cracks and leave through your backdoor? Are you ready to stop the sieve effect? In this new and unique seminar your entire team learns the strategies and communication systems to reduce cancellations and stay connected with your patients. Don’t miss this opportunity to develop a team protocol for responding to and preventing the biggest headache in dentistry! Learn: • communication skills to start patients off on the right foot • retention strategies for your best patients • strategies to minimize cancellations and late arrivals • to change Mondays from bleak to bright • to train your patients to use new confirmation technologies • to implement the 22 Touch System to stay connected with your patients Presiding: Anne C. Kossowan, D.D.S., New York, NY Past President, Midtown Dental Society SOCIAL MEDIA AND YOUR PRACTICE: HOW TO CREATE AND MAINTAIN YOUR ONLINE PRESENCE Andrew D. Frangella, D.D.S. New York, NY Private Practice 2:00 - 5:00 3 CEUs Course 5240 $95.00 Recommended For: D H A R L S A guideline of how to create a social media campaign that provides a professional bridge between you and your patients is demonstrated. Many people in their 20’s to early 40’s demographic rely on “Internet word of mouth.” The clinician shows you how to create a successful internet campaign to help address this population. A hands-on demonstration of how to access and utilize various social media outlets such as Twitter, Facebook, Pinterest, LinkedIn, blogging, etc. are shown. The clinician also discusses how to create and develop content, as well as maintenance and development of your practice’s online presence. Learn: • the benefits of utilizing social media • how to create a social media campaign and integrate it with your practice • how to use and manage various outlets such as Twitter, LinkedIn, Facebook, Pinterest, blogging, etc. • how to create and use appropriate content Presiding: John S. McIntyre, D.M.D., Brooklyn, NY Past General Chairman, Greater New York Dental Meeting This program is repeated Monday afternoon, see page 89 and Wednesday afternoon, see page 138.

Patients are savvy. To serve people at the highest level we must build relationships and trust. Some approaches work; some don’t. In this new and unique seminar, learn practice conversational approaches that build trust and create a strong patient bond resulting in higher case acceptance. Learn: • the secrets to compelling patient conversations • to present a cohesive message from the web to personal conversations • to match the care conversation to the patient’s goals • to shift the focus to patients first • to create a conversation documentation process to keep the whole team connected to the patient

Presiding: Jay I Glat, D.D.S., White Plains, NY Past General Chairman, Greater New York Dental Meeting Sponsored by

Stay Social with Us! Greater New York Dental Meeting Tuesday, November 27
D Dentists H Hygienists A Assistants R L S G Spouse Administrative Staff Lab Technicians Students

See application on page 10 for ticket purchase.

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