| Business Trends How are companies putting themselves at risk? According to the 2021 Operational Risk Management Survey, corporate executives' preoccupation with cost optimization consequently had a negative impact on their companies' business resilience and agility during the COVID pandemic. This also puts their companies at a higher operational risk during a future crisis. This month's Business Trends provides an executive summary of the 2021 Operational Risk Management Survey and the primary takeaways from the industry report. Photo: Five refineries in one. The integrated refining system is comprised of five interconnected refineries that operate as if it were one. Photo courtesy of Repsol.