Hospitality Design - September 2019 - 100

beyond hospitality urban planning

A living room in a Kō'ula residence employs a
soft, neutral palette, shown in a rendering

the most welcoming living room." Expanding on that notion, he now
aims to establish "customer intimacy experiences" at HHC by working
with colleagues across the country to create "incredible social spaces"
designed to elicit a distinct "emotional attachment."

People-First Approach

Since Slosser started working in hospitality in the 1980s, he has noticed
considerable amounts of consolidation within the industry. Though
that approach may yield large financial gains and efficiency for brands,
he says it must not come at the cost of "exceptional personal customer
service." While he embraces technology and its role in making a
hassle-free experience, he wants guests to leave his hotels and be so
impressed by their interactions with staff that they can't wait to return.
All customers should be "treated with the utmost respect, in a way that's
not ostentatious, but real," he says. "When both staff and guests feel
inspired, the hotel becomes a desirable part of the community. "

100

September 2019 hospitalitydesign.com

Community Hubs

Customers have shifted their focus from a traditional mall to a more
lifestyle-oriented setting, starring shops that are integrated into an open,
walkable environment and buoyed by top-notch F&B spots and cultural
performances. When Slosser and his team began revitalizing New York's
Seaport District, he relocated from Texas and spent 18 months in the city,
helping craft the openings and operations of the district's various hospitalityrelated businesses, including a collection of new or forthcoming restaurants
and bars from chefs like Jean-Georges Vongerichten, Andrew Carmellini,
David Chang, and Helene Henderson. They join ESPN's new broadcast
studios, the sole U.S. outpost of Carla Sozzani's Milan-bred concept store
10 Corso Como, and rooftop hangout Pier 17. "We have the opportunity as
a company to plan, build, and nurture small cities from the ground up," he
says. "That is a big differentiator for us as we aim to create reference points
in the cultural landscape of our communities-places that serve as a central
gathering space where people can eat, play, live, connect, and enjoy."



http://www.hospitalitydesign.com

Hospitality Design - September 2019

Table of Contents for the Digital Edition of Hospitality Design - September 2019

Hospitality Design - September 2019
Contents
from the editor
behind the design
people: nextgen
people: cityscene: london
sketchbook
interview: influencers
trends: office design
inspiration: artpark9
5 questions for chung-man tam
designer profile: alan strack
art
leather
bath
lighting
beyond hospitality
patrik schumacher
li xiang
michael slosser
margot krasojevic
alda ly
david mccarthy
lumi tan
michael szivos
Projects
solaz los cabos
equinox hudson yards
horizon neighborhood
ad index
back space: michael bolognino and nick spain
Hospitality Design - September 2019 - Intro
Hospitality Design - September 2019 - Hospitality Design - September 2019
Hospitality Design - September 2019 - Cover2
Hospitality Design - September 2019 - 1
Hospitality Design - September 2019 - 2
Hospitality Design - September 2019 - 3
Hospitality Design - September 2019 - 4
Hospitality Design - September 2019 - Contents
Hospitality Design - September 2019 - 6
Hospitality Design - September 2019 - 7
Hospitality Design - September 2019 - from the editor
Hospitality Design - September 2019 - 9
Hospitality Design - September 2019 - 10
Hospitality Design - September 2019 - 11
Hospitality Design - September 2019 - behind the design
Hospitality Design - September 2019 - 13
Hospitality Design - September 2019 - 14
Hospitality Design - September 2019 - 15
Hospitality Design - September 2019 - people: nextgen
Hospitality Design - September 2019 - 17
Hospitality Design - September 2019 - 18
Hospitality Design - September 2019 - 19
Hospitality Design - September 2019 - 20
Hospitality Design - September 2019 - 21
Hospitality Design - September 2019 - people: cityscene: london
Hospitality Design - September 2019 - 23
Hospitality Design - September 2019 - 24
Hospitality Design - September 2019 - 25
Hospitality Design - September 2019 - 26
Hospitality Design - September 2019 - sketchbook
Hospitality Design - September 2019 - 28
Hospitality Design - September 2019 - 29
Hospitality Design - September 2019 - 30
Hospitality Design - September 2019 - 31
Hospitality Design - September 2019 - 32
Hospitality Design - September 2019 - interview: influencers
Hospitality Design - September 2019 - 34
Hospitality Design - September 2019 - 35
Hospitality Design - September 2019 - 36
Hospitality Design - September 2019 - 37
Hospitality Design - September 2019 - 38
Hospitality Design - September 2019 - 39
Hospitality Design - September 2019 - 40
Hospitality Design - September 2019 - trends: office design
Hospitality Design - September 2019 - 42
Hospitality Design - September 2019 - 43
Hospitality Design - September 2019 - 44
Hospitality Design - September 2019 - 45
Hospitality Design - September 2019 - 46
Hospitality Design - September 2019 - 47
Hospitality Design - September 2019 - 48
Hospitality Design - September 2019 - 49
Hospitality Design - September 2019 - 50
Hospitality Design - September 2019 - 51
Hospitality Design - September 2019 - 52
Hospitality Design - September 2019 - 53
Hospitality Design - September 2019 - 54
Hospitality Design - September 2019 - 55
Hospitality Design - September 2019 - 56
Hospitality Design - September 2019 - inspiration: artpark9
Hospitality Design - September 2019 - 58
Hospitality Design - September 2019 - 59
Hospitality Design - September 2019 - 5 questions for chung-man tam
Hospitality Design - September 2019 - 61
Hospitality Design - September 2019 - 62
Hospitality Design - September 2019 - 63
Hospitality Design - September 2019 - 64
Hospitality Design - September 2019 - designer profile: alan strack
Hospitality Design - September 2019 - 66
Hospitality Design - September 2019 - 67
Hospitality Design - September 2019 - 68
Hospitality Design - September 2019 - art
Hospitality Design - September 2019 - 70
Hospitality Design - September 2019 - 71
Hospitality Design - September 2019 - 72
Hospitality Design - September 2019 - leather
Hospitality Design - September 2019 - 74
Hospitality Design - September 2019 - bath
Hospitality Design - September 2019 - 76
Hospitality Design - September 2019 - 77
Hospitality Design - September 2019 - 78
Hospitality Design - September 2019 - lighting
Hospitality Design - September 2019 - 80
Hospitality Design - September 2019 - 81
Hospitality Design - September 2019 - 82
Hospitality Design - September 2019 - 83
Hospitality Design - September 2019 - 84
Hospitality Design - September 2019 - 85
Hospitality Design - September 2019 - 86
Hospitality Design - September 2019 - 87
Hospitality Design - September 2019 - 88
Hospitality Design - September 2019 - beyond hospitality
Hospitality Design - September 2019 - patrik schumacher
Hospitality Design - September 2019 - 91
Hospitality Design - September 2019 - 92
Hospitality Design - September 2019 - 93
Hospitality Design - September 2019 - li xiang
Hospitality Design - September 2019 - 95
Hospitality Design - September 2019 - 96
Hospitality Design - September 2019 - 97
Hospitality Design - September 2019 - michael slosser
Hospitality Design - September 2019 - 99
Hospitality Design - September 2019 - 100
Hospitality Design - September 2019 - 101
Hospitality Design - September 2019 - margot krasojevic
Hospitality Design - September 2019 - 103
Hospitality Design - September 2019 - alda ly
Hospitality Design - September 2019 - 105
Hospitality Design - September 2019 - david mccarthy
Hospitality Design - September 2019 - 107
Hospitality Design - September 2019 - lumi tan
Hospitality Design - September 2019 - 109
Hospitality Design - September 2019 - michael szivos
Hospitality Design - September 2019 - 111
Hospitality Design - September 2019 - 112
Hospitality Design - September 2019 - 113
Hospitality Design - September 2019 - 114
Hospitality Design - September 2019 - Projects
Hospitality Design - September 2019 - solaz los cabos
Hospitality Design - September 2019 - 117
Hospitality Design - September 2019 - 118
Hospitality Design - September 2019 - 119
Hospitality Design - September 2019 - 120
Hospitality Design - September 2019 - 121
Hospitality Design - September 2019 - equinox hudson yards
Hospitality Design - September 2019 - 123
Hospitality Design - September 2019 - 124
Hospitality Design - September 2019 - 125
Hospitality Design - September 2019 - 126
Hospitality Design - September 2019 - 127
Hospitality Design - September 2019 - horizon neighborhood
Hospitality Design - September 2019 - 129
Hospitality Design - September 2019 - 130
Hospitality Design - September 2019 - 131
Hospitality Design - September 2019 - 132
Hospitality Design - September 2019 - 133
Hospitality Design - September 2019 - ad index
Hospitality Design - September 2019 - 135
Hospitality Design - September 2019 - back space: michael bolognino and nick spain
Hospitality Design - September 2019 - Cover3
Hospitality Design - September 2019 - Cover4
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