Hospitality Design - December 2015 - 48

perspectives

sketchbook

josie
robertson
surgery
center
> The patient is at the forefront of Memorial SloanKettering Cancer Center's (MSKCC) vision for its Josie
Robertson Surgery Center. Located on Manhattan's Upper
East Side, the forthcoming innovative facility rethinks the
status quo to better serve patients and give families the
experiences they deserve. "The minute they arrive at the
door, it is their destination," says Suzen Heeley, executive
director of design and construction for MSKCC.
With that in mind, along with Perkins Eastman,
MSKCC enlisted locally based ICRAVE to bring its
well-honed hospitality sensibilities to its first healthcare
project. "Drawing inspiration from our background of
creating user-centric experiences, we explored a variety
of ways to make the welcoming process more seamless,"
says ICRAVE founder and CEO Lionel Ohayon. For
example, the transactional waiting room is no more,
with a reimagined check-in station off the elevators.
"MSKCC staff will come directly to patients seated in the
arrival zone, pull out an ottoman placed under the coffee
table, and complete check-in on a tablet, face-to-face," he
explains, creating a space for patients and caregivers to be
comfortable and prepare for surgery or treatment.
In waiting zones, patients will have control over room
temperature, music, and even lighting. Floor-to-ceiling
windows in recovery rooms and bathrooms offer views of
the East River and the 59th Street Bridge, and the artwork
is selected with the recovery process in mind.
Additional zones on the third and pre- and postoperative floors are intended for caregivers specifically.
A reworking of the "waiting area" concept, spaces feature
flexible workstations, activity tables, reading libraries,
healthy dining options, and even curated retail outlets.
The same goes for the staff floor (the 14th), boasting a
social hub with breakout spaces, a communal kitchen,
and a market café. "We ultimately wanted to build
an environment where caregivers and staff can feel
recharged and ready to positively interact with the
patient," notes Ohayon. "By creating spaces to do and
learn rather than wait, we've allowed their time to be
more meaningful and enriched."

048

December 2015 hospitalitydesign.com


http://www.hospitalitydesign.com

Hospitality Design - December 2015

Table of Contents for the Digital Edition of Hospitality Design - December 2015

Hospitality Design - December 2015
Contents
Online TOC
From the Editor
Behind the Design
People
People
Perspectives
Sketchbook
Sustainable Studio: Six Senses Douro Valley
5 Questions for Lee Schrager
Products
Profile: Marcel Wanders
Trends: Technology
Bedding
Lighting
Carpet
Edge of Creativity
Projects
The Cape, a Thompson Hotel
The Old Clare Hotel
Habitual
Ad Index
Back Space
Hospitality Design - December 2015 - Intro
Hospitality Design - December 2015 - Hospitality Design - December 2015
Hospitality Design - December 2015 - Cover2
Hospitality Design - December 2015 - 1
Hospitality Design - December 2015 - 2
Hospitality Design - December 2015 - 3
Hospitality Design - December 2015 - 4
Hospitality Design - December 2015 - 5
Hospitality Design - December 2015 - 6
Hospitality Design - December 2015 - 7
Hospitality Design - December 2015 - 8
Hospitality Design - December 2015 - 9
Hospitality Design - December 2015 - 10
Hospitality Design - December 2015 - Contents
Hospitality Design - December 2015 - 12
Hospitality Design - December 2015 - 13
Hospitality Design - December 2015 - 14
Hospitality Design - December 2015 - 15
Hospitality Design - December 2015 - 16
Hospitality Design - December 2015 - Online TOC
Hospitality Design - December 2015 - 18
Hospitality Design - December 2015 - 19
Hospitality Design - December 2015 - 20
Hospitality Design - December 2015 - 21
Hospitality Design - December 2015 - 22
Hospitality Design - December 2015 - 23
Hospitality Design - December 2015 - From the Editor
Hospitality Design - December 2015 - 25
Hospitality Design - December 2015 - 26
Hospitality Design - December 2015 - 27
Hospitality Design - December 2015 - 28
Hospitality Design - December 2015 - 29
Hospitality Design - December 2015 - Behind the Design
Hospitality Design - December 2015 - 31
Hospitality Design - December 2015 - People
Hospitality Design - December 2015 - 33
Hospitality Design - December 2015 - 34
Hospitality Design - December 2015 - 35
Hospitality Design - December 2015 - People
Hospitality Design - December 2015 - 37
Hospitality Design - December 2015 - 38
Hospitality Design - December 2015 - 39
Hospitality Design - December 2015 - 40
Hospitality Design - December 2015 - Perspectives
Hospitality Design - December 2015 - 42
Hospitality Design - December 2015 - Sketchbook
Hospitality Design - December 2015 - 44
Hospitality Design - December 2015 - 45
Hospitality Design - December 2015 - 46
Hospitality Design - December 2015 - 47
Hospitality Design - December 2015 - 48
Hospitality Design - December 2015 - 49
Hospitality Design - December 2015 - 50
Hospitality Design - December 2015 - 51
Hospitality Design - December 2015 - 52
Hospitality Design - December 2015 - Sustainable Studio: Six Senses Douro Valley
Hospitality Design - December 2015 - 54
Hospitality Design - December 2015 - 55
Hospitality Design - December 2015 - 5 Questions for Lee Schrager
Hospitality Design - December 2015 - 57
Hospitality Design - December 2015 - 58
Hospitality Design - December 2015 - Products
Hospitality Design - December 2015 - 60
Hospitality Design - December 2015 - Profile: Marcel Wanders
Hospitality Design - December 2015 - 62
Hospitality Design - December 2015 - Trends: Technology
Hospitality Design - December 2015 - 64
Hospitality Design - December 2015 - Bedding
Hospitality Design - December 2015 - 66
Hospitality Design - December 2015 - 67
Hospitality Design - December 2015 - 68
Hospitality Design - December 2015 - Lighting
Hospitality Design - December 2015 - 70
Hospitality Design - December 2015 - 71
Hospitality Design - December 2015 - 72
Hospitality Design - December 2015 - 73
Hospitality Design - December 2015 - 74
Hospitality Design - December 2015 - Carpet
Hospitality Design - December 2015 - 76
Hospitality Design - December 2015 - 77
Hospitality Design - December 2015 - 78
Hospitality Design - December 2015 - 79
Hospitality Design - December 2015 - 80
Hospitality Design - December 2015 - Edge of Creativity
Hospitality Design - December 2015 - 82
Hospitality Design - December 2015 - 83
Hospitality Design - December 2015 - 84
Hospitality Design - December 2015 - 85
Hospitality Design - December 2015 - 86
Hospitality Design - December 2015 - 87
Hospitality Design - December 2015 - 88
Hospitality Design - December 2015 - 89
Hospitality Design - December 2015 - 90
Hospitality Design - December 2015 - 91
Hospitality Design - December 2015 - 92
Hospitality Design - December 2015 - 93
Hospitality Design - December 2015 - 94
Hospitality Design - December 2015 - 95
Hospitality Design - December 2015 - 96
Hospitality Design - December 2015 - 97
Hospitality Design - December 2015 - 98
Hospitality Design - December 2015 - Projects
Hospitality Design - December 2015 - The Cape, a Thompson Hotel
Hospitality Design - December 2015 - 101
Hospitality Design - December 2015 - 102
Hospitality Design - December 2015 - 103
Hospitality Design - December 2015 - 104
Hospitality Design - December 2015 - 105
Hospitality Design - December 2015 - The Old Clare Hotel
Hospitality Design - December 2015 - 107
Hospitality Design - December 2015 - 108
Hospitality Design - December 2015 - 109
Hospitality Design - December 2015 - 110
Hospitality Design - December 2015 - 111
Hospitality Design - December 2015 - Habitual
Hospitality Design - December 2015 - 113
Hospitality Design - December 2015 - 114
Hospitality Design - December 2015 - 115
Hospitality Design - December 2015 - 116
Hospitality Design - December 2015 - 117
Hospitality Design - December 2015 - 118
Hospitality Design - December 2015 - Ad Index
Hospitality Design - December 2015 - Back Space
Hospitality Design - December 2015 - Cover3
Hospitality Design - December 2015 - Cover4
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