GRAND Magazine - March/April 2019 - 13
tech talk
Technology assistance:
helpful or bias?
BY DEANNA SHOSS
I
asked a male-millennial-something to take a picture of me at a recent
event. I was merely closing another app before opening the camera
when he started giving multiple instructions, reaching over to tap
things, and telling me which buttons to push as though it were my first
time holding such a 'newfangled doohickey.'
"Thank you for explaining to me how to use the phone I've had
for four years," I said to him, a little sarcastically. "I have no idea how I
was using it all this time leading up to this moment when you told me
how."
And then, not even 24 hours later, I was on a bus with the same
group having a chat, when ANOTHER young millennial/borderline-iGen male reached over and grabbed my phone to show me how
to do something on it.
"Seriously? What the hell!" I shouted, outraged by this second
offense.
"
"
They think I'm an old lady who doesn't
know how to use technology.
That might sound like a harsh reaction, but I'm sure it was fueled by
a sensitivity opened during the first incident. Was I detecting a pattern? My conclusion: They are doing this because of age bias. They
think I'm an old lady who doesn't know how to use technology. After
all, there was a 25+ year age difference between us.
13 GRAND
MARCH APRIL 2019
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GRAND Magazine - March/April 2019
Table of Contents for the Digital Edition of GRAND Magazine - March/April 2019
Contents
GRAND Magazine - March/April 2019 - 1
GRAND Magazine - March/April 2019 - 2
GRAND Magazine - March/April 2019 - 3
GRAND Magazine - March/April 2019 - Contents
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